TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping on line was simple. All I needed was there with one click.”

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Posted 4 years ago

“easy to find the paint I needed.”

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Posted 4 years ago

“Easily done”

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Posted 4 years ago

“Slow to respond and only partial answers when they Could have gave the answer all at once Product description not relate this clothed one purchase order born page unable to wet sand 3 Try's 4 orders one Harley fender now i have to do it again”

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Posted 4 years ago

“Fantastic !!!!”

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Posted 4 years ago

“Sent an email to the company to see if I could get a discount and they stated that I was a previous customer and offered me 20% off. Went to site, ordered what I needed and everything went PERFECT. Really GREAT company to buy and work with”

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Posted 4 years ago

“Great website and great customer service. relied to multiple inquiries and even sent a second color when I got the first one wrong.”

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Posted 4 years ago

“Not able to get my job completed”

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(Jeep) - Posted 4 years ago

“Very easy to search for the correct color.”

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Posted 4 years ago

“The touch up paint came in on time and good quality. I did made a mistake and order the wrong color for one of my cars, and contact support. They were very friendly and offer a replacement without any hesitation. I definitely will come back and buy from here again.”

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Posted 4 years ago

“Found exactly the color I needed;shipped promptly”

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Posted 4 years ago

“I made a mistake in my order and they were very generous in sending me the correct product. The timeliness was very good.”

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Posted 4 years ago

“Easy to fine the product I wanted, so far you are keeping me in the loop. Thanks for the great service.”

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Posted 4 years ago

“Very easy website to navigate through. Had exactly what I was looking for and happy with the delivery times!!”

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Posted 4 years ago

“Only issue was that I received an email telling me that the order would be delayed without explanation. I had paid for expedited delivery and when receiving this information I was irritated. Requested a refund or an explanation and low and behold received a response five days later and received the product two days after that point in time. Color match looks spot on and the clear coat requires at least 4 to 5 coats to get the glossy match required. Overall the product is great but a better response by customer service would provide incentive to recommend.”

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Posted 4 years ago

“Everything was easy and understandable, would recommend this website to others. Thank you!”

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Posted 4 years ago

“Could have ordered it from the dealership but chose to order online and do this on my own. Awesome that you can still create the Lightning Blue paint for my car. Thank you.”

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Posted 4 years ago

“Had no problems finding the color and product I needed”

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Posted 4 years ago

“It was very easy to find the paint I needed and the kits were already put together so that I didn’t have to waste time browsing for everything I need. It literally took 2 min so thank you!”

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Posted 4 years ago

“Love the package deals, base paint, paper, primer, clear”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews