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Travelodge UK Reviews

4.3 Rating 9,762 Reviews
82 %
of reviewers recommend Travelodge UK
4.3
Based on 9,762 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

Write Your review

Travelodge UK 5 star review on 14th November 2024
Xanthi Guedes
Travelodge UK 5 star review on 15th August 2023
Bristowe Bristowe
Travelodge UK 5 star review on 15th August 2023
Bristowe Bristowe
Travelodge UK 5 star review on 15th August 2023
Bristowe Bristowe
Travelodge UK 5 star review on 5th August 2023
Simpson
Travelodge UK 5 star review on 1st August 2023
Matthews
Travelodge UK 5 star review on 31st July 2023
Suzanne Taff;Taff
83
Anonymous
Anonymous  // 01/01/2019
Easy to book, good price, the room was clean and well-ventilated when I arrived. There were spare pillows and I was able to get extra milk/sugar etc from reception when needed.
Helpful Report
Posted 1 year ago
Booking process was easy to navigate. Site is informative and provides choices within a radius that is easy to see.
Helpful Report
Posted 1 year ago
The booking was very easy to do as i am not very good with modern technology but booking accommodation with Travelodge went very smoothly, from beginning to completion.
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Posted 1 year ago
Easy to find, plenty of parking, staff great and cheerful. Rooms are probably due an upgrade, shower over the bath, not great if you cannot step into the bath. Overall we will book again. Ps don't forget your phone charger. No USB
Helpful Report
Posted 1 year ago
I was unable to book a room via the website because despite numerous attempts the payment page wouldn’t appear on my iPhone. I had to download the App instead and book it that way. For some reason I’ve received the confirmation text message 12 times over the last 48 hours
Helpful Report
Posted 1 year ago
Easy to book. A bit expensive for the area, as it's in the middle of knowhere. Have been there before so know what to expect.
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Posted 1 year ago
No hand soap on the last 4 visits
Helpful Report
Posted 1 year ago
Easy to book and navigate website
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Posted 1 year ago
Quick and very easy to book. Thanks
Helpful Report
Posted 1 year ago
Excellent service and value for money.
Helpful Report
Posted 1 year ago
I arrived at the hotel at noon and asked if the room was available to check in. I was severely berated by the desk man for not paying for "early check in" which I wouldnt have done anyway. All I asked was a question and then I asked if I could leave my bag there for 3 hours while I happily went off in search of lunch. On my return at 14:00 I sat in a chair, happy to wait for an hour to check in. The same guy walked past me lots of times and was clearly happy to see me waiting patiently. What annoyed me was the fact that others were checking in at this time
Helpful Report
Posted 1 year ago
Pleasant overnight stay. Car-park very near and cheap overnight. Staff should avoid using pronouns when greeting customers as when =you get it wrong it's very impolite. 'Good evening' is polite to everyone.
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Posted 1 year ago
Easy to find and use.
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Posted 1 year ago
Easy to book but when tried to do on phone page to small print to see easy
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Posted 1 year ago
Not visited yet so will Leave comments after visit
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Posted 1 year ago
Simple process to book a room online, good price if done well in advance.
Helpful Report
Posted 1 year ago
Booked saver rate by mistake. Phoned straight away to see if I could amend to flex and pay the extra but was told that there was no facility for this so will just have to hope all will be ok for trip
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Posted 1 year ago
Thank you for making it so easy to book a room for the wife and me.
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Posted 1 year ago
Very easy to book only took a couple of minutes would use again
Helpful Report
Posted 1 year ago
Shocking ! Stay well away from these hotels ! Dealt with Maria in bookings and she spoke to me like a piece of ..,. ! The hotel invoice was for a wrong hotel and when I phoned to let them know they said they my have encountered this problem before but I would have to pay £50 to be relocated to the hotel I originally wanted ! So basically charging me £50 for travelodge mistake ! I will never ever ever book travel lodge again ! The customer service from Maria was absolutely shocking ! Just pray your invoice has the hotel you booked otherwise travelodge will try to scam £50 -£80 from you ! I cannot come to terms I am been held accountable for travelodge sending me a wrong invoice ! Never ever again will I step into a travelodge ! The quality of her customer care is absolutely shocking. She would not give me her second name and said she did not know the customer service phone number ! What a cowboy outfit never again! I hope customers take heed of this review and pray it doesn't happen to them! I had an awful experience
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Posted 1 year ago
Travelodge UK is rated 4.3 based on 9,762 reviews