“I was transferred from Skyscanner to Travel Junction and the online booking process seemed quite straightforward.
I was a little disappointed when, having completed the booking, I was telephone a few days later to say that the price that was advertised was not available. As a result, I had to pay more than the advertised price. Whilst the man on the telephone was friendly and helpful, I did feel a bit disappointed that a price would be shown, which could not later be honoured. I booked with Travel Junction because the price appeared lower, but I might as well have booked with the airline direct.
Following the booking, I was sent several requests to complete this satisfaction survey. That is not out of the ordinary, but I was then called by Travel Junction in the middle of my working day and asked to check my inbox for the email whilst the agent was on the phone, which I found a little excessive.
All the people with whom I dealt were polite and friendly, but perhaps the company could review its pricing offers and its feedback gathering policies.”
“I am really disappointed because when I booked my ticket online it was half the price than what I got later! The travel agency tries to give the best deal but I think it is unfair and false information to the customers online price like 140$ and the final price is around 300$!!!!”
“I booked flights for a business trip, my colleague booked same flights a day later than me on your same site as he is travelling with me. He paid £786 and I paid £866 There is a lot of difference in the price. I am not happy that your prices change like this.”
“I was very frustrated when I booked my flight for my fiancé and the flight home was unavailable so really it should not be allowed to book it and it turned out that she would have to stay 4 extra days but we're okay with that but if it wouldn't have worked for us, it would have been a huge frustration. And I would have been very upset.”
“Agents are helpful in travel junction for various questions all along booking process. However, please beware of T&C as prices and availability are displayed differently than reality sometimes and once you book it, they are non refundable.”
