toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 11th March that suggested it would be delivered by 16th March. I have still not receive this order and have had no communication about its whereabouts. Once I managed to get in touch with someone on 27th March they just said it was still being made and would be with me shortly offering no explanation as to why I've waited so long. I have now replied to the email asking to cancel the order and to have a full refund and am assuming I will have to wait another couple of days to hear if this is going to happen! REALLY poor service! I will never buy from here again and certainly wouldn't recommend it to anyone else.”

Helpful Report

Posted 6 years ago

“Absolutely Shocking Customer Service... Recieved My Item In February All Smashed As It Wasn't Wrapped Properly. Have Emailed The Company Numerous Times (NO REPLY) Have Tried Too Call The Number (NO ANSWER) We Are Now In March And I Still Have A Broken Item And No Resolution!!! Would Never Buy From Them Again Or Recommend... If You Don't Want Too Lose Money DON'T ORDER FROM THEM.... AVOID!!!”

Helpful Report

Posted 6 years ago

“I have been waiting for over 3 weeks for a towel I’d ordered for my niece. I ordered it on the 2/3/2018 and was told it would arrive by the 22/3/2018. It is now the 27/3/2018 and I have no product, no response to my emails and can’t track my order either. I’m so disappointed as my niece goes away on the 30 of March!! Very slack service considering how pricey items are. I would not recommend”

Helpful Report

Posted 6 years ago

“Is this some kind of joke. I ordered on the 27th of Feb still nothing. Phoneline is down for maintenance NO COMPANY HAS A PHONE LINE DOWN FOR 3 DAYS!!!! I'll be reporting to the ombudsmen!”

Helpful Report

Posted 6 years ago

“This company are an absolute joke!! ordered my suitcase 6 weeks ago. Finally after numerous emails and trying to contact the company via phone call which is also a joke cause it’s always down for maintenance I got my suitcase today. Then to top all that off it’s the wrong suitcase. Quick enough to take £160 off you but have to wait weeks on end to revive your product to then be the wrong thing. I would recommend not to use this website ever.”

Helpful Report

Posted 6 years ago

“Did not receive my order but they have taken the money from my account. Order placed on 2/3/18, estimated delivery 12/3/18 which was fine as the order was a gift for my daughter's birthday 13/3/18. This is now the 20/3/18 and tracking says that it has not yet been dispatched. Tried emailing, phoning, etc but zero response. Very disappointing and frustrated at wasting £40!!”

Helpful Report

Posted 6 years ago

“AWFUL don't order ! I ordered a month ago, still haven't received the item ! I have sent various emails and as yet no reply ! The customer phone line is conveniently under maintenance. What a complete let down I am so disappointed as this was meant to be a surprise birthday present.”

Helpful Report

Posted 6 years ago

“Ordered my bag and supposed to get a £10 discount which didn’t come off the total. Replied to the order confirmation email and it was refunded immediately! The bag itself came a week early and is fabulous. I have used this company twice now and highly recommend them!”

Helpful Report

Posted 6 years ago

“I have purchased a few times through Claireabella and there delivery seems to progressively worsen. I’m presuming their items are made and designed in China. Their offices are closed when they should be opened and there tracking system online is unreliable. This will be the last time I will be purchasing from them. There are other companies who do the same thing probably better quality”

Helpful Report

Posted 6 years ago

“Used them before with no issue, this time I never received confirmation email, my account to login seemed to disappear so I couldn’t chase it up, I sent emails, tweets and Facebook messages which were never replied too. It finally arrived a whole week after dispatch date and the item is tiny!! So disappointed in every aspect of this transaction....”

Helpful Report

Posted 6 years ago

“I wanted a large Jute bag for my Mother for Mothers Day and David and the design team made it possible. I did allow a good amount of time for this to be processed, however, the team assured me it would get to me and it did. They responded promptly to all my emails and were there at the other end of the phone too. Which is NOT the case for a lot of companies these days. A really nice company to deal with and really does make me want to go back for future gifts. Thank You Toxicfox.”

Helpful Report

Posted 6 years ago

“Quality product received and am sure Mum will be happy this Mother's Day. Contacted ToxicFox to see if item could be delivered in advance of Mother's Day and they pushed it through production. Great service...thanks!”

Helpful Report

Posted 6 years ago

“Amazing customer service!! Quick response & resolved issue immediately!! Wish all company’s were like this :)”

Helpful Report

Posted 6 years ago

“Really easy website to follow! Then I changed delivery address which was so easy to do!! Very friendly helpful person dealt with my request via email! Great service :)”

Helpful Report

Posted 6 years ago

“David Richardson helped me with my inquiry and got 2 lovely emails from him, will definitely shop on here again, great customer service too, thanks again David Richardson for all your help. One happy customer 😀”

Helpful Report

Posted 6 years ago

“Marvin Njie was extremely helpful and responded to my email very fast.”

Helpful Report

Posted 6 years ago

“Great customer service”

Helpful Report

Posted 6 years ago

“David Richardson helped me with my enquiry on my order and I wasn't satisfied of how it was a little damaged. He was very responsive and got this sorted out for me quickly.”

Helpful Report

Posted 6 years ago

“Excellent response time and problem resolved straight away, thank you. Happy customer!”

Helpful Report

Posted 6 years ago

“Excellent customer service, dealt with my issue very quickly and always kept me updated! Issue resolved very easily!”

Helpful Report

Posted 6 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews