Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

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“Great price and easy to book”

Helpful Report

Posted 1 year ago

“You obviously issue these invites without any thought or recognition of circumstances. I didn't actually get to stay in Acton despite booking and paying for it months in advance. I was contacted at 8.20pm Sat25.11.23, whilst on my way to check-in, to be told you had made an error and there was no room for me, without offering any solution other than refunding my money. When I stated that was completely unacceptable I was eventually provided with a room at Park Royal which is a hotel I would never choose to stay at as it was nowhere near where I was visiting, has no restaurant facility and is sandwiched between the A40 dual carriageway, which is both busy and is carrying out significant roadworks throughout the night, and a railway line which runs freight throughout the night. I had to take additional cabs and was completely inconvienced. Other than this survey request I have received no contact, no apology and no compensation of my additional cost and inconvenience. As previously stated this solution was only provided because of my insistence that nothing could be done for me was completely unacceptable. All of this is completely unacceptable. I stay in a Travlodge at least once per month and have already made advance bookings that I am now seriously considering cancelling after being treated like this. I would like both an apology and compensation of the additional cost I incurred as a result of you mistake.”

Helpful Report

Posted 1 year ago

“The travelodge in Devizes is a great place to stay. The location is convenient to park and is great for access to the town. It’s our number one destination when ever we are in the area. A 20 minute drive is worth the wait to stay there. The staff are also very helpful.”

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Posted 1 year ago

“Always a straightforward process”

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Posted 1 year ago

“Does what it says on the tin. Booking engine can be a bit selective in its alternatives.”

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Posted 1 year ago

“Easy to book. Very good site.”

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Posted 1 year ago

“Very easy booking process especially with your list of rates”

Helpful Report

Posted 1 year ago

“Nice and easy to book!”

Helpful Report

Posted 1 year ago

“Booking was easy and clear to navigate”

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Posted 1 year ago

“Bedding not changed and no fresh towels”

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Posted 1 year ago

“Becoming increasingly difficult, if not impossible, to pay for a room using Apple's Safari online route. The only option - not my preferred route - is via my phone App.”

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Posted 1 year ago

“Excellent professional and friendly service while booking.”

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Posted 1 year ago

“Great experence”

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Posted 1 year ago

“The booking system is fine until the point of payment. When I wish to use my credit card and select the card section it consistently takes me to Apple Pay which I do not want to use. Several times this happens and it is very frustrating to say the least. I have to go back and forth trying to bring up the card payment page and I feel it's only luck when it appears. This has occurred the last twice I have booked on line and I just wish it was easier to pay if not using Apple Pay, Google or Paypal but just wanting to use a bank card. If there is something I'm not doing right I'd love to know. It really puts me off using the website to book even though I'm very happy staying at Travelodge. Please could this be sorted out?”

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Posted 1 year ago

“Good stay here”

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Posted 1 year ago

“Very comfortable bed, allways polite and helpful receptionists, good location!”

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Posted 1 year ago

“Booking reasonably straightforward, except had to enter venue and dates too many times.”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“It’s cosy and tidy”

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Posted 1 year ago

“Happy to stay in Bangor where it was great last time however will never stay in Cherwell valley again even if it was free .”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews