Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very friendly robotic receptionist The traffic noise from motorway was nonstop. We hardly got any sleep. Shower was just ok. Not the usual brilliant Hansgrophe brand Most likely will not be staying at this particular travelodge again”

Helpful Report

Posted 1 year ago

“We stayed in the Mkt Harborough and St Alban's Travelodge last Oct, (for a funeral).The rooms were clean, towels and tea/coffee were replenished evyday, and the staff were kind and helpful. Much appreciated. This year, we'll be there for the anniv. We hope to have the same experience or better. Tqvm.🙏🙏🙏”

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Posted 1 year ago

“Easy and quick to use used them Many times”

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Posted 1 year ago

“Very poor customer service”

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Posted 1 year ago

“Excellent customer service really friendly staff and very helpful”

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Posted 1 year ago

“..........”

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Posted 1 year ago

“The staff were very helpful and friendly. However, the air conditioning in my room had a very high pitch whine. I had to turn it off as it could not be fixed. If it had been a hot night this would have made the room very uncomfortable.”

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Posted 1 year ago

“Lighting very poor over desk ,had to buy a desk lamp as reception had no such thing . Also having to pay for car park .”

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Posted 1 year ago

“Very east to book online and a great price dor London”

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Posted 1 year ago

“clean, comfortable and affordable. in today's financial climate, it's the only way I could afford to visit distant friends and family. I can even take my dog which is a big benefit for us, as he loves to visit also. the locations are always convenient and never too far away from where I want to be. "Travelodge fits the bill!"”

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Posted 1 year ago

“Disappointed with level of cleanliness and certain aspects of rooms/bathrooms etc during my stay at your Ramagate seafront hitel”

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Posted 1 year ago

“Good value for money and always friendly staff at Orchard Park Cambridge”

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Posted 1 year ago

“Initially, I tried booking online. The experience I had online was indeed disappointing. Hence, my rating of 2star. While contacting the customer services, I made a booking for 2 rooms. All details were given and payment made. To my shock and disappointment your agent did not forward the reference for this booking. Following day I spoke with Joanne, she was pro active and helpful. I very much appreciate her efforts and help. Further, I made an additional request for 1 more room. The person was who took my call was professional and efficient too.. Mt thanks to him. Your live chat was non functional. You need to investigate and also improve this service.”

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Posted 1 year ago

“The Staff were wonderful and helped my mum at the Cardiff airport Travelodge, after she left her purse on the plane.”

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Posted 1 year ago

“Booked on line-easy process; options clearly explained and site easy to navigate. Response was speedy and efficient with a confirmation text received immediately. Thank you Travel Lodge!”

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Posted 1 year ago

“Had hoped to stay at Newcastle Whitemare Pool but price increased by 50% over 2 days- a rate of inflation Zimbabwe would be upset with! Booked Cobalt BP as best alternative.”

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Posted 1 year ago

“all very quick and simple”

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Posted 1 year ago

“For some reason couldn’t book our hotel on line … spoke to someone .. super easy to book On the phone … thank you”

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Posted 1 year ago

“Simple and straightforward”

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Posted 1 year ago

“always stay here,ten yrs!staff & hotel great”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews