Transform Reviews

Name: Transform
Address: 192 Altrincham Road,, Manchester,
Rating: 3.82

3.8 Rating 785 Reviews

69 %

of reviewers recommend Transform

3.8

Based on 785 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Transform:

At Transform we've been helping patients
for almost 40 years. A combination of
expert surgeons, dedicated cosmetic
surgery hospitals, comprehensive
aftercare and caring committed
staff sets us apart from other providers.

Visit Website

Phone:

0800 655 6406

Email:

Marketing.Team@transform.co.uk

Location:

192 Altrincham Road,
Manchester,
M22 4RZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my operation at Transform Brentford, Riverside Clinic in Dec 2015 - met with my surgeon 3 weeks after for my post op and found out I had a rib deformity on my right side which should've been brought to my attention before my op. I was told my implant will not sit right because of this. 3 months after my surgery I went back due to a lump found which was causing me discomfort, my surgeon did not care and told me it had nothing to do with my operation and I should book a GP appointment as 'it could be more serious'. After being referred to Kingston Cancer outpatients ward by my GP I got the all clear. Leaving the problem for a further 9 months my (right) implant became extremely hard and the pain was unbearable which resorted me into calling Transform for further advice. November 2016 I met with my surgeon again and he told me the same thing that there wasn't anything wrong, I asked him to feel my implant and he staged 3 me capsule contraction which I needed to be operated on for (there are 4 stages). Today 28th Feb I am booked in for a pre op with the nurse and I requested a relative to be in the room with me as I do not feel comfortable or want to be lied to anymore, she was very rude and not understanding in why I feel this way. Having my boobs done here was the biggest mistake of my life as they are worse than what I had before any operation. Transform work more like a factory than a supportive clinic. DO NOT GO HERE FOR ANY COSMETIC PROCEDURES.”

Helpful Report

Posted 8 years ago

“Unprofessional consultation which was more like a really bad sales pitch. Condescending and rude. Will certainly not book to have my treatment purely based on this terrible 1st impression. Would avoid transform at all costs, nothing more than a money making machine.”

Helpful Report

Posted 8 years ago

“Had a consultation which felt like a really bad sales pitch. Unprofessional considering the costs involved, would not book my surgery here purely based on my 1st impression. Waste of my time coming in for a "consultation" don't know why I couldn't have had the same conversation on the phone. Would avoid transform at all costs, money making machine is all this is.”

Helpful Report

Posted 8 years ago

“Went in for the "Free First Consultation" and it was extremely rushed with barely any care. Consultants massively stuck up and couldn't provide effiect information on surgeries. Clinic really run down, doesn't feel right from when you walk through the door.”

Helpful Report

Posted 8 years ago

“I’ll start with my pre op screening which i had done on the 2nd June 2015 at the Sheffield clinic. My operation was booked for the 30th June 2015 and i heard nothing until three days before my operation where i was told by the nurse that i had MRSA and would need to come in to receive treatment. I carried out the treatment and had three consecutive results come back with as negative for MRSA. It was then that i found out it takes 48 hours for the result to come back. In the three weeks and four days after my pre op screening i was not contacted to let me know that i had MRSA and that i needed treatment, If i had been told in time i would have been able to have the treatment, which i had to pay for (would have expected that transform would have provided this for free as its a private company) and had the three consecutive MRSA tests done before my operation date. After i had the all clear from MRSA i was then called up and given a date for the end of August as July was fully booked. Shortly after this i had another call to then say that the surgeon had cancelled all of his August appointments and the earliest operation date would be the 3rd of September. I was due to start college on the 4th of September and had to start two weeks late as a result of this. I had carefully planned when i wanted to have the procedure done so that i would have had six weeks to recover whilst my son was off school and before i started college. I understand that sometimes things don't go to plan but i wont accept that my operation date had been set back three times due to lack of competence. I arrived for my operation at 10am to be operated on at 2pm. I was put into a shared room with a very loud crude woman, i chose to pull the curtain across and ignore her. I didn't end up going up to theatre until 6pm! I came out of surgery at 8pm in hope for a peaceful night sleep after waiting all day being anxious and hungry. From the minuet i was taken back down to my room to the minute the woman left the next day was excruciatingly uncomfortable. This woman was on FaceTime to her family, exposing herself and showing off her breast augmentation which she clearly wasn't happy with. I had to listen to her moaning and dramatically crying all night. When she fell asleep she then began to snore loudly and sleep talk. She was making threats to the nurses and about the surgeon who had done her surgery. The nurses apologised profusely to me for her behaviour and suggested i complain as i shouldn't have to endure that kind of behaviour being a private patient. The nurses were brilliant, they couldn't move me to a different room as the hospital was full but i appreciated how sympathetic they were to me. I have a short video footage of the woman if you would like me to send an attachment please let me know. I came in for my stitches to be removed and all was healing well, I am pleased with the results so far apart from a tiny piece of bone that seems to have been left sticking out on the bridge of my nose. I came back for my appointment on the 4th November to see the surgeon Dr Ahmed. Dr Ahmed was 70 minutes late to my appointment and when i asked about the bone on the bridge of my nose he dismissed it and said he wont look at my nose until all the swelling has gone down. This was the original complaint i sent to transform. Since sending this letter i received a £200 refund for my disturbed night which i do not feel is a decent amount. I paid for private care i deserve to get my moneys worth. I have not been given a date for any after care appointments of which there should have been a total of three since my appointment on the 4th November. I now have great difficulty breathing through my nose and breath through my mouth 90% of the time. When i do breath though my nose it in uncomfortable. I have pain in my nose when i do so and i feel light headed from the lack of oxygen. I have also noticed that when i sneeze or sniff my nose almost vibrates. The top bones on my nose ( I believe to be the nasal bone ) are clearly visible and my nose almost looks collapsed whilst the bottom of my nose is still thick which is one of the things i had asked to be reduced. Hence the “OPEN rhinoplasty” that i paid extra money for. Although it is clear that work has been done to my nose and that the large bump is now removed and a little tissue from the end of my nose has been taken away i still have a large nose with added breathing difficulties. I do not wish for Dr Ahmed to work on my nose again. There is absolutely no way i would trust him or maybe even anyone to touch my nose again after this horrific ordeal. My complaint has been ignored for over a year and i have now been neglected by not receiving any further after treatment. I urge you to deal with this matter immediately as it has already caused a big enough stress to my life. I will not leave this matter to go unnoticed for yet another year, i will take appropriate action. I have attached photos. I received a letter saying the date on the letter was wrong. This place has truly treated me awfully and are unable to admit that they have don't any wrong. Discussing! Cow boy surgeons. STAY CLEAR”

Helpful Report

Posted 8 years ago

“Communication...”

Helpful Report

Posted 8 years ago

“I had breast augmentation carried out by Transform some years ago. They recently ruptured and the NHS removed them in August 2016. I found out they used implants which I did not agree to in my consultation, they implanted a much larger size and they were PIP! Transform assured my in 2012 they were not PIP. I have complained and asked for compensation but they are not interested and said Transform Medical Group had gone into receivership! Funny how Transform Clinic is still open in Manchester with the same Surgeon Mr Clarke.”

Helpful Report

Posted 8 years ago

“Waste of money, I had 2 syringes of juvederm and there is no difference what so ever, seen a surgeon and they told me there is no reson as to why there's no difference with 2ml it may be the practitioners fault not filling the correct areas properly i will never visit transform again and make sure everyone i know who has fillers or surgery not to place there trust in them, Because you will pay money to come out looking the same way you went in!!!!!! Complete waste of time”

Helpful Report

Posted 8 years ago

“I arrived for my consultation today to be told they were running aprox 50minutes late. As if this wasn't bad enough the receptionist Cassie was extremely rude to me and even laughed in my face when I asked why they hadn't called me given I had travelled over an hour to get there. The way I was treated by her completely put me off using Transform all together and I will be booking my procedure else where.”

Helpful Report

Posted 8 years ago

“I had my nose done hear 8year ago wen i come around i was told i died i was rushed to hospital and spent 10days in i c u all i was told is i had no oxegen and that my lungs had filled with blood my nostrals are differemt shapes so they must of just rushed it after the complacations and to this day i was not told wot happend to me fully truefuly after being rushed out of ther clinic to hospital i nerver hurd from them”

Helpful Report

Posted 8 years ago

“I haven't even had my operation yet I was meant to be going in on the 16th of June to get my breast enhancement but it turned out that the surgeon had wrote down the wrong size and now they cannot get the size I want because the company that makes the implants doesn't have any of the size I wanted in. Now my surgery has been postponed until they get them in and have an appointment ready which they are saying may not be until July the 14th it's a joke I left myself skint to pay for this so I could get it done this month and now I have to play the waiting game while being in the dark as to when my surgery will go ahead and this is all through no fault of my own I feel like just asking for my money back and going somewhere else”

Helpful Report

Posted 8 years ago

“Very dissapointed with results of mole removal, Have been left left with bad scarring leading to very low self confidence , completely regret my decision to have cosmetic surgery at transform”

Helpful Report

(Derma Roller) - Posted 8 years ago

“I had Rhinoplasty with Dr Lahoud in November 2015. I had done a lot of research and found a mixed set of reviews regarding transform. One thing i noticed from peoples reviews was to ensure that i made it clear to the surgeon what i wanted. Unfortunately after repeatedly informing the surgeon what i wanted i can see from the result this wasn't taken on board. I'm now looking at a revision with a another practice. Initially i chose transform as the price was reasonable. However in the long run its going to cost a lot more now.”

Helpful Report

Posted 8 years ago

“Please avoid this company. Breast aug completed last July and have completely ruined my breasts. Surgeon has left the company so been reviewed by another. Mr Norfolk is advising I should now get an uplift and pay!! Avoid this company as the customer care is horrendous, as is the outcome of my surgery!!!! I am in process of seeking legal advice”

Helpful Report

Posted 9 years ago

Hi there - sorry to hear that you're not happy with your surgery.I'll inform your clinic and ask them to get in touch with you. Thanks and we'll be in touch

Posted 9 years ago

“Didn't check finance application and went ahead with procedure letting me know everything was in place so left with a huge debt”

Helpful Report

Posted 9 years ago

“The technician didn't offer any help at all, she wasn't sure about which treatment/creams to use”

Helpful Report

(Botox) - Posted 9 years ago

Hi there - really sorry to hear about your recent Transform experience. We will follow up with your clinic to find exactly what happened. Thanks and we'll be in touch

Posted 9 years ago

“Got my op on the 8th of December and never seen nor heard from them since the 22nd December 2015 had to deal with my sores myself Most appointment were cancelled not even seen the surgeon at my 6 weeks no I'm 8 weeks still waiting g for them to get in contact but they will take you're 6 grand not one bit happy think I should go further to let people know the aftercare is a joke ?????”

Helpful Report

Posted 9 years ago

Hi there - really sorry to hear about your recent experience with us. This is not how we want our patients to feel. We'll contact your clinic and co-ordinator to find out more about your situation and will be in touch. Please accept our apologies. Thanks

Posted 9 years ago

“All the times when you go for treatment it's someone different treating you every 6 months.ive also had bad experience with the receptionist Tina her name is she was on the phone to me she put the phone down but I heard all her conversation wat she said bad about me. I am a customer for transform so she's got no right to talk about me like that as I pay for my treatment so what right does she have to swear at me behind by back while I'm still on the phone.”

Helpful Report

(Laser) - Posted 9 years ago

Hi there - very sorry to hear about your recent experience with us. This is totally unacceptable and we will be following up with the clinic manager as a priority. Please accept our apologies and we'll be in touch. Thanks

Posted 9 years ago

“The service is poor, the treatments are incorrectly administered and I can 100% say that I won't be going back.”

Helpful Report

(Botox) - Posted 9 years ago

Really sorry to hear that you were disappointed with your experience at Transform - we will be following up with the clinic you attended to find out more. Thanks and we'll be in touch

Posted 9 years ago

“Very unhappy with aftercare of operation. Not happy with result of surgery either. I was charged for a second appointment with surgeon even though the first time I made appointment the care coordinator never got back to me like the surgeon advised she would. Was upset by the way care coordinator spoke to me after loan application came through late. I did not receive adequate pain relief after operation and was in agonising pain for a week. Overall really disappointed with service. Standards really low compared to other cosmetic surgery clinics. Really regret choosing Transform”

Helpful Report

(Otoplasty) - Posted 9 years ago

Very sorry to hear that you're not happy with the level of care and the results you achieved with Transform. We'll be following up with you clinic and co-ordinator and will be contacting you in due course. Thanks and we'll be in touch

Posted 9 years ago

Transform is rated 3.8 based on 785 reviews