travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.82

4.8 Rating 517 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Questions

Metrics

4.8

Based on 517 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sophie who we contacted for the itinerary was excellent. She got back to us quickly with answers to our questions. The team we had to go to for flights were not as good, they didn’t read read my emails.”

Helpful Report

Posted 5 years ago

Hi Chris Thank you for your review. It is great to hear that Sophie, our local partner in Georgia, provided you with a fantastic itinerary and I hope you are excited about your trip. I know that Lorena from our flights team has been in contact regarding your flight booking and this has now been resolved. I hope you enjoy your trip! Please feel free to leave us feedback when you return. Best wishes the TravelLocal team

Posted 5 years ago

“The combination of fast response and local knowlege made tailoring our holiday a breeze. Well done Laura in Argentina and the Bristol staff.”

Helpful Report

Posted 5 years ago

Hi Bob Thank you for your review. We appreciate you taking the time to let us know about your experience! It is fantastic to hear that Laura and our team in Bristol were able to make organising your holiday to Argentina easy. We know that a tailormade holiday often requires a lot of time to organise so it is great that the responses you received were prompt and knowledgeable. We hope you enjoy your trip; it really is a wonderful destination. Please let us know how it went when you return via our website. Best wishes the TravelLocal team

Posted 5 years ago

“Very happy with the whole booking process and Ivy was very helpful !”

Helpful Report

Posted 5 years ago

Hi Ragnhild Thank you for your review! Your comments about Ivy's helpful approach and that you were pleased with the booking process are much appreciated. We want to wish you a fantastic time on your trip. You can let us know your feedback when you return using our website. Best wishes the TravelLocal team

Posted 5 years ago

“I could not have been helped any more. From moment l contacted them until l booked the did everything they could to customise and accomodate my trip.”

Helpful Report

Posted 5 years ago

Hi Stephan Thank you for getting in touch and letting us know about your experience with TravelLocal! It is great to hear that you found the booking process seamless and that you received a truly customised trip. We hope you have a fantastic time on your travels! You can let us know how the trip went when you return by using our website. All the best the TravelLocal team

Posted 5 years ago

“So far we have received a fantastic service!”

Helpful Report

Posted 5 years ago

Hi! Thank you for taking the time to leave a review. We are thrilled to hear that you received fantastic service. We hope you enjoy your trip. Feel free to get in touch through our website when you are back to let us know your feedback. Best wishes the TravelLocal team

Posted 5 years ago

“Booking our tailor-made safari holiday was made so easy by Travel Local and their efficient expert in South Africa. With prompt service they created an great itinerary from our vague plans and updated it with any changes made by us.”

Helpful Report

Posted 5 years ago

Hi Philippa Thank you for taking the time to leave us a review! We are pleased that you received great service from our expert in South Africa and that they were able to create an exciting itinerary for you. We love to hear that they make suggestions based on their local knowledge to turn an idea into a holiday! We hope you have a brilliant time and please do leave us feedback on our website once you are back! All the best the TravelLocal team

Posted 5 years ago

“I was very impressed with the service I received from the 2 Travellocal consultants I dealt with in preparation for our upcoming trip. Replies were prompt and the suggestions offered were excellent.”

Helpful Report

Posted 5 years ago

Hi Tim We appreciate you taking the time to leave us a review about your experience so far! It is fantastic to hear that our local partners were able to make recommendations for your upcoming trip based on their in-depth knowledge and that they communicated with you promptly. We hope you have a great time on your travels. Please feel free to let us know how the trip goes on our website once you return. Best wishes the TravelLocal team

Posted 5 years ago

“Very helpful and knowledgeable about Cape Town and development an itinerary based on our preferences, including a food tour suitable for a gluten free diet.”

Helpful Report

Posted 5 years ago

Hi Joanne Great to hear your feedback. We are thrilled that our local partner in South Africa was able to put together an itinerary that fit with your preferences and catered for a gluten free diet. Their insight really is valuable to get a truly bespoke itinerary! We hope you have a fantastic time. You can let us know how it goes on our website when you are back! Best wishes the TravelLocal team

Posted 5 years ago

“These folks are professionals at their business and I highly recommend them. As a global traveler from 1979 when I was just a puppy, I know the difference between first class and economy. These fine folks are First Class.”

Helpful Report

Posted 5 years ago

Hi Gary Thank you for your complimentary review! We are pleased that you found our service positive and professional. I hope you continue to have a first class experience and that your trip is truly memorable. If you would like to let us know how it goes post-travel, please use our website to update us. All the best the TravelLocal team

Posted 5 years ago

“David was brilliant. He listened carefully to my requirements and he has met them perfectly. He was extremely patient with me until we got the itinerary just right. He answered my messages and questions thoroughly and timely. I would happily recommend my experience with you,”

Helpful Report

Posted 5 years ago

Hi Terry It is lovely to hear that you were impressed by our local partner, David! We always aim to provide a truly tailored experience and it is great that David did this for you. Thank you for your positive comments. We hope you have a fantastic time on your trip and please let us know how it goes when you return using our website. Best wishes the TravelLocal team

Posted 5 years ago

“I would like to say a bit thank to Mohammad, who professionally assisted me since the first enquire, to the follow ups and a warm call explaining all details and having a big patience with all my questions and itinerary changes! I will definitely recommend TravelLocal for my overall experience and the website which is so easy to use and give guests a good prospective of the trip.”

Helpful Report

Posted 5 years ago

Hi Giulia It is wonderful to hear that our local partner, Mohammad, was able to put together an exciting trip for you! We are also pleased that you found the platform easy to use and informative. We wish you a wonderful experience on your travels and please let us know your thoughts when your return by reviewing us on the website. Best wishes the TravelLocal team

Posted 5 years ago

“Inga suggested an excellent itinerary for my holiday in Armenia. She was very quick and helpful in answering queries and making the bookings. Much better value than booking through well known UK companies. Highly recommended.”

Helpful Report

Posted 5 years ago

Hi Chris, I trust you are well! Thank you very much for your kind thoughts and words. We are so pleased to know that organizing your holiday was time-saving and sensible. We wish you a very lovely holiday in Armenia as well, Inga is a star and she will do her best to accommodate you suitably. Let us know how it all went on our website, upon your return home. We are looking forward to reading your trip story! All the best, the TravelLocal team

Posted 5 years ago

“So far very good. Booked a trip to Costa Rica. Very helpful contact, Mariana, in Costa Rica. Easy process and all questions answered promptly. Accommodation all looks lovely and at a decent price too. Friendly reception at UK office when I rang to pay. Fingers crossed the rest of the trip will be as good!”

Helpful Report

Posted 5 years ago

Hi Vivienne, Thank you for taking the time to leave us such a lovely review! We are delighted to hear about your efficient and enjoyable experience so far. Mariana is doing a great job and we are sure you will have an amazing holiday. Not long to go now! You may tell us all about it, when you come back, on our website. All the best, the TravelLocal team

Posted 5 years ago

“Nga has been extremely helpful incorporating our every request and responding in a speedy manner. Once we have returned from the trip, I will update my comments to incorporate our experience with travellocal.com. Kind regards Shahina”

Helpful Report

Posted 5 years ago

Hi Shahina, Great to hear from you! Thanks very much for taking the time to leave us a review. We take much pride in Nga and her skills and knowledge and we wish you the most beautiful holiday! Please do leave us a feedback when you return home, we are looking forward to reading about your journey! You can do so on our website. All the best, the TravelLocal team.

Posted 5 years ago

“GREAT job! Tania was wonderful, helpful and so gracious in answering all our questions. And the person who helped with my Visa card (I can't remember her name) was also great.”

Helpful Report

Posted 5 years ago

Hi Dennis, Thank you very much for leaving us such a lovely review! We are thrilled to know that you enjoyed the process of planning your trip and that you received the necessary help from us. We look forward to hearing all about your holiday on our website, upon your return home. And here is to many other holidays booked together! All the best, the TravelLocal team.

Posted 5 years ago

“Left it quite late to arrange my trip to Cuba, but TravelLocal has been very helpful in sorting-out an itinerary, making suggestions for where to go, how to get there, and what to see. Leaving the arrangements to them has taken a lot of the pressure off, allowing me just to look forward to my holiday.”

Helpful Report

Posted 5 years ago

Hi Victoria, Thanks very much for your feedback! We love stress-free holiday planning and we are so happy to know that you've had a lovely experience so far. We are looking forward to reading all about your holiday when you come back home. You can leave us a review then on our website. Here is to beautiful memories and great holidays! All the best, the TravelLocal team.

Posted 5 years ago

“Layla was awesome. She was extremely responsive and captured the type of accommodation we were looking for immediately. She couldn't have been more helpful in planning this trip. Really looking forward to making it a reality in March. Thanks Layla!”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you so much for taking the time to write to us! That is brilliant! We think Layla is great as well and we know you will have an amazing time away but we are looking forward to hearing from you how it all went. You can leave us a review, when you come back, on our website. All the best, the TravelLocal team.

Posted 5 years ago

“Very punctional, fast in reply & custom made feedback.”

Helpful Report

Posted 5 years ago

Hi Els, Thank you for your feedback! We love sharing efficiency and joy when planning a holiday. We are very glad to hear that you are pleased so far and we look forward to reading more about your experience in Senegal. Have an amazing time away and tell us how it all went when you come back, on our website. All the best, the TravelLocal team.

Posted 5 years ago

“Mariana has been an absolute gem. We changed our plans few times and nothing was too much trouble. Highly recommend travel local. Planning was smooth and all our needs was met. Thank you N&D”

Helpful Report

Posted 5 years ago

Hi Naghmeh and Daniel, Glad to hear from you! Nothing should be too much trouble when booking a holiday and we want to make sure all your preferences are met. We take much pride in Mariana and her local knowledge and so, we are wishing you the best time away! Should you want to tell us how it all went, you can do so on our website upon your return home. All the best, the TravelLocal team.

Posted 5 years ago

“Very pleased with the help received to tailor make our itinerary to Cuba Joanne was very helpful & patient throughout as we kept changing things”

Helpful Report

Posted 5 years ago

Hi Christine, Thank you very much for taking the time to leave us a review! We are more than happy to know that you enjoyed planning your holiday. We love making the process easy whilst paying attention to the little details. We trust Joanne did an amazing job so far and we are wishing a beautiful holiday. On our website you can leave a feedback when you come back home. We will be looking forwarding to reading it! All the best, the TravelLocal team.

Posted 5 years ago

travellocal.com is rated 4.8 based on 517 reviews