TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order Somewhat expensive though”

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Posted 4 years ago

“Great service and fast shipping”

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Posted 4 years ago

“Customer service is top notch, I had a small issue and they took care of it right away! The price was not bad at all either and the product seems to be very good OEM standard too.”

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Posted 4 years ago

“You need to read and comprehend what it states. Your reply did not answer my question, instead you stated the best way is by the color number. That does me no good, I have a 2020 blue terrain. I ask if you carry a blue for 2020 terrains because you do not show one. So having a paint number does me do good because I can not pick out a blue at all even with a number Jesse”

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Posted 4 years ago

“Great, fast service. Have yet to apply my product, but I have high hopes for it.”

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Posted 4 years ago

“Easy to find my color match and place the order.”

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Posted 4 years ago

“It was very easy to find the exact paint color for my Santa Fe! Everything I need to do the job to cover small chips and scratches are included in the suggested kit!”

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Posted 4 years ago

“Customer service rep was great, however the shipping and the 2-3 day window for the USPS Priority shipping I purchased is horrible considering my item was purchased on 10/27 at 0621. The shipping label was created at 1403 and this item has yet to be passed off to USPS. If doesn’t get here in time for me to at least apply the primer (which it won’t because it’s already delayed a day) I will miss my storage window. This is a pick up and drop off service by my Harley dealer. I paid for a service I’m not getting and that’s garbage. I’m on EST and this product appears to be shipping from CA. My USPS tracking reflects my time zone, so subtract three (3) hours from the time indicated for the transaction and the time the 2-3 day shipping label was created. Like I said, the customer service rep who handled my inquiry after the sale was awesome, but the after sale performance for paid shipping is poor.”

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Posted 4 years ago

“My first ever touch up and it matched!”

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(Jeep) - Posted 4 years ago

“Perfect match very satisfied”

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Posted 4 years ago

“Customer service rep was attentive to my concern, I am happy to be getting the brush paint replacement for the pens at no addional cost.”

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Posted 4 years ago

“I was having trouble returning merchandise. UPS refused to ship aerosol paints. Customer service helped me out by emailing me a Fedex label that I was able to print and use to return product.”

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Posted 4 years ago

“everything was fast and correct”

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Posted 4 years ago

“I’ve sent a couple of emails since I placed my order, describing a problem I had with applying my discount code, and no one has bothered to reply!”

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Posted 4 years ago

“great paint match and easy and quick service. Keep up the great work guys!”

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Posted 4 years ago

“I have used TUD many times. Always efficient, quick, and accurate.”

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Posted 4 years ago

“nice explanation of what I would need”

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Posted 4 years ago

“very easy to navigate websit”

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Posted 4 years ago

“Great order and site”

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Posted 4 years ago

“The ordering process was quick and easy. The prices were reasonable. I picked TouchUpDirect because there biggest competitor product DID NOT come close to matching my car. We will see how it works out.”

Helpful Report

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews