Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

Write Your review

Tell us how Travelodge UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Tired and run down hotel, needs to be stripped and refurbished from top to bottom. Also needs to have a makeover outside as needs to be more inviting as well. No staff on duty after a certain time, as we got back after 10.30 and people were at the desk having to call staff for assistance. I took photos of some of the issues. Also reported these issues on part of the slip that the door card came with which has the door number on, this was all put in the key drop off box. I will be following this up by contacting the head office with the images as well, Definitely, not worth the cost charged.”

Helpful Report

Posted 1 year ago

“The booking process was very easy and simple. It didn't take much time at all.”

Helpful Report

Posted 1 year ago

“Would have liked the option cooked breakfast, not offered a breakfast box”

Helpful Report

Posted 1 year ago

“I tried 8 times to book online with my phone. Apple Pay was rejected numerous times and asked me to use another card. I then tried to use my Debit Visa card- but the app wouldn’t even take me to the correct page. This issue needs addressing. I eventually managed to get through using my laptop to book two rooms for this coming Sunday. A tad stressful and it doesn’t endear me to stay there again having been twice this year already.”

Helpful Report

Posted 1 year ago

“Cost of room increased twice in same day before I was able to book including over £2 between checking price and logging in to my account”

Helpful Report

Posted 1 year ago

“quick and easy to use”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“The process of booking is very easy to navigate to find the best deals. Having the app now on the phone is very helpful to book future accommodation. I tried to register for an account to save my details for future booking but this failed 6x times so unable to register for an account.”

Helpful Report

Posted 1 year ago

“When booking two or more rooms the website does not provide a check to enable the enquirer to make all rooms flexible. It automatically allocates to the first room only. This is also the case when indicating that you want to include a dog in the second room and not the first. IF IT CAN BE DONE THEN IT IS NOT CLEAR!!!”

Helpful Report

Posted 1 year ago

“The booking experience was great! Looking forward to next week's stay.”

Helpful Report

Posted 1 year ago

“We always use travellodge for our nights away ,always clean and tidy , you get good service and checkout is 12”

Helpful Report

Posted 1 year ago

“I always find it very easy to book my Travelodge room”

Helpful Report

Posted 1 year ago

“Simple and easy to use”

Helpful Report

Posted 1 year ago

“Convenient”

Helpful Report

Posted 1 year ago

“Bath needed a jon slip mat and pillows are too hard”

Helpful Report

Posted 1 year ago

“It was quite easy to book the room but it's quite hard to book the breakfast to go with it.”

Helpful Report

Posted 1 year ago

“Always enjoy our stays at a good Travelodge. Clean and friendly and very helpful.”

Helpful Report

Posted 1 year ago

“Clean and comfortable but some prices of locations have risen by a lot especially in London”

Helpful Report

Posted 1 year ago

“I have used Travelodge many times and find that it is easy to book online and as always your facilities are very good and customer service is excellent. The reason why I haven't given you five stars is because the amount of increase in your hotel prices.”

Helpful Report

Posted 1 year ago

“Easy to book and best value around.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews