“A terrible experience with this company.
My 4-5 day shipment took 8 weeks.
Little or no help was provided by Transglobal Express. When I said I wasn't happy I was told (very sarcastically) that I should follow their internal complaints procedure.
The shipping process is not made clear from the start and the delivery estimates are very inaccurate - but most importantly the customer service is appalling!”
“First time using this service, and I was extremely impressed! My package was delivered to South Africa from the UK in like 5 days, with multiple updates along the way. Will definitely use them again in future!”
“Having used Transglobal on two occasions, I can say that their service is excellent! Competitive prices, great and most helpful staff. It has been an absolute joy using their service.”
“The booking process on the website is simple to understand and if you have any queries you can call the helpline for in-person guidance. Unbeatable prices.”
“A very efficient service. I placed the order and my parcel was collected less than 2 hours later. I was able to track its journey and it was delivered safely to New Zealand, with my son getting notification of the delivery.”
“Collection almost a week late. Had to call repeatedly to get the collection done. No exception reporting with their couriers. Bad service. Need better systems as an online broker. Cust service person very polite on phone but kept telling me they don't have manpower to track missed collections. Then told me they only had about 1 missed collection a day..... really?”
“Excellent service. Very helpful customer service. Quick, safe and efficient service. Have used the service several times to send items to family in New Zealand. Able to track parcel all the way.”
“I paid £26.27 for next day delivery from UK to USA and the item took nearly 3 weeks to get there !! I could have used Royal Mail and that would have been £9.35 and taken 5-10 days.
When I emailed about this and asked for the delivery cost to be reimbursed, you ignored me. Not very impressed .”
“The service offered was efficient, reasonable and effective. No problem with pick up or delivery time. However, I would have preffered an email advising that delivered. thank you”
“Sold a 30Kg Item via Ebay Parcel sent from the UK to Hong Kong all went very smoothly kept me informed every step of the way, I could not have wish for a better service. Many Thanks”
“Appaling service as bad as i have ever expeirenced to be fair.
I paid for next day delivery of my essential parcel and DPD picked it up.
I knew it would go to a depot so knew it would be next day plus 1. However when i asked the driver to sign the form transglobal asked me to print he flat out refused.
When i contacted the number on the website they told me it came in the depot at.13.15. and left at 15.20 i asked where it was. to be told hermes coller=cted it and they did not have a contact for them only an email address. i called every day to be told the same thing hermes had not replied. ^ days later it arrived with the next day delivery sticker covered over . to late for my client and there presentation. PATHETIC, AND NOT EVEN AN OFFER OF A REFUND.”
“Everything went fine with the booking and pickup of a parcel to Romania but two months later it still hasn't been delivered by the carrier "Landmark". They seem powerless to help and the tel no's in Romania do not work.”
“Collected an hour after placing the order to take early Christmas presents to New Zealand. As promised delivered to the south island 4, yes 4 days later. To an address not covered by their postal service. Landed in Christchurch and forwarded to Queenstown. Amazing and a very fair price. Thank you. Day 2 traced to Dubai, on its way. Just brilliant!”
