Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking very easy to follow on line and book days required. Confirmation sent instantly.”

Helpful Report

Posted 1 year ago

“We travelled to Cheshire Oaks as our dog had to undergo emergency spinal surgery at a nearby Veterinary Hospital. Having initially booked two nights, we had to extend by a further two and then again by a further one. The Travelodge staff went out of their way to help and managed to keep us in the same room throughout our stay. Without exception, they were happy, helpful, efficient and always took time to enquire about the health of our pup.....who is now at home recovering. The staff there made a potentially difficult stay pleasant and we'd like to extend our thanks to all of them!!”

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Posted 1 year ago

“Easy to book, professional staff at hotels, and value for money overall!”

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Posted 1 year ago

“Fast and good”

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Posted 1 year ago

“I found the room options difficult to find Ended up with a basic twin room Discount voucher would not apply Had to use PayPal as payment method not available Overall a very poorly designed app”

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Posted 1 year ago

“Only problem with booking was that information kept disappearing and dates had to be readded”

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Posted 1 year ago

“Had difficulty trying to pay NOT using Pay Pal or Apple Pay just a straightforward card payment. All my booking details had been added onto the second try of trying to paymeaning, I could have ended up paying double. Otherwise fine.”

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Posted 1 year ago

“Booked on line after looking at other places, reasonably priced for an over night stay, rang up later to and spoke to someone regarding a request she was very helpful and polite. 😃”

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Posted 1 year ago

“Very easy to book and excellent information regarding the parking nearby”

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Posted 1 year ago

“Very easy booking system”

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Posted 1 year ago

“Very good location ,good and clean environment”

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Posted 1 year ago

“We were let down horribly by Booking.com. Will possibly have to get the police involved, but Travel Lodge came to the rescue. Booked last minute. Had family rooms, as friend has recently had surgery and needed her own bed. They were perfect. And the view!! Awesome.”

Travelodge UK 5 star review on 31st July 2023

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Posted 1 year ago

“Booking was easy. Haven’t stayed there yet.”

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Posted 1 year ago

“Easy booking in most affordable and comfortable hotel”

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Posted 1 year ago

“Easy to book. Clean and friendly, sometimes rooms feel a little tired, but great for a budget stay.”

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Posted 1 year ago

“Site is straightforward to use. It might be useful if you had the option of other Travelodges within x miles of the original. Rooms are always clean and functional.”

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Posted 1 year ago

“Great stay wonderful staff friendly helpful room was perfect for price great value kettle tv Heater nice bed cozy quite excellent seating if want to go outside fast foods & shops 1 min away all 24 hour ... definitely will stay again”

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Posted 1 year ago

“Quick & easy”

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Posted 1 year ago

“Complete and utter rubbish ,I live in Scotland and you don't even recognise my postcode”

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Posted 1 year ago

“The WiFi didn't work, the TV didn't work and it wasn't 32". The bed was uncomfortable and the shower had no power in it. The shower curtain had orange stains going around it. The only thing that worked was the Lavazza machine.. I won't be staying again.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews