Trapstar London Reviews

“ On December 26, 2024, I placed an order with Trapstar London but did not receive the confirmation email mentioned in their FAQs, which state: “An order confirmation email will be sent a few minutes after your purchase.” Concerned about this, I reached out to their support team via email on the same day. Unfortunately, I have yet to receive any response or acknowledgment from them, and as of January 3, 2024, there has been no update on my order or confirmation email. Thankfully, I used PayPal for the transaction, which allows me to request a refund easily. A word of caution: AVOID PAYING BY CARD on their site—stick to payment methods like PayPal that offer straightforward refund options. Absolutely, horrible service by TrapStar! ”

“ Absolute joke no customer service if something goes wrong order just hasn’t turned up and no way of finding where it is cause their website doesn’t work after you’ve paid Their live chat doesn’t work either ”

“ Awful service, overhyped brand that everyone wears cuz their fav “rapper” wears it lmao still no update on my order and it’s been over 2 weeks lol I’ve fully been scammed by a legit website bunch of punks playing god behind a clothing brand raking in all the cash they can get bunch of fools ”

“ No stars should be given- customer service does not exist- paid for an item over 3 weeks ago - still waiting for it - have emailed numerous times to see what is going on absolutely no response - disgusting! Will never order from here again!!! ”

“ no communication- no email confirmation of order, paid for item, sent 3 emails, numerous online chats and not one response!!!- DODGEY DO NOT ORDER!!!!!!! FRAUDULENT COMPANY AND TRADING STANDARDS NOTIFIED! do not let you kids buy from this place absolutely shocking and disgusting service - if I could give zero stars I would- also looking at other reviews clearly quality diabolical aswell ”

“ When you call the telephone number for both the Birmingham and London branch it says they are not in service. ”

“ Ordered 03/02/23 still heard nothing...emailed twice but no response... absolutely shocking customer service is non existent. Worst company ever ”

“ My order never arrived! emailed and called Trapstar for an explanation/refund and no answer...at all. Shocking customerr service. DO NOT USE! ”

“ I ordered a tracksuit for my teenage son, who used his Christmas money to pay for this item. The item has not been delivered, there has been no update, and you can not get hold of anyone by phone or email. Disgusting behaviour and no service. Will never order from this company again ”

“ Please avoid!!! Disaster. No items delivered, customer service doesnt work at all. No FB, no Instagram, no Phones. Completely fu....my sons Christmas ”