Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No water in 36 degree heat whilst this can happen no compensation no bottled water and room not cleaned despite being asked twice”

Helpful Report

Posted 1 year ago

“No shampoo blood stain in room”

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Posted 1 year ago

“The beds were very comfy and clean, shower was perfect. The staff were very friendly, knowledgable and helpful. The Barton Marina is just at the rear of the hotel and the canal is ideal for quiet walks. Starbucks offers lots of breakfast goodies. Hotel is central and has easy access to major road networks.”

Helpful Report

Posted 1 year ago

“I havent got refund,although i made a mistake to book this,cancelled within 2 mins ,they were not available on phone to amend dates so had no other option to cancel and didnt refund my money at all”

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Posted 1 year ago

“Relatively easy to book but the we missed parking issues which were not clearly displayed when we booked. We have used Travelodge on many occasions over the yes and we are disappointed in the lack of information. We have now booked a hotel which we do not want to stay in but we are forced to accept it. Very, very disappointed.”

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Posted 1 year ago

“Simple and easy website. Definitely recommend”

Helpful Report

Posted 1 year ago

“We stayed at Toddington on 2 June a person was banging on the window many times during the night he said he wanted to get into the hotel he was removed by police officers After a number of phone calls avery unhelpful manager agreed on a evoucher I got the impression he was not interested My wife was very upset by the situation on leaving your hotel there was strange people hanging around the front door”

Helpful Report

Posted 1 year ago

“The service was really good”

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Posted 1 year ago

“Booking on 28.09.23 for one night. This request is a bit premature on 09.09.23 !”

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Posted 1 year ago

“Handy for the ferry Basic and clean, but starting to cut corners unnecessarily.”

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Posted 1 year ago

“Dreadful. I have been a loyal customer of Travelodge and this evening I made a mistake and booked the wrong Friday. It says on your terms I can change the date and keep the same lodge. I logged in, inputted my details and clicked manage my booking only to find a booking summary- NO POSSIBILITY OF CHANGING ANY DATE. I tried to call - at a very expensive rate and no one answered. I have been trying for over 30 mins. I downloaded the app and still got caught in a cycle Manage booking - details - summary of booking - manage booking - log in - details - summary of booking. WHY SHOULD I EVER USE TRAVELODGE I am so angry.”

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Posted 1 year ago

“Always know what to expect… clean, spacious and well located.”

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Posted 1 year ago

“Very clear and easy to book. I know what I am getting and the price is right.”

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Posted 1 year ago

“I can put up with worn-out and stained carpets, but dirty bathroom is too much. Lovely staff. Helpful Georgia earned you 2 stars. You need to employ cleaners.”

Helpful Report

Posted 1 year ago

“Booked room on website for 3 people in one room - when booked it was showing for 1 person, had to phone the next day to amend. Friends with me checked before I pressed confirm and it was definitely originally for 3 people.”

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Posted 1 year ago

“Friendly ppl”

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Posted 1 year ago

“Absolutely disgusting, filthy place, would not recommend this place to anyone, wouldn’t have thought Travelodge would want to put their name to this place, would never go back”

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Posted 1 year ago

“Have stayed at Seaton Burn and Colwyn Bay in the past few months. Both were really clean and had a great night's sleep. Becareful when booking - we paid for breakfast but cancelled it when we found out it was a breakfast box!! We later found out it's non refundable. Feel ripped off about that, it's not (or wasn't) apparent - it's in the t & c - not impressed with that especially with the COLC.”

Helpful Report

Posted 1 year ago

“Hotel was oky. But they didn’t clean room service every day. Cleaner not changing bed sheets also didn’t hover the carpet. Very poor room clean service.”

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Posted 1 year ago

“You know what you get with a Travelodge usually clean room and a good bed”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews