toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me and my daughter Millie couldn't be happier with our recent purchase”

Helpful Report

Posted 7 years ago

“happy but maybe after 4 orders you could offer the 5th with free P&P.”

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Posted 7 years ago

“To date I have only received half the order. Make up bags have arrived but no hairbrushes and this is after me having to have a previous order sent again as the item never arrived. Prior to this I have ordered many items, mugs, diaries, notebooks etc - all that came on time. Why am I having so much trouble ?”

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Posted 7 years ago

Good morning Tracey Thank you for taking the time to leave us some feedback. Please let me start by offering my apologies for the delay in getting any order to you. Having reviewed the order I would ask if you could please contact our customer service ASAP at info@toxixfox.co.uk so we can have this resolved immediately. Kind regards Lee Rowley Customer service manager

Posted 7 years ago

“Excellent service as always!”

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Posted 7 years ago

“Still awaiting refund for damaged goods that had to be returned to T.F.!!! - This was several moths ago and despite contacting Cus services I have not received my refund for the faulty items!!! - NOT GOOD C.SERVICE AT ALL!!”

Helpful Report

Posted 7 years ago

Good Morning Elle Thank you for taking the time to leave us some feedback. I have today reviewed your order again and can confirm the order you advised that was faulty you arranged to have sent back via courier to a different company, and even though we did not require the faulty item back we did require an image to show the damage and as of yet we have not been provided with this. If you are able to provide us with this information we can have this looked at again for you and actioned accordingly. If you wish to contact me please do so at info@toxicfox.co.uk Kind regards Lee Rowley Customer service manager

Posted 7 years ago

“Great service, never disappointed with anything I've purchased”

Helpful Report

Posted 7 years ago

“Well I received my parcel broken, no one really communicated with me it was me ringing constantly to find out the outcome of my situation, then when I did call I sometimes I was Palmed off with lots of excuses. The one guy that help me was very helpful”

Helpful Report

Posted 7 years ago

Good morning Thank you for taking the time to leave us some feedback. Let me start by apologising for the level of service you felt you have received. I have reviewed your order and can see that you received a broken mug and a replacement order was put through. Unfortunately although this was a replacement and we always endeavour to have the order priortised, we can't compromise on our process due to quality purposes. I can see your experience was not what we expect and i hope you can accept my sincerest apologies for that. Moving forward should you choose to order with us again I want you to rest assured we will endeavour to ensure you have a 5 star experience.

Posted 7 years ago

“Excellent customer service, I'd made a mistake on my order and it was sorted out immediately. Will definitely shop again!”

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Posted 7 years ago

“My bag is perfect & I get so many people asking where I got it from. Will be ordering more for Family Members soon.”

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Posted 7 years ago

“the bag was lovely but it didnt come as quickly as promised and I had to chase a couple of times”

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Posted 7 years ago

“Love all my things!!”

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Posted 7 years ago

“Excellent customer service. I had to email the company a couple of times and they responded to my emails very promptly and efficiently. They were also able to fast track my order to arrive in time for my friend's birthday. So far, I have been extremely happy with their excellent service and look forward to receiving the personalised gift. Thank you”

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Posted 7 years ago

“Wonderful customer service! Very helpful. Bag is absolutely beautiful! Great gifts!”

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Posted 7 years ago

“My order came broken which I understand was most likely not their fault, however they were so quick to resolve my problem and offered to send me a replacement. Excellent customer service, I will definitely contine to shop with toxic fox.”

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Posted 7 years ago

“Easy and fun to order. Quick delivery. When I received my case I could not be more happier with it. It looks fantastic. So happy and could not recommend enough. Laura Brand”

toxicfox.co.uk 5 star review on 13th July 2017

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Posted 7 years ago

“My bag got broken & they replaced it straight away! Brilliant service.”

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Posted 7 years ago

“I have ordered my items from toxicfox in the past and have always been very happy, however, I recently ordered a grey phone case and requested brown hair & eyes- on arrival these were black in colour. I emailed and was promptly sent a replacement case which had the same problem. I was then offered a code for a new free phone case- excellent customer service!!”

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Posted 7 years ago

“Customer services are efficient and have always solved my problem! Great people in the department especially emma!”

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Posted 7 years ago

“Fantastic customer service from Emma! Sorted out my problem straight away. Thanks very much x”

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Posted 7 years ago

“Fantastic customer service. Had a query which was dealt with quickly and Emma was really helpful.”

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Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews