Trapstar London Reviews

Name: Trapstar London
Rating: 1.39

1.4 Rating 117 Reviews

10 %

of reviewers recommend Trapstar London

Company Reviews

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Metrics

1.4

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Trapstar London 1 star review on 8th December 2023

Anonymous

Trapstar London 1 star review on 22nd February 2022

Louis Oats

Trapstar London 1 star review on 18th February 2022

MarkyMark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered on 29-11-22 no confirmation no replies to emails phone cuts off . Do not use this company !”

Helpful Report

Posted 2 years ago

“If I could give minus stars I would .. ordered over £600 worth of clothes 20/11 /22 said it would be here in 7-10 days I have sent over 10 emails no reply just a automated reply to say send back all your details no one has got back to me it’s been 3 weeks since I emailed .. called the phone number it keeps you on hold for 16 minutes then cuts you off .. I received 1 item today which has no labels on it and looks like it has been worn looks washed out .. so disappointed I’ve order all this for my son for Christmas first time ordering from them online ... absolute scam do not order from them .. I’ll be cancelling the rest of my order and claiming the money back through my bank ... you can not get through to them”

Helpful Report

Posted 2 years ago

“Ordered last week of November - Cyber Monday. No confirmation, no answers.. customer service is non existent. Sitting waiting at the computer for them to enter in chat, no phone reply and no email! Wow.”

Helpful Report

Posted 2 years ago

“Ordered tracksuit on 25th November, still not arrived. They don’t answer the phone, reply to emails and the online chat is a joke. I’m now going through my credit card company to try and get a refund. Avoid”

Helpful Report

Posted 2 years ago

“I ordered in early October. I then received an email to say the item was out of stock offering me a different tracksuit,refund or credit note. I responded asking for a refund. I'm now emailing daily with no response and £175 down. I have never experienced such poor customer service”

Helpful Report

Posted 2 years ago

“Still waiting for a refund from an order placed in August, now 4 items have gone missing and no-one contacts me back. Do not use terrible customer service,all fine until you need assistance.”

Helpful Report

Posted 2 years ago

“Such a shame- been supporting Trapstar from 2008 when they were not really known! They know all the family but seem to be only keen to satisfy the influencers & such ! W12 from day dot ! Recommend getting audit & stock control so you not advertising goods you know you don’t have - 🙄 Never again !! Maybe look at Yelir for how to do customer service!”

Helpful Report

Posted 2 years ago

“Do not shop with this online company. Shoptrapstar is a scam. I thought I was ordering my son's birthday gift and now I have wasted money I can't afford to waste.”

Helpful Report

Posted 2 years ago

“Absolutely fantastic customer service I had not read the delivery schedule correctly and my original order was on a pre-order my fault !!! Aziza went above and beyond to find me a suitable replacement to avoid a delay as had ordered as a birthday gift. she was brilliant and kept me informed at all times, Would most definitely order from them again”

Helpful Report

Posted 2 years ago

“Ordered a jacket on pre order. Was worried when I checked this site after I had paid, obviously a bit of a wait with the pre orders, but they did advise accurate time scale in email when I queried how long the pre order would take to despatch, but have been totally happy with the service, email updates sent along the way and they always answered my emails, puffer jacket arrived today, the day after the despatch email. Delivered by dpd, excellent quality and a happy teenage boy in the house! Thank you!”

Helpful Report

Posted 2 years ago

“I ordered a body warmer and it was supposedly delivered to my neighbours next door but there was no picture of the parcel just their empty driveway and i went there and funny enough they didn’t have it so I contacted trapstar and they refused to refund or send a replacement. £150 down the drain, scammers”

Helpful Report

Posted 2 years ago

“Have been waiting for a parcel for 2 months have had no updates from them unless I send them atleast 2 emails a day. They say they’re attempting to deliver the parcel and that it gets sent of but when it gets to DPD it gets held at the depo and sent back to them any help with this.”

Helpful Report

Posted 2 years ago

“Ordered a hoodie for my sons 15th birthday after he wouldn’t shut up about one! £55 paid, took 5 days to get dispatched email and when it arrived I was shocked to find boohoo man £6 quality hoodie that had dirty marks all over it, the front and sleeves and looked like it had been worn for a week before someone returned it. Customer service takes days to respond, asking for pics but don’t reply when they get them! Poor service and very poor quality item of clothing, certainly not worth the money”

Helpful Report

Posted 2 years ago

“Did not receive order”

Helpful Report

Posted 2 years ago

“Be careful! It's a Scam!!!”

Helpful Report

Posted 2 years ago

“Just like all of these reviews, I did not receive my order, sent multiple emails and have not heard any response. Only response they said was one month after I placed my order, that my order was out of stock, they said they would give me a refund in 5-10 day, but I have not received it. I have now lost 600$, been sending emails and cannot get a hold of customer service phone line. Very upset they do not care about their customers and are taking our money.”

Helpful Report

Posted 3 years ago

“ordered an items for my son for Christmas on 26/11, to date still not arrived! not answering emails and the phone just goes to answerphone and messages left are never answered!”

Helpful Report

Posted 3 years ago

“Ordered 28th December and have been emailing and calling them about when i will be receiving my goods and have no contact returned from them.I recommend going no where near this company”

Helpful Report

Posted 3 years ago

“I ordered a sweatshirt on the 27of December. It is now 9th of January no reply from email I will be contacting my credit card company also consumer services”

Helpful Report

Posted 3 years ago

“DO NOT ORDER OFF THIS SIGHT !!! Ordered a £170 tracksuit 26th November and still waiting and it’s the 5th January and nobody responding to messages or emails”

Helpful Report

Posted 3 years ago

Trapstar London is rated 1.4 based on 117 reviews