toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service. Although there was an error in the size of onesie sent, this was quickly rectified and a new onesie sent out. I could not have asked for better customer care.”

Helpful Report

Posted 4 years ago

Hello Michelle Thank you for your kind feedback! I am glad to hear that the customer care you received was excellent! Enjoy your new onesie x

Posted 4 years ago

“I ordered an item that came with a little error, I emailed and was replied to quickly and I was sent a replacement item straight away. I have received the item and is exactly how it should be. Delivery took no time at all on both items. I also ordered the item with a 20% discount offer which I thought was really good. All in all a good experience, great customer service and definitely would order again.”

Helpful Report

Posted 4 years ago

Hey there! Thank you for taking the time to leave us a review, we really appreciate this! We are glad to hear that our customer care team have been excellent and we hope to see you shop again with us in the future :) x

Posted 4 years ago

“I ordered personalized jute bags for my daughters wedding. Unfortunately, I ordered a bit late and was worried about not receiving them in time. After reaching out to the customer support team, they reached out to the artists and will expedite my bags for me to receive in time for the wedding. This is my fourth order of these fabulous bags and I cannot put into words how eternally grateful I am that this company is going above and beyond to make sure I receive my order in time for my daughters big day. I know the time and effort put into making each gorgeous bag and I truly appreciate you making this happen. The customer service team has gone above and beyond and I would like to specifically thank Petroulas Konstantinos for the kind and supportive emails. Employees such as this is why I will keep coming back to order products from this company.”

Helpful Report

Posted 4 years ago

Hello Pam Thank you for you for your incredible feedback! x I am glad our customer care team has been able to go above and beyond to provide you with a strong level of customer service. I will make sure we share your kind words with Konstantinos! :) Hope you enjoy all your new purchases!

Posted 4 years ago

“Very helpful with my mistakes and price is grate as I got them on offer my friend will love these beach towels for our girlie holiday. I have ordered for here before and the quality brillant and delivery quick many thank”

Helpful Report

Posted 4 years ago

Hello Leann Thank you for your very kind feedback I am delighted to hear we have been able to help you and hope you enjoy your new beach towels xx

Posted 4 years ago

“Customer service excellent. I had a problem my side. Toxicfox were brilliant and fixed it for me. Quick and fast response. Well done thank you”

Helpful Report

Posted 4 years ago

Hello Wendy Thank you very much for your very kind feedback, i am delighted to see we have been able to assist you greatly :) We hope to see you shop with us again in the future x

Posted 4 years ago

“Can not say how happy I've been with Georgia who works for toxicfox. Georgia was extremely helpful in sorting my query and nothing was too much trouble. Every correspondence I received was polite and timely. Georgia is an absolute credit to your company. I will definitely be ordering from you again & wouldn't hesitate to recommend you to my friends and family!”

Helpful Report

Posted 4 years ago

Thank you very much Annette for taking a moment of your time to share your recent experience with ourselves. I am delighted to see that this has been handled perfectly by our lovely Georgia x

Posted 4 years ago

“There was an issue with my delivery, so I emailed Toxic Fox and it was sorted out quickly. Recieved my towels and they are so much nicer than I expected. Will be buying again in future”

Helpful Report

Posted 4 years ago

Hey Emma Thank you for your lovely review and for taking the time out to write about your experience with us! I am sorry to hear there has been an issue with your delivery but I am glad that we were able to turn this around for you very quickly Enjoy your new towels! :) x

Posted 4 years ago

“My order wasn’t quite what I was expecting but my query was answered and dealt with swiftly (email) My bag was returned to me with amendments as requested, it was perfect.”

Helpful Report

Posted 4 years ago

Hello Tara Thank you for your feedback! I am glad our customer care team was able to help and hope you enjoy your bag! :) x

Posted 4 years ago

“I ordered a personalised phone case which came in record time I was a little surprised that it wasn't sparkly as it looked online but none the less I was still pleased with the purchase unfortunately it was faulty and wouldn't fit on the phone I emailed and had a speedy response within the hour the problem was promptly sorted and I'm now awaiting a replacement I couldn't be happier so far with the customer service I've received.”

Helpful Report

Posted 4 years ago

Hey there Please know I am truly sorry for the issue you have had with your phone case but I am glad our customer care team helped resolve this for you right away! Should you require any further support please do not hesitate to ask the team as they will be more than happy to help you.

Posted 4 years ago

“I received all four of my beautiful Claireabella large jute bags this morning! These are a special surprise gift for my bridesmaids for the big day. Thank you very much - I absolutely love them! I also recently received my very own bridal Claireabella large jute bag with white bows, it's also absolutely gorgeous - thank you!! Excellent customer service from start to finish. I would definitely recommend buying from this place 😊”

Helpful Report

Posted 4 years ago

Hello Aisha! Thank you for sharing your feedback! I am delighted to hear of your happiness with our products - we try our best :) x

Posted 4 years ago

“Brilliant customer service, my order got lost in the post and they have been very helpful. Responses to my emails were almost instant and they are re-sending my order free of charge. Will be using this company again and would definitely recommend”

Helpful Report

Posted 4 years ago

Fantastic feedback, thank you very much Nicola. I am delighted to see we have been able to help you :) xx

Posted 4 years ago

“never used this company before so was abit nervous, and wow excellent product, and fast delivery there was 1 towel wrong but it was dealt with very efficent and quick return, the customer service was excellent sorting it all out, I will be using this company in the future, and would highly recommend them”

Helpful Report

Posted 4 years ago

Hey Tracy Thank you for taking a moment of your time to share your recent shopping experience with ourselves :) We are delighted to hear that you have been impressed with our services - we work incredibly hard to deliver the highest level of support possible to all of our much loved customers. We hope to see you shop with ourselves again soon.

Posted 4 years ago

“Fantastic everything well done to ur team ! Beautiful bags so well made they are perfect ! Can’t wait to give them to family in Fiji really great service quick response to emails delivery spot on ! Definatley order again . Thank u so much happy customer for sure will definatley recommend you to my friends for totally unique gifts ! Thank you team toxic fox A Mcculloch”

Helpful Report

Posted 4 years ago

Good afternoon Mrs Mcculloch Thank you for your kind words, we certainly appreciate the feedback you have provided! I am glad you love your bags and that our customer care team was able to assist very quickly! Enjoy your holiday in Fiji!

Posted 4 years ago

“Ordered 6 bags for my trip abroad great service bags are beautiful colours amazing really happy with quality defo order again price was great got them half price delivery great love these bags”

Helpful Report

Posted 4 years ago

Hi Angela Thank you so so much for sharing an amazing review with ourselves - we really appreciate you taking a moment of your time to do this :) We hope you have a wonderful time in Fiji :)

Posted 4 years ago

“I placed the order wrong sent them an email and within a couple of hour reply no issue cancel the order so I could correct my mistake excellent customer service thanks you”

Helpful Report

Posted 4 years ago

Hi Spencer, Thank you for sharing your recent experience with ourselves. We understand that mistakes happen and in this case i am delighted our customer care team have been able to step in and cancel this for you before the order was processed any further. If you require any further support, you know where to find us :) Thank you again and we hope to see you shop with us again in the future.

Posted 4 years ago

“I received a bag and was not happy with the colour of the skin used. I immediately contacted toxic fox who have gone above and beyond to make sure I am happy. The bag has been repainted three times and each time they have provided me with an image and asked for my feedback. Nothing has been too much trouble and I give great thanks to the painting team and Konstantinos Petroulas who has been incredible.”

Helpful Report

Posted 4 years ago

Hello! Thank you for taking the time to share this amazing feedback, it really means a lot! I am glad to hear that our customer care has gone above and beyond in resolving your issue and I will certainly make sure to pass this feedback on to Konstantinos! Enjoy your Jute Bag!

Posted 4 years ago

“Ordered personalised towel on Thursday.. it came sat.. well please. Love it.. no one's getting on my sun lounger on my cruise.. lol”

Helpful Report

Posted 4 years ago

Hello Laura Thank you for your kind feedback, we truly appreciate this! I am glad you love your towel, hope you enjoy your cruise! x

Posted 4 years ago

“Bought airpods but they don’t work properly they freeze my phone, randomly call people from my contact list and one AirPod doesn’t work Am getting no reply to resolve this issue from a Toxic fox £50 they cost me it’s so annoying”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience with ourselves, I am truly sorry for the inconvenience you have experienced with your earphones but please know if you contact our customer care team at care@toxicfox.co.uk our customer care team will look into this issue and will resolve this for you as a top priority Many thanks

Posted 4 years ago

“Still waiting for order from 1st Dec, lied to several times, saying 2 to 3 days, then 24 hours, then Guaranteed for Xmas, just be truthful, emailed several times since Xmas and just no reply. You shouldn't be allowed to get away with it. Will never use you again, you don't deserve customers.”

Helpful Report

Posted 4 years ago

Good afternoon Please know I am truly sorry to hear about your order not arriving in time for Christmas! If you contact our customer care team at care@toxicfox.co.uk we will ensure your complaint is looked into thoroughly

Posted 4 years ago

“Shocking service, ordered 7/12/19 and did not arrive. Sent multiple emails and took forever to respond when they did it was the same rubbish stock reply. When finally got someone to check where my order (after 20 emails and facebook chat) was they said it was lost and I could have a replacement but would have to wait 2-3 weeks until the item came into stock. Do not recommend this company”

Helpful Report

Posted 4 years ago

Good afternoon Please know I am truly sorry to hear about the inconvenience experienced with your order and with ourselves, please know if you contact our customer care team at care@toxicfox.co.uk we will ensure your complaint is looked into as a priority.

Posted 4 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews