toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service fron the team, fantastic product, and a big thank you for Ashia, the lady that does all the hand painting, fantastic job”

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Posted 7 years ago

“Absolutely ecstatic... they service was outstanding and bag was even better.. Thank you so much”

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Posted 7 years ago

“Service received today by Emma Browne was outstanding. I tried to ammend an order but it was too late... Emma apologised even though it was my fault and offered a discount off any future order. She was so helpful I placed another order for another Jute bag.... I will now have 2 happy Daughters. Thanks again Emma. Xx”

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Posted 7 years ago

“I had a problem with my order and Customer Service listened to me and dealt my problem. Very friendly and professional staff.”

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Posted 7 years ago

“Fantastic service as always. Products are just great ????”

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Posted 7 years ago

“As always another great purchase, love shopping with yous ,delivery great”

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Posted 7 years ago

“Really help good customer sevice ??”

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Posted 7 years ago

“Poor service from customer care team... I wasn't happy with my daughters case or rucksack and was offered a replacement rucksack and I'm still waiting on it from May. Also if I wanted to change the case I had to pay for additional art work.... Wouldn't recommend this company again.”

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Posted 7 years ago

Good Morning Sharon Thank you for taking the time to l;eave us some feedback. I am, very sorry to hear about your experience with our team, great customer service and customer experience is our most important goal. I reviewed your order and can see a replacement was offered to you for your rucksack but you did not advise if this was acceptable for you please can you email our customer service team ASAP to arrange for this replacement to be done. With the suitcase you were advised that you could change the artwork on your suitcase this is effectively a new order and as you had already purchased the case and artwork the price is only the cost value of the artwork and express delivery. If you have any further queries regarding this then please email our customer service team on info@toxicfox.co.uk Kind regards Lee Rowley Customer service manager

Posted 7 years ago

“Very nice frame”

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Posted 7 years ago

“Sent wrong product”

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Posted 7 years ago

Good Morning Sophie Thank you for taking the time to leave us some feedback. Having reviewed your order I can see that an order was sent with the personalisation that had been ordered incorrectly and that this was then reordered with the correct information. If after this point you have received an incorrect item please can you contact our customer service team at info@toxicfox.co.uk so that we can look to have this issue reviewed and a resolution put in place. Kind regards Lee Rowley Customer services manager

Posted 7 years ago

“No communication & no delivery date? Unhappy item at the end of all the waiting :-(”

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Posted 7 years ago

Good Morning Carli Thank you for taking the time to leave us some feedback. I have reviewed your order and can see it was the jute bag you ordered, due to the nature of the product being hand crafted we can only ever estimate delivery times. As we send the item via tracked service we do provide tracking information when your order is dispatched. If you have any ongoing orders which you are struggling to track then please contact our customer service team at info@toxicfox.co.uk. Kind regards Lee Rowley

Posted 7 years ago

“Fast service, amazing customer service and great quality items”

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Posted 7 years ago

“Lovely item and super fast delivery”

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Posted 7 years ago

“I love toxic fox especially claireabella products...”

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Posted 7 years ago

“No problem with ordering just the delivery date was lengthy but after a phone call to you and a prompt reply by you, it was resolved so all in all happy with the service”

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Posted 7 years ago

“Happy with everything thankyou.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“my order was broken when it arrived and they sorted the problem straight away! will deffo order again!”

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Posted 7 years ago

“Great service.”

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Posted 7 years ago

“Excellent products...will be buying more”

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Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews