toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered, paid. Never received items. Misleading emails from toxic. Calls ignored by company customer support team. Very dissatisfied”

Helpful Report

Posted 7 years ago

“Don’t buy from this company It needs to be investigated by trading Standards Took my money and have nothing Shame on you”

Helpful Report

Posted 7 years ago

“Wouldn’t buy from here again ordered a secret Santa present item with plenty of time to arrive 2wks later I’m still waiting I’m know have to go buy something else, tried to cancel as they have not forfilled there end of the order and delivered it on time but told I can’t because it at the end stage of process let’s see if I even get it before Christmas”

Helpful Report

Posted 7 years ago

“Was supposed to deliver my order 11 Dec did not arrive . E mailed no reply . Have e mailed 3 days no reply . I have rang no answer.”

Helpful Report

Posted 7 years ago

“I have made an order on the 28th November and have not arrived yet 14/12/2017 but made another order on the 5/12/2017 that has arrive yestaday 14/12/2017. and these are presents for my grandchildren, sorry would not be ordering from this company againe, I phone no answer but they keep on sending the same email.....not good, but they good enough to take my money”

Helpful Report

Posted 7 years ago

“Never again! Ordered my two items ages ago. Massive delay, still didn’t received my first purchased item even that was going to be delivered week ago then have been told will arrive with second item, still nothing. Where is my parcel? Cannot be trusted”

Helpful Report

Posted 7 years ago

“I wouldn't buy from them again, ordered a bag for a secret Santa item on the 3rd dec estimated date is the 13th December have tried to email and call to find out where my delivery is but no one is answering or replying been trying for 3 days now.”

Helpful Report

Posted 7 years ago

“Order was taken and payment made. Tracking showed ‘in production’ 3 days later with estimated delivery 13th Over a week later the tracking is the same. Trying by phone and email constantly and 10 days later now told finally delivery another 4 days on top. Tracking however remains the same! Watch this space.. let’s see if I receive the order?..unacceptable”

Helpful Report

Posted 7 years ago

“Waited 2 weeks and phone case arrived in a Jiffy bag through the letterbox by Royal Mail not by Hermes as advised. Figure is not centre in the middle of the case and it looks quite cheap, there was no packaging on it and considering the amount they cost I think it should be wrapped in some sort of clear bag at least especially if it’s for a gift. Not very impressed with the whole level of service and I would not order from here again”

Helpful Report

Posted 7 years ago

“Ordered the bag in November only received today 7th December 2018. Product was very badly made. Stitching coming undone. Very bad quality and smells really bad of cigarettes. I have actually emailed the company asking was this really the official site. Not happy at all, as my daughters birthday is in 2 days and Iv already waited 6 weeks for a bag.”

Helpful Report

Posted 7 years ago

“Ordered a pencil case for my daughters friend for Christmas, item received with broken zip, emailed and sent pictures of broken zip and explained I really needed a replacement within a few days was told this was not possible as they are busy due to it being Christmas. My daughter was in tears over this, was disgusted they had supplied faulty goods yet were not prepared to go out of there way to sort this, I won’t be ordering from them again.”

Helpful Report

Posted 7 years ago

“Ordered 2 claireabella phone cases on 26th October 2017, still have not received them, they were for a gift for someone the event has now passed, after emailing numerous times I was ensured that new cases where sent out even on 1st class next day delivery. It is now 28th November and still have no phone cases. Unacceptable and not the best customer service. Very unreliable do not use this page.”

Helpful Report

Posted 7 years ago

“Excellent rapid response to my email, and completely satisfied with Marvin's response thank you so much! Fabulous customer service can't wait to receive my suitcase.. although I do have to wait until Christmas as it's a present. :)”

Helpful Report

Posted 7 years ago

“Fandabydosay.....wonderful customer service....prompt reply to my email after realising....I put wrong eye colour on my first ever order from your amazing site. My mistake....thank you for advicing to re-order. Looking forward to receiving my bag. Lots a love Lindsey Xx”

Helpful Report

Posted 7 years ago

“It makes you happy because you can make your own figure”

Helpful Report

Posted 7 years ago

“You can buy amazing things there”

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Posted 7 years ago

“Very happy with toxic fox and the help I received from felicity she was so helpful and quick to respond to my problem . Will defiantly use toxic fox again .”

Helpful Report

Posted 7 years ago

“Fast responses emails.”

Helpful Report

Posted 7 years ago

“Responded immediately to email and sorted issue”

Helpful Report

Posted 7 years ago

“Great products and fantastic customer service, will definitely make future purchases!”

Helpful Report

Posted 7 years ago

Hello Anne-Marie, Thank you for your lovely feedback we look forward having you shop with us again!

Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews