Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reservation was simple, and confirmation was quick. Also payment was easy and fast.”

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Posted 1 year ago

“Very easy to book”

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Posted 1 year ago

“I have been trying for 3 days to get a confirmation email from Travelodge for my booking (1569499936) on 16 th August at Chieveley. Online it refuses to confirm any bookings at all and any other way of communicating with Travelodge hits a brick wall. Even telephoning the hotel is no help. Please please send me an email confirmation I can print.”

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Posted 1 year ago

“I was informed by the reception that the room don’t get cleaned for 7 days. So what if the dustbin are full and what if the sheets are to be replaced. . Unfortunately I will Not be booking going forward with travel lodge .”

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Posted 1 year ago

“Easy to use site.”

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Posted 1 year ago

“Staff is always very friendly and helpful. We stay there whenever we go to London.”

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Posted 1 year ago

“Quick and easy to make a booking for your requirements.”

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Posted 1 year ago

“Easy to find hotels near your chosen destination”

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Posted 1 year ago

“Easy booking process”

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Posted 1 year ago

“Easy to book”

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Posted 1 year ago

“Found site quite easy to access and usually able to contact venue later if necessary .”

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Posted 1 year ago

“Booking used an old date then unable to change without cost”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“I needed to book 2 twin rooms, mine is for me and my son who is 12. If you select 1 adult and 1 child it allocates a family room which cannot be altered and was at a considerably higher cost and a room for up to 5 people was not required. the only way for me to book a twin was for 2 adults which meant that there was no option to request a free breakfast for my son so I had to pay for both breakfasts. I tried the online chat they couldn't help (they simply didn't know how the system worked) they said to ring the hotel, so I did this - they can't do anything to do with bookings, they gave me a premium rate number to ring (I wasn't doing this from my mobile and to add there was an additional £2.50 booking fee) I have emailed and have not received a response. So the booking experience was pretty awful”

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Posted 1 year ago

“This is the 2nd time I booked with Travelodge Covent Garden and booking process was very simple, fast and easy. Looking forward to stay in your hotel again.”

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Posted 1 year ago

“Excellent reservation experience”

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Posted 1 year ago

“Simple easy and straightforward booking system”

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Posted 1 year ago

“Easy to find a Travelodge in the area required. Booking was easy as was the payment. Received an invoice almost immediately. Value for money.”

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Posted 1 year ago

“Booking experience was so good. Easy to use website. All my needs (and some I didn't even know I needed) were met. Highly recommend Travelodge.”

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Posted 1 year ago

“Had queries regarding booking & phoned Travelodge Holyhead 3 times & no one available to take call. Phoned Customer Services who were not very helpful or interested in my query. After several attempts and 2 hours I was able to make booking on-line myself. Very disappointed how expensive rooms are at Travelodge & how you do not reward loyal customers!!!!”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews