Trapstar London Reviews

Name: Trapstar London
Rating: 1.38

1.4 Rating 112 Reviews

10 %

of reviewers recommend Trapstar London

Company Reviews

Questions

Metrics

1.4

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Trapstar London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trapstar London 1 star review on 8th December 2023

Anonymous

Trapstar London 1 star review on 22nd February 2022

Louis Oats

Trapstar London 1 star review on 18th February 2022

MarkyMark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID. DO NOT BUY ANYTHING FROM TRAPSTAR. THEY NEVER REPLY TO EMAILS AND TAKE YOUR MONEY AND IGNORE YOU. TERRIBLE, CHECK FB AND INSTA, A LARGE NUMBER OF BUYERS ARE ALL EXPERIENCING THE SAME ISSUE”

Helpful Report

Posted 1 year ago

“Useless c**nts. Couldn’t run a bath. AVOID unless you want wrong item sent..wrong size and no reply no phone number to ring no response through email. 2 months later £500 down. Chasing refund through bank and will run up on there store when it re opens. Mugs.”

Helpful Report

Posted 1 year ago

“Like many others, I ordered a tracksuit in November which did not arrive in time to give as a Christmas present. I was though refunded the shipping cost and the item arrived in January. I returned the item straight away, paying for the return postage and have heard nothing since. The parcel was signed for on receipt so I have proof of delivery but I can’t get hold of anyone either by phone, email or live chat to confirm when my refund will arrive. It’s a lot of money. With hindsight I should have kept the clothes as now I have no item and no refund 😔”

Helpful Report

Posted 1 year ago

“Ordered multiple things during the sale over 6 weeks ago, very late arrivals way after Christmas, still waiting on the iron gate jacket minimal updates. Used our money to move places and not sent our clothes. Any time I try contact I get nothing”

Helpful Report

Posted 1 year ago

“Still waiting for Christmas gifts for my sons. I ordered on 12/5. I Get occasional updates to say order will be posted soon, still nothing arrives.first they blamed supply chain and now just got an email to say they are moving to a bigger facility to help with orders. Haha. I can understand logistical issues and supply issues both. However- I know when I’m being scammed.other providers who failed to delivered offered my money back, and large discounts for future purchases- some such as Ugg preemptively refunded me when they didn’t get my order by Christmas. Do not engage with this brand. I will ask credit card to step in to sort this matter.”

Helpful Report

Posted 1 year ago

“my son ordered a tracksuit in December was told 8-10 days for delivery and still not heard nothing from the, various emails and phone calls and still nothing, going to bank on Monday to report as a fraudulent sale. HAVE NEVER EVER KNOWN ANYTHING LIKE IN MY LIFE, SHOCKING SERVICE STAY AWAY FROM THESE THEIVES”

Helpful Report

Posted 1 year ago

“Ordered a hoodie about two weeks ago and from hearing from all you guys it seems like I won’t receive my order… should I wait? Should I go to the bank and get my money back what should I do?!?”

Helpful Report

Posted 1 year ago

“no one at trapstar responds to reports, no one!”

Helpful Report

Posted 1 year ago

“to be honest a 1 star rating is generous. i ordered some wildcard joggers on the 25th of november and still haven’t received them it was only till last week when they got shipped and i got an email about them. i knew they had a delay due to strikes and the holidays but nearly 7 weeks for a single pair of joggers is ridiculous. i buy clothes from them all the time and have placed over 5 orders with them and this is the 3rd time it’s took over 3 weeks for anything to arrive and be notified on their whereabouts. not impressed will probably be my last time ordering from trapstar as i can’t be bothered to order something and wait weeks for it to arrive.”

Helpful Report

Posted 1 year ago

“Ordered 26 November, still waiting for delivery on 01 January. Been given a DPD consignment number apart from they haven’t sent the goods tomDPD. Really poor customer service. Nephew’s Christmas ruined. Thanks Trapstar.”

Helpful Report

Posted 1 year ago

“the delivary date is from 3-10 working days its been over a month, I bought a coat on the 25th of november and still hasnt came their pathetic excuse of a customer service just says the same thing and they avoid the actual question you are asking by just saying sorry”

Helpful Report

Posted 1 year ago

“absolute same as the rest. my son ordered a tracksuit with his own money end nov and still waiting for it. i sent a top back recorded delivery for a refund. i’ve tried emailing them, online chat and phoning but get no response. Poor customer service.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER ONLINE WITH THIS COMPANY. Placed an order in November for my sons Christmas present with dispatch confirmed for 9th December. 23rd December today and no dispatch. Took 11 days to answer an email, do not return messages and online chat via their Web site is inactive. Thanks for destroying my sons Christmas.”

Helpful Report

Posted 1 year ago

“Worst company I have ever dealt with, no customer service, only automated replies to emails, ordered/paid 02/12/2022 still have no clue what is happening. Never again”

Helpful Report

Posted 1 year ago

“Excellent customer services”

Helpful Report

Posted 1 year ago

“Placed my order. Updated that delivery would be delayed by more than a month, so now trying to get a refund. Only an automated reply to my first email, then silence. No responses to other chasing emails, no one answers the phone, no one responds to online chat requests. I suspect I will have to go through my bank to get my money back from these fraudsters. How they are allowed to continue trading I have no idea.”

Helpful Report

Posted 1 year ago

“ordered on 29-11-22 no confirmation no replies to emails phone cuts off . Do not use this company !”

Helpful Report

Posted 1 year ago

“If I could give minus stars I would .. ordered over £600 worth of clothes 20/11 /22 said it would be here in 7-10 days I have sent over 10 emails no reply just a automated reply to say send back all your details no one has got back to me it’s been 3 weeks since I emailed .. called the phone number it keeps you on hold for 16 minutes then cuts you off .. I received 1 item today which has no labels on it and looks like it has been worn looks washed out .. so disappointed I’ve order all this for my son for Christmas first time ordering from them online ... absolute scam do not order from them .. I’ll be cancelling the rest of my order and claiming the money back through my bank ... you can not get through to them”

Helpful Report

Posted 1 year ago

“Ordered last week of November - Cyber Monday. No confirmation, no answers.. customer service is non existent. Sitting waiting at the computer for them to enter in chat, no phone reply and no email! Wow.”

Helpful Report

Posted 1 year ago

“Ordered tracksuit on 25th November, still not arrived. They don’t answer the phone, reply to emails and the online chat is a joke. I’m now going through my credit card company to try and get a refund. Avoid”

Helpful Report

Posted 2 years ago

Trapstar London is rated 1.4 based on 112 reviews