Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the reception and restaurant/bar staff to be friendly and professional. The check in/outprocdedures were quick and simple. The room was clean, quiet and comfortable and we enjoyed our evening meal, which was great value, especially if booked in advance”

Helpful Report

Posted 1 year ago

“We are always pleased with our stays at Travelodge, friendly staff good priced rooms, it caters for our needs thank you”

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Posted 1 year ago

“I booked a room in Sportcity Manchester and added on the same page and time additional room for my family member, only for her to be sent to another Travelodge on M62 with the Google map directing you to the end of nowhere, it took us 4 hours till 4.30 am after driving back and fort to sport city to be told that the post code only directs one to the back of the hotel. After contacting the customer service on phone, he was convincing me that it’s my fault and that I should accept it like that”

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Posted 1 year ago

“Great excel value.... thanks”

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Posted 1 year ago

“Very easy to book however the option of twin beds was almost impossible to find”

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Posted 1 year ago

“I have stayed at many Travelodge and love the ease of booking and the cleanliness of the rooms not to mention the beautiful beds.”

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Posted 1 year ago

“The process of booking was easy but when it came to paying the system kept telling me that I had inputted my details wrongly, I had not. It would not take a card payment so I had to pay via PayPal, which was not what I wanted.”

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Posted 1 year ago

“Have stayed in travel lodge a few times,no complaints”

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Posted 1 year ago

“The young man at Lancaster was very polite , courteous and could not have helped more”

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Posted 1 year ago

“Unfortunately the place was loud, tight, the rooms are not properly done (no one told us, that they will just empty the bin, exchange the coffee cups (what they didn't) and might change the towels. The lavabo was blocked (which MUST have been noticed), the water tap was dripping.”

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Posted 1 year ago

“It was quick and easy.”

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Posted 1 year ago

“Had problems when using the app to login to my account. Had to use the computer and wensite”

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Posted 1 year ago

“Nightmare, gave up on the end. Your loss I have to say”

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Posted 1 year ago

“Why. Does. It say with breakfast. Then in extras it is set. At £10each”

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Posted 1 year ago

“Excellent place for overnight stay, close to airport, not panicking if there's an holdup on motorway on day you fly, places to eat & drink on hand, staff very helpful & rooms comfy, stayed here a few times would definitely recommend..”

Helpful Report

Posted 1 year ago

“Room 123 ground floor. No one in Reception from 07.10 when electric lead fir CEPAP machine was returned and we needed our breakfast - 6 other boxes in Reception until we left at 8.15 NO breakfast. REFUND x 2 please. Constantly White flashing fire ceiling alarm lit the room up - video taken. Funny but then stopped???? Washing machine spinning twice in the night woken up both times night. Called Travel Lodge booking and given phone direct to Burton hotel. Called at 8.25 ‘sort my no one to take your call goodbye’. Called again at 9 am when receptionist said she was in reception - I said you are invisible then!!!😫😫😫 Very badly let down at this hotel. Await your comments. Regards, Jim Ashmore”

Helpful Report

Posted 1 year ago

“The room was clean and spacious, the staff on the desk were friendly and helpful and the breakfast was fantastic! Well worth the money 😊 we will definitely stay here again next time.”

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Posted 1 year ago

“Booking for one room is easy however multiply is quite confusing. It was not easy to change a booking when you wanted to change a room standard. Otherwise brilliant. I was booking four individual rooms and look much longer than I thought necessary. Also nowhere to put you were the person responsible if paying all.”

Helpful Report

Posted 1 year ago

“The payment process was difficult. I eventually had to use paypal which I normally do not on order to book. I do not know ehy direct payment through a card was always declined.”

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Posted 1 year ago

“Used travel lodge before”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews