“1. I struggled a bit with the paperwork, but the reasonable cost of
posting to the US made it worthwhile.
2. My parcel was conveniently collected from my home. Excellent.
4. The TSGX website was clear and easy to use: I tracked my parcel
which was delivered in seven days.”
“I'm always amused when companies who have delivered the most shocking service fall foul of their own pre-programmed review requests. So, Transglobal, you've asked me "how did we do?". Hmmm, where do I start... possibly with the fact that 21 days in the package is still stuck in France. Or maybe I should mention that I've had to put all business in the EU on hold for 3 weeks while TNT flounder with my shipment. Ah, then there are the compulsive lies and vacuous promises I've been fed by both Transglobal and TNT/Fedex for three weeks straight; the utter incompetence and ineptitude to solve any problems; the inability to take responsibility or offer recourse or compensation. The apathy towards the plight of my business due to no stock arriving. The refusal to process a lost parcel claim until TNT/Fedex classify the parcel as "lost" (which they'll never do). So, to answer your question Transglobal, your service levels have been shocking, your ability to do anything useful at all staggeringly inept. In all of this you have ignored the one thing which keeps your business afloat - the customer. But, you're in good company - from what I can tell this approach is all the rage these days.”
“Parcel was dropped off at designated drop point but was not picked up until I chased it a week later and it was still laying in the drop location .it ended up being over a week late. Still waiting for explanation as promised by you.”
“I have now used them six times to send box to Australia and have found there prices,delivery and staff been very helpful.
I would highly recommend them”
“Excellent service they always deliver on time and the parcels always arrive just as packed. Would always be my first choice when sending a parcel over the pond.
Don’t hesitate use this company for price and service.”
“Very helpful people and polite.
Package was delivered on time and in perfect shape they also were amenable at the delivery end by changing the delivery date.
Highly recommend”
“Transglobal Express are good & trustworthy company. Very pleasant & helpful staff, always prompt with collecting parcels in UK & parcels have been delivered to Australia safe, intact & usually earlier than stated. Competitive pricing & reliable, I would not use any other now.”
“The service when UPS lost my valuable documents was very good. The test for when things go wrong is always the acid test of a company and Transglobal were excellent in assisting me with compensation. Of course, consequential loss for me was not covered - ie. the cost for replacing documents, getting them apostilled and translated was huge. This is down to the insurance cover being as is.”
“not the best follow up after a mistake on my part, still have not had my parcel returned to me after 8 weeks, lots of chasing up and not a lot of replies.”
“Very happy with their service. I have used Transglobal a few times now and will definitely use them in the future. Great service all round from start to finish.”
“I've been using the company for several years now and always found the service exceptional. When I have had an issue, It has has been promptly, and professionally resolved. The website changes have been a bit of an irritation, but still easy to navigate.
Extremely efficient service.”
“I’ve been using Transglobal for over 12 years since my son emigrated to USA and we send parcels a few times a year. The service etc has always been good whatever courier I choose -”
