Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,762 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic”

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Posted 1 year ago

“I'm sorry to report that your Customer Service hasn't been able to solve my problem. I've reported my problem THREE times. I can't book from my profile because the foreign address isn't recognized (a UK zip code is required and there is NO way to set a foreign address). I worked with IT so please don't tell me 1) to clear my cache 2) to press "not in the UK button" (there isn't!) 3) not to use special characters (there aren't!). Please see the attached picture. It is a code problem so your IT department must solve it. I only can book outside my profile but this way I cannot see my purchase history. I've been a customer for many years, I'm astonished that this problem cannot be solved. Please reply to me only if you have a SOLUTION.”

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Posted 1 year ago

“The price fluctuations were remarkable. I checked your website Saturday & the price was £149, I checked again Monday morning & the price was £68. I checked again this morning & the price is £128!”

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Posted 1 year ago

“Always great for a few nights away”

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Posted 1 year ago

“HELPFULL, AND INFORMATIVE.”

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Posted 1 year ago

“I have stayed at Travelodge several times and always find the staff to be very friendly and professional. Hence why I never stay at any other accommodation when I’m away from home!”

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Posted 1 year ago

“Clean comfortable good location friendly staff”

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Posted 1 year ago

“Very modern clean rooms nice place only letdown was the buffet breakfast ,I will stay again but I won't have breakfast”

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Posted 1 year ago

“Easy to book, great options, great prices.”

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Posted 1 year ago

“Efficient and well located. No complaints”

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Posted 1 year ago

“Was easy to book online and everything went as thought it would and I'm looking forward to my stay next month”

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Posted 1 year ago

“Nice quick check in and comfortable clean room”

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Posted 1 year ago

“Very friendly and helpful reception staff.”

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Posted 1 year ago

“Waiting for a reply from Customer services. Booking re 1572983054. my original booking was online and the system entered wrong dates. I have been charged a £10 admin fee to amend the dates. I'm looking for a refund of the £10.”

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Posted 1 year ago

“No problem with booking very quick and straightforward”

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Posted 1 year ago

“Always value for money also near to airport”

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Posted 1 year ago

“Stayed with them quite a few times and always found them to be very good and helpful”

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Posted 1 year ago

“Really easy to book, great comfortable rooms”

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Posted 1 year ago

“Booking system is so easy to use, 30 seconds and I had a room booked and paid for.”

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Posted 1 year ago

“Normally good but this time couldn’t book on line, drove to the Travelodge I was trying to book family into. Reception could take the booking, so had to call an 0800 number. Took a while to answer managed to take the booking at last. But ended up paying an agent fee ( not a lot but still extra)”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,762 reviews