Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Receptionist Tina very helpful with local knowledge, pointed us Ito local attractions and restaurants. Comfortable room and helpful staff, would have been five stars if there was air conditioning.”

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Posted 1 year ago

“I like Gants Hill travelodge stayed before friendly staff and loved the dog!!”

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Posted 1 year ago

“Clean and great location in london”

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Posted 1 year ago

“The staff were friendly and helpful, and the room was up to the normal high standards. The location, being on the edge of town means it's a bit of a walk or a short hop in the car to get into the town centre, but this isn't a big issue.”

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Posted 1 year ago

“Nice and quiet night at Leigh Delamare with clean sheets and comfy bed, also the staff were really friendly and helpful. The negative though was the carpets throughout, they were absolutely awful ....grubby, stained and threadbare. The corridor carpets were just as bad as the room itself which let the whole place down.”

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Posted 1 year ago

“Lately very good customer service, but other times I don't use Travelodge for ages as customer service terrible, so they really need to be consistent and then they will be spot on.”

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Posted 1 year ago

“Booking and using website has been easy to do but I did have one problem with using the site. During my first booking I registered myself and completed the transaction. When I tried to book another room under my login the site rejected my American post code. I tried for over a week to get it to accept my address. Finally, I was able to book the room as a new user and not under my login. Thank you.”

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Posted 1 year ago

“Site is easy to use .”

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Posted 1 year ago

“Easy website to navigate and straightforward to book room and add extras”

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Posted 1 year ago

“Never had a problem”

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Posted 1 year ago

“I used to try another hotel chain as my 1st stop but have switched to Travelodge as they are at the moment a better value hotel, and for me the price is more important as it is just a bed for the night, with that said I have been pleasantly surprised with the quality of Travelodge”

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Posted 1 year ago

“When I got into the site. It was good”

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Posted 1 year ago

“The room was clean ,staff were very friendly Just weed hat we needed for an overnight stay. If I have one complaint, i could not believe there was not bread at breakfast to make toast, just a selection of bagels”

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Posted 1 year ago

“Good, as usual.”

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Posted 1 year ago

“It took me a little while to find my way around the Travelodge website, but once I found what I wanted it was quick to make my booking.”

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Posted 1 year ago

“Simple and easy booking”

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Posted 1 year ago

“The booking system is great , just if you don't know the area it is difficult to decide which hotel you choose. Luckily we can always rely on a travel lodge. There were a few in Portsmouth so I hope I have booked one near to what we want to do.”

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Posted 1 year ago

“Great price clean accommodation and food was lovely - downside was no shampoo or conditioner in room and you pay for wifi after you get the 30 mins free and only 2 devices”

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Posted 1 year ago

“The website needs to be a little more user friendly and also have a way to contact incase you have questions!”

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Posted 1 year ago

“All very good and easy Just myself having problems with internet Thank you”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews