toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted something different and Toxic Fox accommodated me with ease. Fab service and customer service . Loved the jute bag I ordered for my daughter Quality and different as she is unique !!!! Thank you one happy customer xxxx”

Helpful Report

Posted 6 years ago

“VERY VERY HELPFUL GOING TO BUY SOME MORE ITEMS FOR MY DAUGHTER OVER ALL GREAT”

Helpful Report

Posted 6 years ago

“Where do i start? Iwould suggest you screen shot your product before ypu pay. I did and after showing my workmates my clever design order for a beach towel for my daughter,soon realised I had placed a pregnancy outfit on her whilst holding a bottle of wine. I contacted toxic fox via email within 10 minutes of placing my order to try and stop production. Was very relieved to have the order cancelled so I could 're order.I cannot thank the company enough, I mean daughter is 19 and at Uni really couldn't give her what I designed and had thought oh well I've just wasted money but my error.i am so glad I screen shot the image as would have been so gutted when this amazing towel arrived but my image was wrong. Fantastic service from the company I sure gave everyone a lot to talk about and cannot wait on my new design arriving. Thank you i will upload photo when my product arrives”

Helpful Report

Posted 6 years ago

“Georgia was amazing helping me order my towel, great site, products & excellent customer services. Highly recommend this site.”

Helpful Report

Posted 6 years ago

“Have ordered several products over the years and always been happy with quality of the products. These include towels, bags and mugs. Great to see a male range too! Had a problem with the loss of an item recently but rectified swiftly by Georgia in customer services”

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Posted 6 years ago

“I thought my order wasnt going to arrive before i went on holiday tomorrow. But Marvin was amazing and the order arrived today and it is better than i imagined. Thanks Marvin”

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Posted 6 years ago

“Amazing customer service. I had ordered the wrong size hoodie for my daughter. Marvin replied to my email and was able to cancelmy order and gave me a code to re-order my item without any extra expense”

Helpful Report

Posted 6 years ago

“I placed an order for a onesie but with the wrong size. I sent an email to toxicfox and they were super helpful- they allowed me to cancel my order and sent me a code to resend my order with no further costs. Marvin and Georgia were very helpful and prompt in responding.”

Helpful Report

Posted 6 years ago

“Love these products, from bags to hoodies and if for any reason there is a problem with your order, their customer service is absolutely amazing. Great company to deal with!”

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Posted 6 years ago

“I couldn’t be more impressed with this company. Initially there was a problem with my order (wrong size delivered) and I had to contact the company (expecting - if I’m honest to be fobbed off/ignored as obviously the item was now personalized and of no use to anyone else and fully paid for). They immediately responded and rectified the problem in the most polite manner. Georgia who responded to my e-mails was fantastic. Again thank you for your brilliant customer service and product. Vicky”

Helpful Report

Posted 6 years ago

“My phone case was lovely, unfortunately it didn't fit my phone correctly. I contacted customer service and they very quickly, after I sent a picture, had another case made, which I am now waiting on. Great service”

Helpful Report

Posted 6 years ago

“So fed up with the whole process I have been waiting for a birthday gift for 5/6 weeks and still not received. Emailed on several occasions but not yet received items.i don’t want false promises I want either my money back or the item I purchased which by the way left my bank weeks ago. Not happy. Won’t use again. Epic fail!”

Helpful Report

Posted 6 years ago

“I had made a mistake in my order and the lovely lady Georgia felt with my problem straight away. Now I’m a happy customer with the correct order. Thank you so much 🤗🤗”

Helpful Report

Posted 6 years ago

“The service is very personal, attention to your specific needs is attended to. I highly recommend toxic fox. Thank you for your very high standard of customer service.”

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Posted 6 years ago

“Customer service via email is outstanding.”

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Posted 6 years ago

“Great website and quite fun to use. Excellent service. I have bought a few presents for grandchildren and they love them.”

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Posted 6 years ago

“Excellent customer service - thank you for your help Georgina”

Helpful Report

Posted 6 years ago

“I had not received my items and was getting know where with customers service. I wasn't pleased, and contacted them through Facebook and have to say that one of their representatives contacted and was fantastic. Marvin dealt with my complaint straight away. My order was sorted and despatched the next day. Communication has been great and the treatment of my complaint was perfect! Thank you Marvin!”

Helpful Report

Posted 6 years ago

“Great delivery excellent customer service with speedy replies to any emails. Highly recommend”

Helpful Report

Posted 6 years ago

“I received a bag that had an error that needed to be corrected. When I emailed customer service, the representative, Georgia, wrote me back and was incredibly kind and helpful. She worked diligently to have the error corrected. I appreciate her assistance and look forward to using my bag!”

Helpful Report

Posted 6 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews