TouchBistro Reviews

Name: TouchBistro
Address: 1100 - 85 Richmond St W, Toronto ON., ,, Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
Rating: 4.26

4.3 Rating 117 Reviews

85 %

of reviewers recommend TouchBistro

Company Reviews

Questions

Metrics

4.3

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

8553635252

Email:

sales@touchbistro.com

Location:

1100 - 85 Richmond St W, Toronto ON., ,
Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
M5H 2C9

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had a great experience with Touch Bistro. This is the 4th restaurant I have opened, and this was without a doubt the easiest to use and train system I have found. While the support has been excellent, we have rarely had to call for it. The system is so intuitive that anyone who can use an iPhone can quickly pick up the essentials and learn everything else on the job, dramatically cutting on training time and expense.”

Helpful Report

Posted 5 years ago

We're so happy to hear that you've used TouchBistro in 4 restaurants, thank you for the support! AN

Posted 5 years ago

“Touchbistro has made the checkout experience so simple and swiftly for both our customers and employees. This software has endless benefits I would recommend to any business!”

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Posted 5 years ago

Thanks, Issac!

Posted 5 years ago

“TouchBistro has made running my business 10x easier than previous POS systems. It is extremely user friendly and easy to figure out. The KDS in the kitchen saves me $$$ on printer paper and ribbon also.”

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Posted 5 years ago

Always great to save some money and paper! We're glad you're enjoying TouchBistro. AN

Posted 5 years ago

“Excellent POS system. Easy to use, customer centric and very affordable for restaurants. Excellent reports!”

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Posted 5 years ago

We love when our customers use Reports! - AN

Posted 5 years ago

“We set it up ourselves with great help trom TB staff. This made the system work for our system instead of us adapting our system to an outside system, if you get what I mean. Setup was fairly fast for neophytes and now we adapt it on the fly to make it continuously more applicable. Tech support is very good and fast to reply and help out. They seem to know what they are doing. Lastly, we have had very few interruptions of service since we got it about 3 years ago. All in all, we are extremely pleased. Wait times for customers are way down too.”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your thoughtful review, we're happy that you're enjoying the software! AN

Posted 5 years ago

“We are so happy with Touch Bistro - the system was simple to set up. It is easy for new team members to learn and program. We really like the cloud reporting so that we are always in touch with our restaurant even when we are not there. Service has been excellent - any issues have been quickly resolved!”

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Posted 5 years ago

Thank you for your kind review! I'm happy to hear about your experience. AN

Posted 5 years ago

“TouchBistro is very user-friendly from a point-of-sale perspective, and perfectly suits our needs as a small restaurant/bar.”

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Posted 5 years ago

Thank you for your review! The TouchBistro Team

Posted 5 years ago

“The support on TouchBistro is abysmal. When the product works it's great - but when it doesn't - GOOD LUCK!”

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Posted 5 years ago

Good morning, Amber, I wanted to close the loop on your comment: I know that our marketing and customer support teams reached out to you and understand that they came to a resolution. If you have any more questions or concerns about your account, Customer Care is more than happy to speak with you. Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com Have a great day, and if ever there is anything we can do to help, please do not hesitate to reach out. Best, AN

Posted 5 years ago

“We absolutely love this system! So easy to use! So happy that we changed from the old way and got into the times! Thank you”

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Posted 5 years ago

That's awesome, thank you, Susan! AN

Posted 5 years ago

“We switched to TouchBistro about a year ago and it has been amazing! Reports are easy to read and setup. Having servers using handheld tablets has cut order times down dramatically. It is easy to change the menu and prices. I love it!!”

Helpful Report

Posted 5 years ago

It's great to hear that you're using the reports and speeding up service, Todd! AN

Posted 5 years ago

“TouchBistro has allowed us to offer seamless service to our customers. Our servers love how easy it is to split bills and accommodate large tables. The updates are great and extremely easy to execute. We can't say enough how much we love TouchBistro!”

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Posted 5 years ago

Thank you so much, Trevor! The TouchBistro Team

Posted 5 years ago

“great product, very user friendly”

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Posted 5 years ago

Thank you, Rick!

Posted 5 years ago

“I couldn't operate with out touch bistros KDS system in our busy concession trailer and customer service is great”

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Posted 5 years ago

Thanks, Cherie!

Posted 5 years ago

“Touchbistro truly is a POS designed for Front of House service staff. It is intuitive, simple and seamless for both servers, bartenders and managers. It makes what used to be a stressful part of my job as a manager so easy. Some elements of the inventory system are a little lacking and the inability to use manager cards to authorize discounts, voids etc (my staff like to memorize our manager codes :S) are the only two issues I have come across since using this system. Despite that, they are always improving what they are doing which is awesome. Keep up the good work!”

Helpful Report

Posted 5 years ago

Thanks for your feedback! As you said, we are always working to improve the product, so if you have any feedback, like using manager cards, please feel free to call in and give your feedback and feature request so we can add it to our consideration for future updates. - AN

Posted 5 years ago

“It’s a very user friendly system for all ages. It has lots of great functions. The refund process could be better.”

Helpful Report

Posted 5 years ago

We're glad to hear you think TouchBistro is user-friendly! If you have any specific feedback that you think would improve the refund process, please feel free to reach out to the team, as we would love to hear how we can improve the product for our customers. AN

Posted 5 years ago

“Truly enjoying the POS functions, really easy to use.”

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Posted 5 years ago

Thanks, Denis!

Posted 5 years ago

“My staff agrees it is the most intuitive and easy to use systems they have ever used. We are very happy, and keep recommending to other restaurateurs!”

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Posted 5 years ago

We're so happy to hear you're recommending it to other restaurateurs! We actually have a formal referral program to thank our customers for spreading the good word about TouchBistro. We'll send you some information. - AN

Posted 5 years ago

“Touch Bistro Has never failed us!! Great customer service!! Thank you”

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Posted 5 years ago

Thanks, Carole!

Posted 5 years ago

“It is an excellent POS system. For the most part it is easy to use. Only draw back is lack of training/having someone available to come and help with POS content.”

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Posted 5 years ago

Thanks, Susan! If you have any questions about TouchBistro to help better use the program, please feel free to call into our support team and they will be happy to help answer any questions. Cheers, The TouchBistro Team

Posted 5 years ago

“With two installations at two separate venues, I couldn't be more pleased with TouchBistro's performance and support. And now with multiple years worth of comparative data, TouchBistro is invaluable in my daily planning - especially for repeat events. ALL of the stars !”

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Posted 5 years ago

All of the stars!! Thank you, Gary, we appreciate your continuous supports! AN

Posted 5 years ago

TouchBistro is rated 4.3 based on 117 reviews