toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service have ever experienced. Wanted to amend an order within 2 minutes of ordering and told it's already being worked on andcreguse to help out at all. No waynid ever order again or recommend. Steer clear. Very poor. If I could give 0 stars I would”

Helpful Report

Posted 6 years ago

“OH MY GOD THIS COMPANY NEEDS SHUTTING DOWN..........A CALL TO TRADING STANDARDS FIRST THING MONDAY MORNING !!!!! PLEASE DO NOT ORDER FROM THIS COMPANY !!!”

Helpful Report

Posted 6 years ago

“I don’t even know if this company is still in business??? I ordered on 12 Nov and have t received a thing!!! Money gone from my account and no-one has bothered replying to emails! Live chat is not live.. just another email!! I am disgusted at the lack of customer service... DO NOT USE THIS COMPANY!! I will not order again and I will definitely not be recommending!”

Helpful Report

Posted 6 years ago

“don't touch this company with a barge pole !!!!! I have not received my order, yet they have taken money from my account, I have sent 3 emails and no response, and no number available to ring them !!!! if you want goods don't use them !!!!!!!”

Helpful Report

Posted 6 years ago

“I placed my order on 29.11.18 after 7pm. This was meant to be a present for my colleague, (Secret Santa) by mistake I did not change the eye colour. I made attempts before the office opened to update this, in the hope that my order would not have been started. I recieved a email response saying this was not possible as the work starts straight away!! I tried to use the chat now button, but this did nothing. I am very disappointed as not only will I recieve a bag with a blue eyed person, that I cannot use. So I have wasted my money. Please be aware that to find a number you only when you want to do a reveiw. Tried this but this is incorrect too as it says on the front page talk from 9am, the voice recording says from 10am!! which is it??? Poor serivce and i will never use again.”

Helpful Report

Posted 6 years ago

“Do not use this company. They have only sent part of my order and repeatedly lie to me about where the other part is. They do not care and have basically debuted my account for £70 and not sent me the goods.”

Helpful Report

Posted 6 years ago

“Wouldn’t even give this company 1 star. Placed an order to be delivered 12 Nov - nothing received and company (when they can be bothered to reply) just keep lying about delivery of the order. I wish I hadn’t placed this order - it’s stressing me out dealing with these half baked liars.”

Helpful Report

Posted 6 years ago

“Failed to deliver items”

Helpful Report

Posted 6 years ago

“I have never received such caring, helpful support from any company before, your customer service is excellent and yous have great patience with my age group, as I am a grandmother and a great gran and not to clever at sending emails ect. I will definitely be doing a lot more shopping with yous for my Grandaughter, as she loves all your stuff and it was a pleasure dealing with yous. I would highly recommend yous. Thank you so much for your help, much appreciated. 🌟🌟🌟🌟🌟”

Helpful Report

Posted 6 years ago

“A very professional company. Brilliant products and very efficient in dealing with queries. Marvin was very helpful and resolved my problem immediately. Will definitely recommend toxicfox 😊👍”

Helpful Report

Posted 6 years ago

“I paid a lot of money for a small suit case and I felt the quality would be better then it actually was. The glitter effect is actually a photo of glitter I expected it to be glitter. I will not be a returning customer that's for sure.”

Helpful Report

Posted 6 years ago

“My daughter's apron arrived yesterday it has loads of the diamonte missing and a mark where a piece of transfer has stuck to it nor impressed with the quality and was quite expensive”

Helpful Report

Posted 6 years ago

“Still waiting on my order after placing it nearly a month ago! For such a well known brand I'm really shocked at the service!!”

Helpful Report

Posted 6 years ago

“I have a Kitten and i was trying to find the cat gifts but you don't have any i was just wondering why ? This company is amazing though i got the suitcase last christmas but i really wanted to get my cat something...”

Helpful Report

Posted 6 years ago

“Dreadful product poor quality control, name spelt wrong, diamantes falling off, print not stuck down properly took over a month to replace ! Worst support.”

Helpful Report

Posted 6 years ago

“I contacted as the pictures on my daughters bag had started to peel after only using for about 2months. I spoke was replied to very quickly and the whole process was dealt with within a couple of hours. A replacement bag is being sent out - very happy daughter as she loves her school bag! Thanks to all - especially Marvin who I dealt with!”

Helpful Report

Posted 6 years ago

“I've ordered 3 bags now and I'm very pleased with them. The delivery was quick and any enquiry I had was delt with very quickly”

Helpful Report

Posted 6 years ago

“Bought a bag for a present, disappointing thing was when I ordered it the estimated dispatch date was 15th October which I knew would be a few days later than I wanted it to be but didn’t bargain on it being delivered on 27th October! Would be better to set realistic expectations! couldn’t fault customer services though, they were really helpful!”

Helpful Report

Posted 6 years ago

“Nice jacket and my daughter loves it. Downside is the pink colour has run into the sleeves on the first time of washing despite following the washing instructions on the label.”

Helpful Report

Posted 6 years ago

“Excellent Service, immediately rectified an error I had made without a problem - super fast production/delivery! Highly Recommend!”

Helpful Report

Posted 6 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews