toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They went above and beyond to correct an order that I had placed incorrectly at no extra charge. Brilliant service and quick responses to my emails”

Helpful Report

Posted 7 years ago

“Fabulous item. Fabulous Customer Service, would definitely recommend and buy from you again.”

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Posted 7 years ago

“Fabulous customer support. Special thank you to Lee Rowley and Asha who made it possible for my daughter to receive her bag in time for holiday. Will defo use this company again.”

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Posted 7 years ago

“Excellent service, prompt and efficient, Sarah Ryan”

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Posted 7 years ago

“All purchases from here has been amazing both for gifts and myself. Personalised gifts are my favourite and theres so much choice! Emma from customer services was outstanding when asked for help with a delivery being fast tracked for a special occasion. Would reccomend this site to everyone& anyone!”

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Posted 7 years ago

“Very happy with your service and a big thank you to asha who expressed my order as I didn't realise I wouldn't of had it in time for holiday. Thank you 😃”

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Posted 7 years ago

“I placed an order for a phone case on April 22nd and was told the estimated dispatch date would be 3rd May. After having a couple of issues with delivery of my order I emailed customer services and had fantastic service from both Lee and Emma, who got my order dealt with and sent out that day by special delivery. I received my order this morning and it was worth the wait. Thank you both for your help.”

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Posted 7 years ago

“Unfortunately I received the wrong design on my order of petabella towels. Emma from customer services was so helpful by quickly resolving the issue and having my correct order sent to me. Thank You”

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Posted 7 years ago

“My order was rushed through after a frantic telephone call when I realized it would arrive too late for the my daughters holiday, amazing service.”

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Posted 7 years ago

“Emma Browne was fantastic and service was extremely good and quick would definitely use again A* service.”

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Posted 7 years ago

“I called & talked with Emma Brown about extra printing, Emma rang me back & I got exactly what I wanted, an excellent employee.”

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Posted 7 years ago

“A big thank you to Emma for dealing with my enquiry so efficiently. She replied to my emails very quickly and kept me informed of my order status. Very helpful xx”

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Posted 7 years ago

“Emma was very helpful, she replied to my email quickly and changed the postcode so hopefully my bag will get delivered soon :-)”

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Posted 7 years ago

“Very helpful and responsive to message I'm very pleased I have order from here and will continue to do so in the future”

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Posted 7 years ago

“Very responsive when replying back to emails. Fantastic Customer Service & Products. Happy Customer ☺️☺️☺️”

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Posted 7 years ago

“After being in a blind panic that my daughters birthday wasn't going to be hear in time. To the rescue Lee Jay Jack and Luke. Very kindly they have said they would post it asap at no extra charge. Response on both the phone and email were fantastic you are going to make a happy teenager and a relieved mum. Your all stars”

Helpful Report

Posted 7 years ago

“placed an order for my daughters birthday , after realising I wouldn't receive the item until after my daughters birthday I got in touch with customer service to see if I could pay extra and get it delivered sooner. Customer service manager Lee got in touch very quick advising me the team had agreed to fast track the order at no extra cost. could not be happier! my little girl will love it on her birthday . big thanks to Sylvia and Luke who are the people responsible for making this happen :)”

Helpful Report

Posted 7 years ago

“Very very good costumer service will definitely shop again”

Helpful Report

Posted 7 years ago

“Emma Browne was fantastic and helped me with an urgent order. She was great!”

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Posted 7 years ago

“Toxicfox have gone above and beyond to help me with me order today. Jay and Neil in the production team along with Lee in customer service have gone out of their way to help me. I asked for different colour aprons, boys sizes and extras added to my order, all of which have been done. Lee in customer service made personal emails and calls to make sure my order for my wedding went through with no stress at all. Thank you and thank you to the production team for making the changes happen”

Helpful Report

Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews