Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking.”

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Posted 1 year ago

“Was fairly easy to book”

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Posted 1 year ago

“Easy website to make a booking”

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Posted 1 year ago

“Great website but very slow in the payment screen, 10 to 15 mins to pay. Otherwise all good.”

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Posted 1 year ago

“We booked Travelodge for a business trip. We have a standard, height vehicle, that only just managed to get in the car park. In the hotel informaion it was not mentioned that there was a height restriction on the hotel car park.”

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Posted 1 year ago

“no time for review”

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Posted 1 year ago

“Room was clean and reception area was clean and tidy. Secure street door was also good to know.”

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Posted 1 year ago

“As one expects”

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Posted 1 year ago

“I would have given a 5. But I had a question and when I rang the number was informed of the cost of the call, so I rang off. IF one is offering breakfast and only one person is going to be occupying the room I don't want to be paying £11 for two breakfasts. There is no option to order one which I do not understand? So I didn't order one. Will make sure I have something with me.”

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Posted 1 year ago

“Easy bkg and confirmation”

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Posted 1 year ago

“Code for secure payment could have been easier to find !!!”

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Posted 1 year ago

“It was ok to book online”

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Posted 1 year ago

“I have stayed at Travelodge before and just as I found on this occasion, the online booking was easy to understand and quick. I have given the experience 4 stars as I was disappointed that I was charged a further £17 on top of my rate for phoning immediately to change my booking by 1 day because I had clicked on the wrong day. Unfortunately, it was my mistake but since I tried to resolve the issue immediately I was rather disappointed.”

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Posted 1 year ago

“If you are in the US remember Travelodge is not the same in the UK. I called Travelodge in the US to help book the rooms and found out the UK is not the same parent company. Online booking went pretty smooth. Haven't stayed there yet as our trip is still a week out. Don't know why they want a review now?”

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Posted 1 year ago

“Booking was so easy.”

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Posted 1 year ago

“Easy to book. Much better than trying to book train tickets and buy a railcard , two logins required, download an app, enter a code. God help any person trying to do this when station ticket offices are closed !”

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Posted 1 year ago

“Booking was easy but didn’t allow me to book fewer breakfasts than guests; one of our party doesn’t eat breakfast”

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Posted 1 year ago

“Just booked with Travelodge, quite easy once you found the UK site. My problem was the American site kept showing first, even though I put Travelodge UK in the search panel.”

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Posted 1 year ago

“It took me a long time to complete my booking. Cos when I was in the section where it asks what type of room STANDARD ?..etc It showed the number of persons as 1 room 2 persons . There was no way at that stage of changing the number of persons. I had to keep going back to the beginning”

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Posted 1 year ago

“Very clean comfortable rooms”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews