Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay quite often at Whitchurch. All but the last visit have been great. Last visit not so good as put in room adjacent to the courtyard which was full of smokers and loud people until 03.30 am. It was v hot in june windows needed to be open but no chance of sleep due to noise and cigarette smoke is very disturbing if you don’t smoke. However, all is forgiven and we’re coming back just not to that room! I want to just say that all other visits to this travel lodge have been great.”

Helpful Report

Posted 1 year ago

“Clean, staff helpful and friendly. Minor point - no hairdryer. Inconvenient - clothes hangers were sited over one of the beds. I would stay there again.”

Helpful Report

Posted 1 year ago

“I booked the accessible room to stay with my 90 year old mother, we did not book in until 9pm to find the accommodation was not suitable, as the shower was over the bath, the room was very tired and poorly maintained, and we only had two bath towels, but had to make the best out of a bad situation”

Helpful Report

Posted 1 year ago

“Very helpful staff thankyou”

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Posted 1 year ago

“East booking system, no hassle, worry free.”

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Posted 1 year ago

“I had an early check in in the basket but when it came to pay for everything it kept denying payment. it was only after multiple attempts that i was then told early check in was no longer available. Also the cost of the hotel had increased by £10 from the previous day when i was comparing hotel prices.”

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Posted 1 year ago

“Top marks for a clean room at Inverness City Centre”

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Posted 1 year ago

“Straightforward booking experience.”

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Posted 1 year ago

“Good stay, no issues.”

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Posted 1 year ago

“Clean and tidy comfy bed”

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Posted 1 year ago

“Booking process is fine except for foreigners - the page requires entering a UK ZIP code which is unhappy.”

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Posted 1 year ago

“Very easy to find hotel and book”

Helpful Report

Posted 1 year ago

“The staff were nice and welcoming but the room was very basic. We stayed on a warm day and because there was no aircon, we had to have the window open and the fan on - a very warm, loud, and uncomfortable nights sleep.”

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Posted 1 year ago

“Perfect and kindly”

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Posted 1 year ago

“Room was dirty. Staff were rude. Was misinformed by reception about opening times for the bar then when questioned this was met with rude response from a male member of staff who seemed more interested in cashing up that deal with guests. Would not recommend this travel lodge to people who live on the streets.”

Helpful Report

Posted 1 year ago

“In July & August 2023 we stayed at Travelodges in Windsor, Kings Cross, York, Leeds and Covent Garden - we opted for breakfast for some of our stays, it was good. Wi-Fi sucks, from the registration process, to logging in and speed very disappointing - had to seek help to resolve login issues in 3 locations - third party service provider is letting the Travelodge side down.”

Helpful Report

Posted 1 year ago

“Easy to use booking package.”

Helpful Report

Posted 1 year ago

“Slightly dismayed that when I tried to book, the payment page would not load. This happened on several attempts. When I finally was able to book the original booking price had gone up £9 which seemed a bit of a liberty. Very poor service.”

Helpful Report

Posted 1 year ago

“Absolutely minging avoid at all costs. Shower curtain dirty at the bottom dust all over the headboard needs a total revamp.”

Helpful Report

Posted 1 year ago

“Just what we expected from Travelodge, clean room, good shower, excellent staff, very welcoming, what's not to be happy about...THANKS”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews