Name: Towbars Australia
Address: 84, Lear Jet Drive, 84, Lear Jet Drive, Caboolture
Rating: 4.62

“Item as described and speedy delivery. Will use again”

Posted 11 months ago

Dear Jason, Thank you so much for taking the time to rate Towbars Australia with 5 stars! We are thrilled to hear that you were satisfied with our service. Your support means a lot to us. We are glad to know that you found the item as described and that the delivery was speedy. Providing accurate descriptions and ensuring timely deliveries are two aspects we highly prioritize. We appreciate your trust in us and look forward to serving you again in the future. If there is anything else we can assist you with, please don't hesitate to reach out. Best regards, Towbars Australia

Posted 11 months ago

“I’m aiming to install the tow bar tomorrow but the instructions and diagram look nothing like the real thing. I am assuming the 2022 and 2023 Tank models are the same - I have a 2023 model. If it all works out I’ll let you know. Neil”

Helpful Report

Posted 11 months ago

Dear Neil, Thank you so much for taking the time to leave a 4-star rating for Towbars Australia! We truly appreciate your feedback and support. We apologize for any confusion you may be experiencing with the instructions and diagram for your 2023 Tank model towbar installation. The 2022 and 2023 Tank use the same towbar. If you have any questions or need assistance during the installation process, please don't hesitate to reach out to our customer support team on 1300 869 227. We're here to help ensure everything goes smoothly. Thank you again for choosing Towbars Australia, and we hope your towbar installation goes seamlessly! Best regards, Towbars Australia Team

Posted 11 months ago

“Very knowledgeable great range and provide a good fast prompt service. Thank you”

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Posted 11 months ago

Dear Mervyn,Thank you so much for giving us a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you found our team at Towbars Australia very knowledgeable, and that our range of products met your needs. Providing a good, fast, and prompt service is what we strive for, so your kind words mean a lot to us. Thank you once again for choosing Towbars Australia, and we look forward to assisting you in the future. Towbars Australia

Posted 11 months ago

“Hi, got my towbar for my 2012 WRX fits perfectly took some time to fit as I am fussy. Had no problem's fitting this towbar everything is plug and play. Delivery was fast no hassles no problems, would recommend Towbars Australia to all people. iamgroot.”

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Posted 11 months ago

Hi, Thank you so much for taking the time to give us a 5-star rating! We're thrilled to hear that you are satisfied with your towbar from Towbars Australia. We're glad to know that it fits perfectly and that the plug and play installation made it easier for you. We also appreciate your positive feedback about our fast delivery and hassle-free service. Your recommendation means a lot to us and we'll continue to provide top-notch products and service to all our customers. Should you have any questions or need further assistance in the future, please don't hesitate to reach out. Thanks again for choosing Towbars Australia! Best regards, Towbars Australia

Posted 11 months ago

“Gents, Not only was the towbar packed poorly and the tong was missing on delivery, as it smashed its way out of the box it made several scratches and dints on the new bar on its way out. Secondly actual towbar you made did not fit the car, it made contact with the fuel tank guard and could not be bolted to the chassis. Apparently "quote" this is a common problem when ordering online. Given it happened two days before Xmas I was forced to pay another contractor to make the necessary adjustments for correct fitment and use. A 50% refund needs to be paid to compensate the out of pocket extra expence, I have already provided photos. John 0412300545”

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Posted 11 months ago

Dear John,Thank you for taking the time to share your feedback with us regarding your recent experience with Towbars Australia. We sincerely appreciate your honest review and apologize for the issues you encountered. We are truly sorry to hear that the towbar was packed poorly and that the tongue was missing upon delivery. This does not meet our usual standard of quality, and we understand how frustrating and disappointing it must have been for you. Furthermore, we apologize for the inconvenience caused by the towbar not fitting the car. We understand that this forced you to seek assistance from another contractor right before Christmas, incurring additional expenses. To make things right, we would like to offer our sincerest apologies and a 50% refund to compensate for the out-of-pocket expenses you have incurred. Once again, we are truly sorry for the inconvenience caused and assure you that we take your feedback seriously. We value your satisfaction as our customer, and we would like to understand how we can further improve your experience with us. If you have any additional suggestions or comments, please feel free to share them with us. Best regards, Towbars Australia

Posted 11 months ago

“They were easy to deal with and very helpful the towbar came fast so great job 👏”

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Posted 11 months ago

Dear Jane,Thank you so much for your glowing 5-star review of Towbars Australia! We're delighted to hear that you had a wonderful experience with us. We greatly appreciate your kind words about our customer service. Providing hassle-free interactions and being helpful to our valued customers is what we strive for. We’re thrilled that you found our team easy to deal with and accommodating to your needs. Additionally, we're pleased that your towbar arrived promptly. Our team is dedicated to ensuring a seamless ordering and delivery process, and we're thrilled that we could meet your expectations. Thank you once again for choosing Towbars Australia and for taking the time to share your positive feedback. We genuinely appreciate your support, and we look forward to assisting you with your future needs. Towbars Australia Team

Posted 11 months ago

“Don’t buy, the wiring harness is garbage and the bar isn’t far off that. Emailed towbars Australia no reply!”

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Posted 11 months ago

Dear Laurie, I will forward this onto the manager and get them to reach out to you as soon as possible. I'm sorry to hear that you didn't receive a response. Towbars Australia

Posted 11 months ago

We do apologise for the inconvenience. I know we have now been intouch and have been able to rectify the problem with the wrong wiring that was sent. Once again we apologise for the mistake.

Posted 11 months ago

“The loom I purchased is excellent, highly recommend this product”

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Posted 11 months ago

Thank you so much for leaving us a wonderful 5-star rating for Towbars Australia! We greatly appreciate your kind feedback and are thrilled to hear that you had such a positive experience with our products. We are especially delighted to know that the loom you purchased from us has been excellent and that you highly recommend it. Your satisfaction is our utmost priority, and knowing that our product has met your expectations brings us immense joy. Thank you once again for your support and for sharing your positive experience. We look forward to serving you again in the future and providing you with nothing but the best products and service. Towbars Australia

Posted 11 months ago

“It worked a treat and delivery was good to”

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Posted 11 months ago

Dear David,Thank you so much for taking the time to give Towbars Australia a fantastic 5-star rating! We truly appreciate your support and kind feedback. We are thrilled to hear that your experience with us was exceptional, and we're glad to know that our product worked perfectly for you. We take great pride in delivering top-notch quality towbars, and your satisfaction is our ultimate goal. Once again, thank you for choosing Towbars Australia. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Towbars Australia

Posted 11 months ago

“Good instructions and fit”

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Posted 1 year ago

Thank you so much for your 5-star rating of Towbars Australia, Ross! We are thrilled to hear that you found the instructions easy to follow and our product was a perfect fit. We appreciate your kind words and thank you for being a loyal customer.

Posted 1 year ago

“website was easy to navigate delivery was earlier than expected quality of the product was excellent fitting instructions were a little vague hole centres were 4mm out which increased installation time”

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Posted 1 year ago

Thank you so much for your 5 star rating for Towbars Australia! We are delighted to hear that the website was easy to navigate, the delivery was ahead of expectations and the quality of the product was excellent. We apologize that the fitting instructions were a little vague and that the hole centres were 4mm out which increased installation time. We appreciate your feedback and will take this on board to improve our service going forward. Thank you once again for your business and your kind review.

Posted 1 year ago

“All very good, very happy with it - and fast delivery!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Towbars Australia! We are delighted that you were very happy with both the product and the fast delivery! We appreciate your feedback and look forward to serving you again very soon.

Posted 1 year ago

“I believed I received the wrong part. I emailed Towbars Australia for clarification & some help, but didn't receive any reply.”

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Posted 1 year ago

Hi John, Sorry to hear that you may have the wrong part. I tried calling this morning but missed you. Please call back on 1300 869 227 and we can help rectify this for you. My guess is there was a Thai and Spanish built model in that era and you may have the wrong one and we can look at getting this changed for you. Many Thanks Towbars Australia

Posted 1 year ago

“Product supplied exactly as advertised with all correct hardware”

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Posted 1 year ago

Thank you very much for the 5-star rating, Simon! We are so pleased to hear that the product you purchased from Towbars Australia was supplied as advertised, with all the correct hardware. It means a lot to us to know that our customers are satisfied!

Posted 1 year ago

“Got my part. Fitted and works perfectly.”

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Posted 1 year ago

Thanks so much for taking the time to leave us a 5 star rating, Ian! We really appreciate it. We're so glad to hear that you "Got your part. Fitted and works perfectly"! We pride ourselves on providing quality towbars and great service and it's fantastic that we could deliver for you.

Posted 1 year ago

“They were great to deal with and great prices, i would definitely recommend them, also very fast shipping”

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Posted 1 year ago

Thank you, Scott, for your glowing 5 star rating of Towbars Australia! We greatly appreciate your kind words about our service and prices. Your recommendation is greatly valued and we are happy to hear that the shipping process was quick and easy for you. Thank you for your business!

Posted 1 year ago

“Very good communication with Duncan about my Turner that is not quiet right. Offered solution or refund”

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Posted 1 year ago

Thank you so much for the 4 star rating, Laaland! We really appreciate your review, and we are glad to hear that you had such good communication with Duncan. We will make sure that the issue with the Turner will be addressed, and either a solution or a refund is offered. Thanks again!

Posted 1 year ago

“Not an issue, Delivery was prompt, Everything required was in the kit. No Hesitation in Recommending TBA”

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Posted 1 year ago

Thank you for your 5-star rating of Towbars Australia, Peter! We're so glad we could meet your expectations. We appreciate your positive feedback and your statement that you had no hesitation in recommending Towbars Australia. We truly value your satisfaction.

Posted 1 year ago

“Great service, product and information, Thankyou again”

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Posted 1 year ago

Thank you so much for your 5-star rating of Towbars Australia! We are thrilled to hear that you had a great experience with our service, product and information. We really appreciate it and look forward to doing business with you again. Thankyou again.

Posted 1 year ago

“Staff were very helpful to make sure that the product would fit my car. Would recommend!”

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Posted 1 year ago

Thank you so much Leah for your kind 5 star rating of Towbars Australia - it is greatly appreciated! We really appreciate your kind words that the staff were very helpful to make sure that the product would fit your car - we are delighted that you would recommend us!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Towbars Australia Reviews