toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting my delivery! I was told it would be dispatched around the 8th May & I've been told it hasn't even been made yet.”

Helpful Report

Posted 4 years ago

Hey there I am truly sorry to hear about the inconvenience experienced with ourselves and with your order. We try to process all orders as quickly as possible but some orders may be delayed in face of the current worldwide pandemic. Please know if you email us at care@toxicfox.co.uk we will do our best to resolve this for you as quickly as possible.

Posted 4 years ago

“Ordered a onesie for my daughter for Easter and still waiting for delivery. Communication was good initially and now my emails just being ignored. £45 is a lot of money and I wish I’d have checked the reviews prior to purchasing. I already see the response is to email customer care- which I continue to do but actually just want a refund now and take my custom elsewhere”

Helpful Report

Posted 4 years ago

Hello Louise I am truly sorry to hear that your recent experience with ourselves has not been great, please know I will pass this on to our customer care team who will contact you shortly and will aim to resolve your issue as quickly as possible

Posted 4 years ago

“I placed am order but straight away realised I'd clicked the wrong phonecase make. I contacted customer service straight away as in your terms and conditions it states that you can change an order if emailed within a certain time frame which I did. I was emailed back to say they could try and do this for me but was doubtful I have emailed several times since and have had no reply back. I was also sent somebody else's confirmation email.”

Helpful Report

Posted 4 years ago

Hello Gemma , please know I am terribly sorry to hear that you have had a less than stellar experience with our customer care team. Please know I have forwarded this to the customer care team, the customer care manager will be in touch to resolve this as quickly as possible.

Posted 4 years ago

“I was delighted by my order, everything was as I had requested, customer service was excellent, price reasonable and quality of item excellent, the company had incorrectly duplicated my order, apologised and told me to keep both items, would recommend company”

Helpful Report

Posted 4 years ago

Hello Fiona I am glad to hear you are happy with our service and I truly hope you enjoy your recent order! x

Posted 4 years ago

“Very disappointed in my last purchase ordered 2 onsies for children one was perfect the other wasn’t finished properly at the zip I have ordered so many things in the past towels hoodies suitcase,phoneCase mugs but this is my last order when I sent pictures to customer services all I was offered was discount on next purchase so I am left with a onsie that was to be a present but won’t be now as it looks like a cheap imitation”

Helpful Report

Posted 4 years ago

I am truly sorry to hear you have had a disappointing experience recently with your onesies! Please know if you contact our customer care team at care@toxicfox.co.uk our customer care team will assist you with this issue straight away.

Posted 4 years ago

“Ordered my item weeks ago, estimated dispatch 17th April. Still not dispatched and no communication from company to update me, explain or apologise for delay. Emailed customer care myself already just to be told item still with production team. No new estimated dispatch nor apology for inconvienence of delay. I wouldn't know anything about my item if it wasn't for me chasing. Very disappointed as this was a birthday present for a front line worker. Will not be shopping with you again!”

Helpful Report

Posted 4 years ago

Hello Sophie i am truly sorry to hear about the issues you have experienced with this order! Please know if you contact our customer care team at care@toxicfox.co.uk our customer care team will assist you with this issue straight away.

Posted 4 years ago

“Had a problem with the bag I ordered...contacted customer services who rectified the issue and sent a replacement - thank you!”

Helpful Report

Posted 4 years ago

“Ordered a bag for a birthday present and was advised at time of order that estimated shipping date would be 3rd April. We are now 12th April and item still not Even been dispatched and no contact from customer service to advise of considerable delay! Would not use for a present again”

Helpful Report

Posted 4 years ago

Please know I am truly sorry to hear there has been an issue with your order. If you please contact our customer care team at care@toxicfox.co.uk and they will be able to make this right for you right away, thank you

Posted 4 years ago

“Although whomever I dealt with through customer services were kind and helpful, I don’t believe that my order couldn’t have been changed, I ordered the item in the early hours of the morning of the 20/3/2020 and then actually realised my mistake that morning when I got up. They told me production was already to far ahead and to me was an excuse. Which is a shame as I would not use the company again”

Helpful Report

Posted 4 years ago

Good afternoon Louise Please know I am truly sorry to hear that you were not satisfied with your recent shopping experience but know that if you contact our customer care team at care@toxicfox.co.uk we will review this and do our best to turn this into a more positive experience.

Posted 4 years ago

“Absolutely love my beach towel & my chopping board! Products are excellent quality & delivery was good. Will definitely order again for birthday prezzies etc. Fab company!”

