Travel Direct UK ltd Reviews

Name: Travel Direct UK ltd
Rating: 4.92

4.9 Rating 1,947 Reviews

99 %

of reviewers recommend Travel Direct UK ltd

Company Reviews

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Metrics

4.9

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01312722775

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Travel Direct UK ltd 5 star review on 20th April 2024

Sam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend Travel Direct. They responded to all my queries in a timely and professional manner and the turnaround was as they promised. Excellent service.”

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Posted 6 years ago

“Service appeared fast and efficient.”

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Posted 6 years ago

“Quick & efficient would definitely use Travel Direct again. They saved us an awful lot of time & hassle getting our Chinese visa. Many thanks for the great service.”

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Posted 6 years ago

“Our Visa application process was handled well by Travel Direct. Queries were easily dealt with over the phone and our visas arrived very quickly.”

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Posted 6 years ago

“Whilst the whole process of our application for a Chinese visa seemed very complicated Travel Directs instructions were very clear and precise. Our application was accepted and our passports returned complete with visa earlier than expected.”

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Posted 6 years ago

“I shall definitely return to Travel-Direct for my future China visa requirements. Great service and very efficient!”

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Posted 6 years ago

“Very helpful and friendly both via email and in person, would highly recommend!”

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Posted 6 years ago

“My wife and I had to visit China at very short notice, due to her mother's terminal illness. We had just enough time to get the visas on a 'three-day' fast turnaround before flying to China. TD delayed processing our application for one day as the 'letter of invitation' from China had no hand-written signature (a new requirement we were not informed about beforehand). Since our flights were already booked, we had no choice but to pay extra for a 'two-day' processing. Added to the extortionate fees charged by the Chinese government for visa processing, this added to our expenses at a time of family grief!”

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Posted 6 years ago

Dear Customer, Thank you for your comment. Unfortunately, the invitation document you provided for the visa application had no inviter's signature, which is a mandatory requirement by the Chinese embassy. It clearly says on our website that the invitation has to be signed, here is the excerpt from Step 2 of our visa application step-by-step instructions; it is highlighted and is right in the middle of the page: “...a letter of invitation from your host in China (this should be a SIGNED letter from a resident in China)…” I am afraid your visa application documnets could not be submitted to the embassy on the day we received them as they were not in line with the stated mandatory requirements. Once we had the signed document from you, we lodged your applications immediately and had the visas issued in time for your flight. Regarding the prices of the visas, you rightly comment that the official Chinese visa fees are extortionate. Our processing fees make up only a small fraction of the visa fees, with the bulk of the payment going to the Chinese government. Kind regards, The Manager

Posted 6 years ago

“polite and good e-mail response”

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Posted 6 years ago

“We are very happy with the treatment we have received. We will recommend it to all our friends!”

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Posted 6 years ago

“I've just got back from China. These guys are nothing short of amazing. It said 5 working days to process the visa, it came in 3. 10/10”

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Posted 6 years ago

“Brilliant. Clear list of what was needed, posted the documents off, 5 workig days later visa had been issued. Also cheaper than other providers I saw. Thank you for being so prompt.”

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Posted 6 years ago

“They are very professional and very efficient... I recommend travel direct... Thank you very much for my trip in China?”

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Posted 6 years ago

“They are very professional and very efficient... I recommend travel direct... Thank you very much for my trip in China?”

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Posted 6 years ago

“Thank you very much travel direct very quick very efficient!”

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Posted 6 years ago

“Absolute no issues- clear and transparent instructions and all sorted in the specified time frame. This is the 2nd time I’m using Travel-Direct for Chinese visas and highly recommend them”

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Posted 6 years ago

“Very good and fast service. As you do I checked a few places online for visa processing and not only was Travel-Direct the cheapest (bar going direct, but I would have lost a day at work doing so) they replied very fast to an email I sent them. I believe less than an hour! I cant recall exactly but was very fast. I then send application as required and got my passport back so fast I couldnt believe it. Really easy and fast service and would definitely recommend. Thanks alot :)”

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Posted 6 years ago

“Excellent process - crystal clear guide on what to do with step by step instructions and my visa delivered back to me exactly as per the website. FIrst rate service”

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Posted 6 years ago

“We were very happy with the fast, efficient service provided by Travel Direct in order to obtain out Chinese visas and we would have no hesitation in using them again.”

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Posted 6 years ago

“Quick and easy service with excellent customer contact - we had omitted spending some documents but they contacted us immediately, we were also able to email the completed forms to have them checked prior to posting. We received an email once our passports and visas had been posted back to us, took all the stress out of the process. Highly recommend using this service”

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Posted 6 years ago

Travel Direct UK ltd is rated 4.9 based on 1,947 reviews