TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Touchup Direct was able to formulate my particular paint color for an Italian scooter and ship within one day. I couldn't be more pleased with their service.”

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Posted 3 years ago

You and your color are important! We are happy that you are happy 🛵

Posted 3 years ago

“Great customer service!!!”

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Posted 3 years ago

Thank you!!!

Posted 3 years ago

“Great and fast”

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Posted 3 years ago

Shouldn't everything be?! 😲

Posted 3 years ago

“Great paint, perfect match, great people too”

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Posted 3 years ago

I agree with that statement! Y'know what they say, great minds think alike 😉

Posted 3 years ago

“Great customer service every time. Aby was so awesome. She had the patience to assist me in logging in and finding the right color. Thank u Aby!! :)”

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Posted 3 years ago

Aby is great! We are happy you agree 😊

Posted 3 years ago

“Fair price and quick shipping!”

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Posted 3 years ago

We love that you think so! We are aiming to get these order shipped as fast as a mustang 🐴

Posted 3 years ago

“The best site for the ease of ordering! WHT”

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Posted 3 years ago

We are going to quote you on that! 🤣 Thanks for the feedback! 😅

Posted 3 years ago

“Your products continue to be outstanding. Your matching paints have been”spot on”. Mary in customer service went beyond the call of duty in helping me quickly ascertain the correct matches for two classics(a motorcycle and a car). Outstanding customer service! Thank you. Vaughn Christian”

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Posted 3 years ago

We try! We are proud to have been able to get your motorcycle and automotive paint needs met, MJ is a wonderful touch! 🤗

Posted 3 years ago

“Easy to locate paint I needed and easy to checkout!”

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Posted 3 years ago

Awesome! 😁

Posted 3 years ago

“The site was easy to use until I had to pay. I used an old zip code during the initial check. To correct I had to reenter info 2 or 3 times. It wasn't terrible, but I felt it was unnecessary.”

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Posted 3 years ago

Thanks for the feedback, Anthony!

Posted 3 years ago

“Easy to order and they had my color.”

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Posted 3 years ago

Call us the paint library! 😁

Posted 3 years ago

“Heated about you from a family member. You had my code color and looking forward to getting my problem fixed. Thank you for the excellent shopping experience.”

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Posted 3 years ago

We love the word of mouth advertising! Thank your family for us 🤗, we are pleased to know you liked the experience!

Posted 3 years ago

“While the product is good, it was a bit unhelpful since the pen side of the paint did not work even after depressing the tip. I was not as efficient with the brush. My expectations were higher and i had it rush-shipped as the need was urgent. Is there a way that I could get a replacement? Thank you.”

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Posted 3 years ago

Hi, Oh no! We can send a replacement for that, just submit a request online and we will send a replacement for it. -Sam

Posted 3 years ago

“Very easy to use the site”

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Posted 3 years ago

We're glad you think so!

Posted 3 years ago

“Great color match and very good shipping”

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Posted 3 years ago

“Service was great, My order was lost in shipping and they were able to get a new one coming right away!”

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Posted 3 years ago

Thank you for the patience! ☺

Posted 3 years ago

“The agents response was perfect. Confirmed my paint code and identified the color's name for me. However your products are 50% more expensive than others so you didn't make a sale with me.”

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Posted 3 years ago

Yikes! At least you enjoyed the service :)

Posted 3 years ago

“They took care of my delivery problem by sending another delivery and corrected the problem.”

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Posted 3 years ago

Thanks for letting us make it right with you! 🙂

Posted 3 years ago

“It was so easy and for a older person that is a PLUS”

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Posted 3 years ago

Age is nothing but a number! Thank you for letting us know you liked the process! 😁

Posted 3 years ago

“Mary helped me and provided great service to me!”

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Posted 3 years ago

We love to hear that, she is awesome! ☺

Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews