Transglobal Express Ltd Reviews

“ Transglobal are fine, until one off your packages is damaged. They then do their utmost to squirm out of the insurance payment. Thoroughly poor and rather dishonest customer service job that front. ”

“ for months, I fought tirelessly, sending countless emails with no response from their so-called customer service. ”

“ There are pros and cons with this service but our experience is that Transglobal have always had a slant towards looking after themselves rather than their customers. ”

“ Bad Customer service: We sent our parcels with them and they delivered them opened with some books missing and they claimed that it is the customs: customs have X-Ray machines and when they suspect something they open it and seal it back, but our parcels were open with a cutter and books stolen. ”

“ Refusal to offer the general managers/owners/directors email address - (fyi the Directors home address is listed on Companies House, just pop him a letter in the post) Be warned! Transglobal are all fine and dandy when they take your money, but when they fail to provide the service you pay them for and they lose your insured property, they will ensure you are left out of pocket because of their failure. ”

“ Whenever there’s a problem (which is often) this company has got to have some of the worst customer service reps I’ve ever come across. They literally don’t care and they make it clear they’re not going to go out of their way to help you. Shockingly rude - I’d give them a zero stars if that was an option. ”

“ I sent a package with transglobal on a next day delivery service. ”

“ Customer service representative (Scott) was unhelpful and not humble enough in reply! Incapable to understanding the issue and trying to cover up with general excuses. ”

“ A terrible experience with this company. My 4-5 day shipment took 8 weeks. Little or no help was provided by Transglobal Express. When I said I wasn't happy I was told (very sarcastically) that I should follow their internal complaints procedure. The shipping process is not made clear from the start and the delivery estimates are very inaccurate - but most importantly the customer service is appalling! ”

“ Collection almost a week late. Had to call repeatedly to get the collection done. No exception reporting with their couriers. Bad service. Need better systems as an online broker. Cust service person very polite on phone but kept telling me they don't have manpower to track missed collections. Then told me they only had about 1 missed collection a day..... really? ”