Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.60

4.6 Rating 639 Reviews

90 %

of reviewers recommend Trade Counter Direct

4.6

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 5 star review on 8th November 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. You just need to include invoice with goods as I have had to request an emailed invoice each order.”

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Posted 6 years ago

Thank you for leaving your review, We will take your comments in hand and work to further improve our system. Kind Regards The TCD Team

Posted 6 years ago

“All aspects perfect”

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Posted 6 years ago

Hi, Thank you for leaving your review. The TCD Team

Posted 6 years ago

“Purchased a Milwaukee drill and impact set with a 5amp battery upgrade. When I used the drill I noticed a slight wobble as if the chuck wasn't centred.I contacted TCD by email through the returns service which was ignored so I eventually got through to customer services on the phone. Even though I was well within the 28 day return policy they didn't want to know and couldn't get me off the phone quick enough...and told me to contact the manufacturer. What's the point in having a return service at all ? Shame really as they have a great range at good prices but shocking customer service. Contacted Milwaukee who sorted it immediately and sure enough it was a faulty chuck.”

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Posted 6 years ago

“easy to locate and order what I needed. Speedy delivery. Joiner who put in new floor was amazed he had bever hear of these access panels, Much better than a loose piece of floorboard to give access to stop tap. Will recommend to anyone I know.”

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Posted 6 years ago

Thank you for trusting us with your order, We look forward to having you back in the future. Kind Regards The TCD Team

Posted 6 years ago

“great prices, fast delivery, would recommend to everyone,”

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Posted 6 years ago

Hi, Thank you for your feedback. We do try and be as competitive as possible. Kind Regards TCD Team

Posted 6 years ago

“This is the first time I've used these guys so was a bit apprehensive about dealing with them but I didnt have to worry as the transaction was straightforward and fast.The goods came quickly and the price was low, in fact lower than it was on black friday so all in all I'm very happy to deal with TDC again soon”

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Posted 6 years ago

Hi, Thank you for trusting us with your order, we look forward to having back in the future. Kind Regards TCD Team

Posted 6 years ago

“Excellent”

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Posted 6 years ago

Thank you for the 5 Star Rating. The TCD Team

Posted 6 years ago

“Service and delivery is always first class”

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Posted 6 years ago

Thank you for leaving your review, We strive for the best customer experience as possible and are happy to hear this is paying off. Thanks The TCD Team

Posted 6 years ago

“Good price and service, received good in good condition , got update for order confirmation and delivery which was very good.”

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Posted 6 years ago

Thank you for leaving your review we are pleased that you are happy with our service. The TCD Team.

Posted 6 years ago

“Bit of a mix up but Linda was so helpful got prob sorted thank you for ur quick resolve”

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Posted 6 years ago

Hi, Thank you for your feedback, we do appreciate all feedback. Kind Regards TCD

Posted 6 years ago

“The company was perfect to work with Thanks”

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Posted 6 years ago

Thank you for the Amazing review. We pride ourselves on our efficiency. Its good to hear that it pays off. The TCD Team

Posted 6 years ago

“No Messing.”

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Posted 6 years ago

Thank you for leaving your 5 Star Rating. Kind Regards The TCD Team.

Posted 6 years ago

“Top Service!! :)”

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Posted 6 years ago

Thank you for trusting us with your order, We look forward to having you back in the future. Kind Regards The TCD Team

Posted 6 years ago

“Originally ordered incorrect gas box cover, returned with swift refund, then ordered correct box which was as described, DPD delivery service with 1 hour time slot was a good touch.”

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Posted 6 years ago

Hi, Thank you for your feedback, we do appreciate all feedback. Kind Regards TCD

Posted 6 years ago

“N/A”

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Posted 6 years ago

Thank you for leaving your rating. The TCD Team

Posted 6 years ago

“I would like to wright a review, but the shipment have not arrived yet. As per DPD tracking information, the parcel was received on 19 nov, and the last information , on 20 nov, is "parcel has left the United Kingdom and is in it's way to Portugal". Please investigate and inform. Thanks MM”

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Posted 6 years ago

Hi Manuel, Thank you for your review. I'm terribly sorry that your parcel took so long to get to you. As you can see from the DPD tracking, you ordered it on the 19th, we sent it out to you on the 19th and it left the UK on the 20th. At that stage it was then in the hands of the Portuguese carrier system and sadly they then took 10 days to get our parcel to you. We sincerely apologise for this delay but we hope your goods was as expected and that our service and goods were up to scratch (notwithstanding the service from Chronopost Portugal). Kindest regards, The TCD Team.

Posted 6 years ago

“1st time I’ve used TCD as a supplier. I found the service great and they use DPD for deliveries which are reliable and flexible too. My only comment would be TCD seem to take a while to re-stock some items, however this may be a supplier issue for them. (Direct reference to Milwaukee Packout items, with the items I bought being all they’ve had for a while now, with my purchase putting them out of stock completely!)”

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Posted 6 years ago

Thank you for leaving your review. We are currently working hard to attempt to maintain stock levels. The TCD Team

Posted 6 years ago

“First class service”

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Posted 6 years ago

Hi, Thank you for your feedback. We do try and be as competitive as possible. Kind Regards TCD Team

Posted 6 years ago

“Efficient , professionals ... Pleasure to deal with !”

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Posted 6 years ago

Hi, Thank you for your feedback. We do appreciate all feedback. Kind Regards TCD

Posted 6 years ago

“Great service and quick delivery”

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Posted 6 years ago

Hi, Thank you for complimenting us on our speedy delivery. We do try hard to be quick and competitive for all our customers. Kind Regards TCD Team

Posted 6 years ago

Trade Counter Direct is rated 4.6 based on 639 reviews