Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stay at the Travelodge was very peaceful. Hardly any noice, the staff were very kind and welcoming and the hotel was very clean and tidy. What I liked the most was the comfortable bed, absolutely amazing. Would definitely recommend it to anyone and will use it again in future! Thanks”

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Posted 1 year ago

“Very friendly helpful staff . Room clean and well equipped. Very quiet location”

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Posted 1 year ago

“My experiences have always been great at Travelodge Stockport love it.”

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Posted 1 year ago

“We stayed overnight was a nice hotel bit far from Poole quay where we we’re meeting family room was nice bathroom very spacious bed was comfy”

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Posted 1 year ago

“Booking made easy no fuss”

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Posted 1 year ago

“Website easy to use and book.”

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Posted 1 year ago

“Very good customer service from ASIF who looked after us very politely and kindly.”

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Posted 1 year ago

“Absolutely terrible experience. And Travelodge wants to charge me to call customer service. Shocking service. Ray.irvine@gmail.com 07868 359350”

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Posted 1 year ago

“Easy to deal with”

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Posted 1 year ago

“No hotwater in room 204”

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Posted 1 year ago

“Exactly what I needed, good location, good price”

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Posted 1 year ago

“Good comfy hotel, great value, good location to break up a long journey on the A1.”

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Posted 1 year ago

“East to arrange. Plenty of information of where it is situated.”

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Posted 1 year ago

“Very easy and straightforward booking experience. Good number of options available and all at a very competitive price. Thank you”

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Posted 1 year ago

“I found the site. Difficult to navigate. As a non UK person, I could not call customer service. As a result now, where I thought I had a booking for 30 sept.”

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Posted 1 year ago

“This is review of my booking experience only. I found it difficult to book an ‘accessible’ room and then could not establish that we could have twin beds rather than a large double. I completed my booking without feeling confident that I have booked what we require. When I have, previously, booked a room at the Chippenham Travelodge the process has been much clearer. Disappointing.”

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Posted 1 year ago

“Fantastic”

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Posted 1 year ago

“I'm sorry to report that your Customer Service hasn't been able to solve my problem. I've reported my problem THREE times. I can't book from my profile because the foreign address isn't recognized (a UK zip code is required and there is NO way to set a foreign address). I worked with IT so please don't tell me 1) to clear my cache 2) to press "not in the UK button" (there isn't!) 3) not to use special characters (there aren't!). Please see the attached picture. It is a code problem so your IT department must solve it. I only can book outside my profile but this way I cannot see my purchase history. I've been a customer for many years, I'm astonished that this problem cannot be solved. Please reply to me only if you have a SOLUTION.”

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Posted 1 year ago

“The price fluctuations were remarkable. I checked your website Saturday & the price was £149, I checked again Monday morning & the price was £68. I checked again this morning & the price is £128!”

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Posted 1 year ago

“Always great for a few nights away”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews