Towbar2u Reviews

Name: Towbar2u
Address: Unit 9Hamlet HouseMcMullen Road, Darlington
Rating: 4.56

4.6 Rating 102 Reviews

90 %

of reviewers recommend Towbar2u

Company Reviews

Questions

Metrics

4.6

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 998 1969

Email:

info@towbar2u.com

Location:

Unit 9Hamlet HouseMcMullen Road
Darlington
DL1 1XY

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Towbar2u 5 star review on 21st November 2017

Mel WD3

Towbar2u 5 star review on 24th October 2017

John J

Anonymous

Anonymous // 01/01/2019

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“Derek From Milton Keynes, Jason fitted a tow bar on my range rover L322 twin electrics, 05.07.18; can't believe the time he fitted in and he done an excellent job, would not know the bumper or any of the other parts had been taken off and refitted. I would recommend to anyone to use Towbar2u”

Helpful Report

Posted 6 years ago

“First class friendly service from first contact to installation. Martin fitted a removable towbar to our S-Max and was extremely professional. He gave me a full demo of how it all worked and was very patient with my questions. Couldn’t recommend highly enough.”

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Posted 6 years ago

“Towbar2u cancelled fitting twice, the second time on the day of the supposed fitting. Company claimed shortage of Witter towbars the first time and incorrect towbar sent the second time. Poor service. I was able to get Witter towbar fitted within 4 days using another company. Could not recommend this company.”

Helpful Report

Posted 6 years ago

We are sorry to hear that you have had a bad experience with us, as customer service is very important to us. Unfortunately, we had to cancel your fittings due to being let down by our suppliers, as the Witter towbar you required for your vehicle was unavailable due to high demand, which meant it affected delivery times. Our team kept you up to date with any delays and offered you an alternative towbar which you didn't want.

Posted 6 years ago

“Martin fitted a towbar to my Mercedes at my work. Nothing was too much trouble, he explained everything I asked. A total professional installation. 10 out of 10. Thanks again martin”

Helpful Report

Posted 6 years ago

“Good price, came when agreed, the fitter (Jason) was a good chap, tow-bar works well, am happy with the service.”

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Posted 6 years ago

“Turned up at the specified time with a very professional technician. Work was carried out efficiently to a high standard at a very good price. Would certainly recommend Towbar2u”

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Posted 6 years ago

“Highly recommend this company. Martin our fitter went above and beyond for us. We had a towbar fitted on the Thursday before a Bank holiday weekend to go away camping. Martin arrived on time, very courteous and tested towbar working fully prior to leaving us. Unfortunately on leaving for our holiday on the Friday within 10 minutes the electrics on towbar stopped working and we had to return home. We rang Towbar2u and they immediately arranged for Martin to call us, this was just after 5pm on a Friday. Martin called and knew the problem was a faulty product. He drove all the way out to us - 100 mile round trip in BH weekend traffic and replaced the faulty part (Not Towbar2u or fitters fault). This enabled us to still go away on the same evening as planned. We think the sign of a superb company is how they deal with a problem when it arises and Martin at Towbar2u was outstanding going above and beyond - Thank you!”

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Posted 6 years ago

“Excellent service form Tony on time professional and competent will use again recommended by Discount Appliance Spares Leeds”

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Posted 6 years ago

“Things did not start very well when the team had not arrived by the end of the window we were given. I rang to complain and the general manager reassured me that Phil would be with me shortly to fit my tow bar. He also said we would discuss everything after the tow bar had been fitted. Phil arrived and was very apologetic but from the sound of things his day had been far worse than mine. He was extremely pleasant, helpful and a real credit to the company. Afterwards he ran through everything with me - lights, detaching and reattaching etc. Afterwards the GM apologised but I felt that Phil had more than made up for the delay. My only comment would be that some comms would be helpful when running late. Otherwise very happy”

Helpful Report

Posted 6 years ago

“What can I say except mirror what everyone else is saying - great price, great service. Josh was punctual, courteous and knowledgeable. Job completed in a couple of hours - can't comment on the reliability of the tow bar yet but the service I received was nothing short of superb”

Helpful Report

Posted 6 years ago

“Josh arrived on time at my place of work and gave me a call just before he arrived. He answered all my questions and did a fantastic job of installing our new towbar. Over the moon with the service and installation and it was a great price in comparison to other quotes! Thank you Josh! I would definitely recommend to others.”

Helpful Report

Posted 6 years ago

“Excellent service from Rob. Extremely cheerful and competent, he made the job look very easy. A very efficient, neat job and everything left clean and tidy. A pleasure to do business with and would happily recommend.”

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Posted 6 years ago

“Polite, skilled as effective. 5star rating for a 5 star job.”

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Posted 6 years ago

“Great service from Andrea in the office when booking. Fitter turned up on time and got on with the job. He worked clean and tested and explained everything regarding attaching and detaching my towbar. Just one tip for customers; get the towbar serial number off the fitter before he puts the bumper back as it will save hassle when you register your product. Towbar2u, please note it would help if this serial number was written on the warranty document in addition to the part number.”

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Posted 6 years ago

“Excellent. Nice chap arrived on time , job done quickly Good price”

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Posted 6 years ago

“very good service. fitter explained in every detail the work he was doing. how to use towbar when completed. would recommend towbar2u to any one who wishes a great service and fantastic value”

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Posted 6 years ago

“Very pleased with the towbar. Very experienced fitter. Highly recommended.”

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Posted 6 years ago

“Arrived on time (even a bit early). Did job professionally with no fuss. Did not mind me watching some of the time and happy to answer questions about the work. When job finished explained how all parts worked. Well satisfied. Mike”

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Posted 6 years ago

“Good advice to assist me in my tow bar selection, a date to suit my diary, fitting was quick and no mess, great job. Will use again in future, and will highly recommend to all, private or commercial”

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Posted 6 years ago

“From start to finish this was a smooth transaction. Quick and very well priced quote. Booking was a breeze and fitter arrived at time agreed. Fitting went smoothly with no problems at all. Would, and will, recommend to others.”

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Posted 6 years ago

Towbar2u is rated 4.6 based on 102 reviews