Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple booking process. Thank you.”

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Posted 1 year ago

“Took 4 goes”

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Posted 1 year ago

“Easy to follow booking process”

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Posted 1 year ago

“Nice place but very disappointed to have to change rooms late last night. My room on return had a terrible smell of smoke from someone smoking in one of the rooms.”

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Posted 1 year ago

“Very easy to book and straight forward had to ring hotel as I couldn't find the option for twin rooms, but is under accessible rooms. Other than that super easy!”

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Posted 1 year ago

“Such an easy website to use”

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Posted 1 year ago

“Very easy to find a travelodge in the area required, easy to follow instructions to book and pay and to add extras and quick response back with emails to confirm booking exceptional service all round”

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Posted 1 year ago

“Very easy service.”

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Posted 1 year ago

“The booking page was easy to access and fill in, thanks”

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Posted 1 year ago

“Enjoyable and comfy.”

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Posted 1 year ago

“The booking process is quite easy. But we always have problems receiving an invoice with our correct company address.”

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Posted 1 year ago

“Very efficient process and good value”

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Posted 1 year ago

“The atmosphere is fantastic, quiet and neat and the staff are courteous and friendly”

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Posted 1 year ago

“I visit Travelodge at Saltash a couple of times a year Its in a great position to explore both Devon and Cornwall.. I find it very easy to book on line using my mobile phone and it only takes a few minutes I'm looking forward to my holiday at Travelodge Saltash in September...”

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Posted 1 year ago

“Great location”

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Posted 1 year ago

“Very easy and straight forward to use, no issues.”

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Posted 1 year ago

“It was easy to book and the process was straightforward.”

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Posted 1 year ago

“Tried to book online. Got stuck waiting for secure payment. Phoned you and got charged by your premium number very bad as I had no warning. Your staff member couldn't get the payment system to work. Tried the next day to no avail. Had to download your app and book on my phone finally. So very unhappy over the whole experience. It didn't used to be like this when I used you in the past.”

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Posted 1 year ago

“Could not access the payment page. After several hours it finally worked”

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Posted 1 year ago

“I booked one room three nights Got email of One confirmation number But the receptionist told me there are two confirmation numbers So I am charged twice for one booking. I complain to get refund for one of the booking.”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews