Trapstar London Reviews

Name: Trapstar London
Rating: 1.39

1.4 Rating 117 Reviews

10 %

of reviewers recommend Trapstar London

Company Reviews

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Metrics

1.4

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Trapstar London 1 star review on 8th December 2023

Anonymous

Trapstar London 1 star review on 22nd February 2022

Louis Oats

Trapstar London 1 star review on 18th February 2022

MarkyMark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting a month for my order and the delivery driver has failed to deliver twice even tho I’ve been at the door both times”

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Posted 3 years ago

“Never had any issues with the company! Items have always come on time and I have used these a good 5-6 times”

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Posted 3 years ago

“Do not use this company!!! I ordered some jumpers a few months ago, chased after 4 weeks to be told they do not have the stock - still waiting for £148 refund. No answer to e-mails - no answer to phone calls and messages left. They are not to be trusted. Will try to get a CCJ against them to get my money back - DO NOT USE THEM!!!!!”

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Posted 3 years ago

“First time I have placed an order. Very happy with item and fast delivery. Have just read alot of negative comments but I have had no issues so will order from again.”

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Posted 3 years ago

“Spent 200 pounds on a jacket that they didn't have. They failed to let me know and simply didn't send it. In an attempt to chase the jacket or money. all phone calls and emails were ignored and am still waiting for my 200 pounds back”

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Posted 3 years ago

“Worst company I have ever known still waiting on a order from 17 11 20 telephoned 3 times no help what do ever missed my son’s birthday doubt I’ll get for Christmas don’t know what else to do”

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Posted 4 years ago

“I’m sure the t-shirt I ordered would’ve been great quality, had it even been delivered. Whoever handles orders and complains at trapstar really need a renewal course for their communication. Absolutely awful communication, not informing me that my order had been sent back to the warehouse for no reason at all, and then was bought by someone else so now the t-shirt I ordered is completely out of stock. No email or text to let me know about the unfortunate incident that occurred as a result of Trapstar employees! If it wasn’t for me then emailing and the multiple phone calls to them I would not even be aware that I wasn’t going to receive my order.”

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Posted 4 years ago

“This is the most mickey mouse outfit ever. I placed an order, was sent the wrong size, given a credit note, placed another order in different colour which said in stock on the website, but turned out NOT to be in stock. It's as if they only have one of every item in just one size then when that's sold you've had it - if they have ANY stock at all. One thing for them is they refunded me, and all my emails were answered. They also rang me a couple of times so I can't fault their customer service. They just need to GET SOME STOCK”

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Posted 4 years ago

“Would give zero stars if I could, never dealt wiv a company as bad as these sent me wrong items and no bottoms, no item is out of stock”

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Posted 4 years ago

“Terrible. Phones not answered and no response to emails. Despite repeated efforts I remain £65 out of pocket with a disappointed son who hasn't received his Christmas presents”

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Posted 5 years ago

“Ordered at the beginning of January still not received item. The customer service is non existent. There are 2 numbers on the site to call, both mobiles, one is not connected the other is never answered or has an engaged tone. I have sent a message through their own websites contact page and again received no response. My son spent his own Christmas money on clothing from here and being only 12 years old he is disappointed it hasn't turned up with no guarantee of whether it will ever come or of he will be refunded. Even if it comes, I now feel it would be bad advertising for this company with no morals whatsoever if he wears it and his friends order the same. Never again will I order from this company. Disgraceful.”

Helpful Report

Posted 5 years ago

“Do not buy from these people it is a con , I ordered £156 of clothing from them on 1/1/2020 and received nothing , I’ve emailed with no response, they never answer their phones , they should be closed down . I wish I had read the reviews before I purchased !!!!”

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Posted 5 years ago

“Do not buy from this company. They will take your money and not send item or refund!”

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Posted 5 years ago

“NEVER USE THUS COMPANY THEY TAKE YOUR MINEY AND CANCEL YOUR ORDER THEN DONT RETURN YOUR MONEY MY SON HAS NO CHRISTMAS PRESENT BECUSE IF THIS THIEVING COMPANY”

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Posted 5 years ago

“would give 0 stars if could, took my money and nothing since!! now i dont have a present for my partner for Christmas!! cant get hold of anyone just goes to voicemail. disgusting”

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Posted 5 years ago

“Shocking company that take your money, don't deliver the goods, never get back to you via email and don't answer the phone. Advice stay clear of this dodgy company. Only 1 review is questionable!!!”

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Posted 6 years ago

“Very easy”

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Posted 7 years ago

Trapstar London is rated 1.4 based on 117 reviews