Helpful Report

Posted 4 years ago

Hey Caroline, thank you for your fabulous feedback, we truly appreciate this and hope to see you shop with us again in the future :) xx

Posted 4 years ago

“Contacted Georgia as I required further personalisation. Query was dealt with promptly and professionally. Great ambassador for the company.”

Helpful Report

Posted 4 years ago

Hello Kelly! Thank you for your great feedback, I am glad Georgia was able to resolve your issue perfectly! We hope to see you shop with toxicfox.co.uk again in the future :)

Posted 4 years ago

“I contacted Georgia Tyte as I needed a couple of special add ons. She was great keeping me informed at all times and answering any questions within a day. The bag is beautiful, the picture does not do it justice. If you want something special for someone go for this ... thanks Georgia”

Helpful Report

Posted 4 years ago

Hello Paula Thank you for your very kind feedback, I am glad you loved your bag and that George was able to help swiftly and efficiently! Enjoy your bag! x:)

Posted 4 years ago

“I received my chopping board today. I am so pleased with it and my mum is going to love it. Well made, packaged well and it arrived in plenty of time”

Helpful Report

Posted 4 years ago

Hello Lorraine Thank you for your feedback! i am glad to hear that your order was received in time and that you were so pleased with it! We hope you shop with us again in the future :) xx

Posted 4 years ago

“I received my towels and am delighted with them, they are gorgeous!! Also exceptional Customer Service from Georgia Tyte in dealing with an enquiry from me regarding a delay in the delivery, but definitely worth the wait!!”

Helpful Report

Posted 4 years ago

Good Afternoon Sally Thank you very much for taking a moment to share your very kind feedback, i am delighted to see we have been able to smoothly deal with this for you and that you love your new towels :) Thank you for shopping with toxicfox.co.uk x

Posted 4 years ago

“I am very happy with the customer service, I made a mistake in regards to my order so I emailed and must say I got a positive response and they were more then happy to help me. Look forward to receiving my item.”

Helpful Report

Posted 4 years ago

Hello Hayley Thank you for taking a moment of your time to share your recent experience. I am glad our customer care team was able to help resolve this for you! :) I hope you enjoy your order! x

Posted 4 years ago

“I ordered a towel for one of my daughters 13th birthday present. as I’d had one previously and loved it. The quality is great and I was lucky enough to get 50% off. I didn’t think it would arrive in time. I emailed to ask if this could be speeded up, I got an answer straight, very fast reply. Understandably the process can’t be speeded up. But, The towel arrived in time And like the previous one I had was excellent quality. So, definitely will have more of these and recommend to friends and family Thank you”

Helpful Report

Posted 4 years ago

Hello Michele and thank you for your valuable feedback! I am glad to hear that we have delivered your order earlier than expected and that you love it so! We hope to see you shop with us again in the future x

Posted 4 years ago

“Have ordered from here many times! Always a great product and even better customer service, love all the quirky items! Perfect for gifts”

Helpful Report

Posted 4 years ago

Thank you for your very kind feedback Kerry, I am glad t o hear that you love our products and services! We hope to see you shop with us again in the future :)

Posted 4 years ago

“Amazing Customer Service. Very helpful and informative. Couldnt have done more to help if they tried. Would definatley recommend”

Helpful Report

Posted 4 years ago

Good afternoon Amy Thank you for your kind review, I am glad to hear you have had a great experience with our products and with our customer care team! :) xx

Posted 4 years ago

“So so helpful!! Thank you”

Helpful Report

Posted 4 years ago

Hello there! Glad we were able to help :) xx Hope you have a lovely day

Posted 4 years ago

“Absolutely fabulous company! I have had products before, however after nearly losing my life this year and ending up with a huge body change. Claireabella have allowed my design to incorporate my new body attachment which allows me to accept the change a little more. It would have felt very strange having a towel without my stoma bag.. the design team put together an image that shows me as ME now! Brilliant experience and Georgia has helped me every step of the way and been compassionate and accommodating! Excellent service and couldn’t be happier and so is my family. So happy had to have a towel designed for my son too! Will def be ordering more”

Helpful Report

Posted 4 years ago

Good afternoon Joanne Thank you for taking the time to share this amazing feedback, we truly appreciate this. I am glad to hear our design team have gone above and beyond to help provide a character that is truly unique and captures you perfectly and Georgia for providing you with a strong level of customer service. We hope you enjoy your new towel :) x

Posted 4 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews