toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery date changed from the 19th to the 27th December! Are you having a laugh??? I am FURIOUS!!!! Lying, thieving pathetic excuse for a company!!!!!!!!!! Give me my money back NOW!!!!!!!!!!!!!!!!!!!! I want a full refund and I want it TODAY!!!!!!!!!! DO NOT order from this company! Disgusting company!!! Don't even deserve a 1 star, just shut down now”

Helpful Report

Posted 5 years ago

“I have bought these products before and there is no issue with the actual items, however their shipping and customer service is appalling. I ordered an item for Christmas Delivery in November and the estimated delivery was 17/12. This delivery date changed 4-5 times and whenever i was trying to email customer service all they kept saying was it would be in time for Christmas. Then that it would be shipped in the next 24hours but it still didn't arrive. They order tracking system is rubbish and you never actually know what's going on with your order. I understand it get's busy at Christmas but they never seem to know what's going on. Not impressed and so far the expected delivery date is Dec 25th..... And there is no phone number to call either.”

Helpful Report

Posted 5 years ago

“This company is shocking!!! I ordered three bags on the 14th and another on the 15th of Dec and the order date keeps changing and no one returns your emails. One of which is due to arrive on the 14th of January!!!! This is unacceptable DO NOT RECOMMEND!!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting I ordered my daughter things for Christmas and delivery was 21/12/18 now has been moved to 8/1/19 Without no emails and I've tried to contact this company and I've had nothing back I'm going to have one disappointed little girl at Christmas Bad customer service Don't recommend them”

Helpful Report

Posted 5 years ago

“I ordered two christmas presents on 30th November the delivery date keeps being pushed back. I was told when I chased them it would be dispatched within 1 to 2 days which was a lie. It's now saying estimated date 25 December 2018 so its looks like I won't be getting this in time for xmas. I wouldn't order anything from here if your looking for speedy delivery!”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid. Waste of money. Really poor quality not worth what you pay. Very second class company. Blanket looks like a second hand one from a market. Will never order again or recommend”

Helpful Report

Posted 5 years ago

“Ordered several items on the 25th of November, some arrived on the 12th of December, some after but one item is still at the quality control status with expected delivery of 24th of December. This is a Christmas present for my daughter. and it's looking like it wont et here in time now. Just come to wrap up my wife's present to find they have sent the wrong name. I wont be buying from here again ever!!”

Helpful Report

Posted 5 years ago

“Absolutely appalled with this service. Happily stole my money on the 5th of December. Delivery date has been put back 5 times. Should have been here on the 15th, 17th, 20th, 21st and now Christmas Eve. Doesn’t look like my daughter will receive her bag in time for Santa. What a shambles! DO NOT ORDER FROM THESE PIRATES!”

Helpful Report

Posted 5 years ago

“Order went missing and never received. Impossible to get in contact with anyone and takes days to reply to emails. Service and customer service is shocking.”

Helpful Report

Posted 5 years ago

“Don't bother if you want these items in a reasonable time frame Waiting on these as gifts for Christmas and the delivery date has been pushed back atleast 5 times now”

Helpful Report

Posted 5 years ago

“Thinking if I ordered early 4th November then it would be okay for my niece birthday which was 5th dec still hasn't arrived with me and now says 19th dec and that I would have before xmas !! I didn't want it for xmas but I suppose I have to now as I cant get a refund ! I have received part of my order but that was the one which was a Christmas present ! Anyway I just feel I had been lied to time and time again because every time I asked they said same thing it will be with you 2/3 days so in the end you don't believe what they say ! I wont be buying anything from this company again that's for sure !!”

Helpful Report

Posted 5 years ago

“Ordered a bag and you couldn’t see the whole outfit! Picked shorts and a T-shirt and all you can see is the T-shirt!! What’s the point in that Terrible customer service, won’t do anything about it!!!”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ANYTHING FROM HERE. THEY TAKE YOUR MONEY AND DO NOT GIVE YOU THE GOODS. THE CUSTOMER SERVICE IS SHOCKING. I HAVE BEEN WAITING FOR A MONTH AND PROMISED THE WORLD BY MARVIN NJIE WHO IS HEAD OF CUSTOMER SERVICE. ALL LIES BUT IF TOUR A NEW CUSTOMER THEY WILL STILL TAKE YOUR MONEY AND PROMISE YOU XMAS DELIVERY! LOOK UP TRUST PILOT REVIEWS AND FACEBOOK REVIEWS ITS NOT ONLY ME 😡😡 SOME PEOPLE HAVE LOST HUNDREDS OF POUNDS”

Helpful Report

Posted 5 years ago

“Toxicfox strikes again! Ordered 1 item 22 November and I am still waiting and wondering if I will get my order on time. I am not happy that you are still promoting discounts for Christmas orders, saying they will still be delivered in time for Christmas when you can't even satisfy your November orders. You did this last year as well. I haven't had my credit card statement through yet but I have a feeling that you will have taken the money for this order. I understand that Christmas is a busy time but I am fuming that you are still pushing for orders on your website with one week to go. This is obviously a badly managed company and greedy!”

Helpful Report

Posted 5 years ago

“Very poor service did not receive my goods I ordered”

Helpful Report

Posted 5 years ago

“I made a mistake on my order and customer services (Marvin) responded promptly and efficiently helping me out. Very impressed!”

Helpful Report

Posted 5 years ago

“I ordered before reading the reviews and really wish I had read them first!!!! DO NOT ORDER......... I placed an order on 22nd November and the delivery date was 28th November, then changed to 4th December, then 8th December, then 12th December and now 18th December. It has been at the quality assurance stage for over a week, emailed Monday and was told it would be dispatched in 1-2 working days LIE, emailed today and again told it will be dispatched in 1-2 working days not holding my breath. The live chat does not work, you can call the telephone number listed on the order confirmation and you get a voicemail telling you to do live chat or email so you cannot talk to anyone in person. 199 people have given 1 star and now I know why. TOXICFOX you are TOXIC.”

Helpful Report

Posted 5 years ago

“I haven't received my item. I have been given six deliverly dates. Customer services are appalling, just keep getting told it will be delivered in 1 to 2 days. Waited nearly a month. AVOID 1** Now got to fight to get money back..not what i needed before Christmas and they where Christnas presents..very upsetting.”

Helpful Report

Posted 5 years ago

“I made an order for a personalised mug on 30 Nov 2018. I am still waiting for the order to arrive. The delivery date keeps being pushed back. I ordered the mug as a gift for a secret Santa. As the order did not arrive on time I had to purchase an alternative gift. I am very disappointed with their service. I'm strongly considering to not order anything from them ever again.”

Helpful Report

Posted 5 years ago

“The worst customer service have ever experienced. Wanted to amend an order within 2 minutes of ordering and told it's already being worked on andcreguse to help out at all. No waynid ever order again or recommend. Steer clear. Very poor. If I could give 0 stars I would”

Helpful Report

Posted 6 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews