Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

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“Always good value”

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Posted 1 year ago

“I've been a frequent Travelodge user for decades - mainly for business travelling. Apart from the odd rare occasion, I've always been pleased. You know what you're getting - the rooms tend to be clean, comfortable and adequate. However, I am bitterly disappointed that Travelodge has very recently sought to ruthlessly capitalise on the trend for extortionate hotel room rates. After having two years of not being able to meet clients due to Covid, it's a bitter blow to my business that doing so is now becoming too costly for my one-man business. But I'm sure Travelodge will have enough customers who are on corporate expense accounts that they won't give two hoots about me.”

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Posted 1 year ago

“I was emailed by Travelodge to review my booking experience. I booked via the website which was clear and I achieved my goal. Using Safari on a Mac the date box on the search page jumps down off screen when you change the month - every time - and you have to scroll down to get it back. Aside this mildly irritating IT flaw there are no issues. The website offers Apple Pay which I use and I see Google Pay is on there now too. This speeds up checkout”

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Posted 1 year ago

“Stress free.”

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Posted 1 year ago

“Easy to use booking system. Achieved everything I required, quickly.”

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Posted 1 year ago

“Good value and great service!”

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Posted 1 year ago

“The accommodation is fine, the manager Lisa is very helpful, but getting to find the entrance of the hotel is a nightmare. It was dark and the postcode does not navigate you to the correct place, I eventually had to stop and ask someone and they said its beside the KFC. so I put that into the sat nav and it worked. Not a pleasant experience - I am an advanced driver and was negotiating the islands off the A1 for 20 mins. I wont be recommending anyone to stay here, which is a real shame just because of getting here.”

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Posted 1 year ago

“Very nice rooms, very comfortable”

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Posted 1 year ago

“Nice comfortable staying and great staff very helpful”

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Posted 1 year ago

“Booking not bad but could be easier”

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Posted 1 year ago

“Ideal location, reasonable price. Perfect for what we need.”

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Posted 1 year ago

“Booking is easy and straightforward, no issues at all”

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Posted 1 year ago

“It was very easy to book the room I needed!”

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Posted 1 year ago

“The staff are very helpful and friendly. The hotel needs modernisation now.”

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Posted 1 year ago

“Very easy to book and helpful staff when I had to contact them”

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Posted 1 year ago

“Pretty straightforward and easy to do”

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Posted 1 year ago

“Foul smell on the landing. The bathroom was not clean. Staff couldn’t understand simple English. I have stayed in this hotel on a number of occasions and I have not had an issue but this stay has been very bad”

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Posted 1 year ago

“Not very welcoming. View over carpark and a window from another room less than 2 metres away with no privacy. Kept awake all night by being right next to busy road . Super room are tiny not worth the extra cost . Staff didn't seem to care”

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Posted 1 year ago

“Excellent service. Staff helpful”

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Posted 1 year ago

“Never a problem booking”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews