TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mary Jane was so professional and prompt with my request. Such great customer service!”

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Posted 4 years ago

“I was able to find the color I needed, but at checkout I couldn't find the 15% off code, and they still gave me the 15% off after my order! Thanks!!”

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Posted 4 years ago

“I just like the company, seems like they really do want to make the customer happy, which is a breath of fresh air for a change.”

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Posted 4 years ago

“Prompt response to query. Proactively provide resolution to issue.”

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Posted 4 years ago

“Fast response. Would recommend”

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Posted 4 years ago

“Not sure it was your fault. The Jeep called for the color PSC and I received PSC/JSC. Didn't match.”

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(Jeep) - Posted 4 years ago

Hello Tim, I'm sorry to hear the color didn't match. There could be several reasons why that happened, but the good news is we can fix it. Have you been in contact with our support staff? They are trained to fix color match issues, and in most cases, we can simply ship out a variant formula that matches. If you haven't already, please take a moment to reach out to them by emailing help@touchupdirect.com Thank you,

Posted 4 years ago

“Web site easy to use and find the color I needed.”

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Posted 4 years ago

“So far it's been fine. I need this ASAP so I hope it gets here soon. I pray the color matches.”

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Posted 4 years ago

“Aerosol can paint was bad, customer service sent out a new one so I could finish my project.”

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Posted 4 years ago

“Just received the order and looking forward to repairing the damage to our car.”

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Posted 4 years ago

“Good stuff”

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Posted 4 years ago

“matched my expectations ☺️”

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Posted 4 years ago

“I forgot to add the discount since it was my first order and Sam immediately replied and said he’d take care of it. Great service!”

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Posted 4 years ago

“Great company! Excellent customer service! Awesome products!”

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Posted 4 years ago

“Thank You very much team for your speedy response! The product is great as the Pearl White is the exact touch-up color for my Genesis! The application process steps are easy even though I made a mess and the touch-up attempt is obvious, so next steps, a new bumper (damaged in the carwash!)”

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Posted 4 years ago

“Very responsive and understanding of a mistake I made and still made it right with no additional charges or fees. Very impressed.”

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Posted 4 years ago

“sent the right color paint and it worked. perfect”

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Posted 4 years ago

“Excellent site and information.”

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Posted 4 years ago

“Easy to find the right paint and application method. Overall a good shopping experience. It remains to be seen how the product works. Will be happy to provide feedback after first application”

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Posted 4 years ago

“It was easy to order the touch up kit. The website was user friendly and quick.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews