Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and clean and tidy room. Very helpful staff. A small fridge would be great but I appreciate the cost of doing this may impact the excellent value.”

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Posted 1 year ago

“Very easy to book”

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Posted 1 year ago

“Learnt my lesson the hard way when had to cancel a booking due to a last minute change of circumstances. Absolutely no flexibility or understanding from the helpline and will not use Travelodge again in future. Shame to lose a previously loyal customer.”

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Posted 1 year ago

“Uncomfortable white plastic chair, no bedside table, cheap toilet roll, small tv, staff very friendly and helpful”

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Posted 1 year ago

“I love staying in the Travelodge as it’s so convenient and perfect for myself and my dog. It feels really clean, safe and reasonably priced. I have never been disappointed. Staff are always really friendly especially with my dog .”

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Posted 1 year ago

“Had a problem booking at 1st but got there in the end”

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Posted 1 year ago

“Excellent efficient from start to finish”

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Posted 1 year ago

“the booking was very easy to do”

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Posted 1 year ago

“The lady at the desk on the evening of Wednesday 26th July is what made this a 5 star review. I arrived on the motorbike and she changed the room to be as close to the Motorbike as possible. This made my week. I often use Travelodge but if anyone in management is reading this promote this lady ..fast.”

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Posted 1 year ago

“Worst booking site ever”

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Posted 1 year ago

“Clean, very friendly good choice of breakfast”

Travelodge UK 5 star review on 1st August 2023

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Posted 1 year ago

“Unable to book breakfast, option did not appear when booking room”

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Posted 1 year ago

“Always clean and pleasant easy to book with plenty of lodges to choose from.”

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Posted 1 year ago

“Lovely and clean room staff very pleasant and helpful I would definitely recommend”

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Posted 1 year ago

“Really easy to book and our stay was perfect thankyou”

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Posted 1 year ago

“Easy booking system with good options to suit most people.”

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Posted 1 year ago

“Really frustrating!! Not happy”

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Posted 1 year ago

“The reception staff was pleasant and efficient. Double room not available so had to pay a little extra for a family room. Very spacious and more than adequate for a single night, but probably not for a longer stay with children.”

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Posted 1 year ago

“Booking process was simple and straightforward.”

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Posted 1 year ago

“Easy site to use”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews