Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Torn Duvet cover.....A lot of noise in hallway after midnight”

Helpful Report

Posted 1 year ago

“Clean, modern rooms and a good shower. Comfy bed, clean and fluffy towels and helpful staff.”

Helpful Report

Posted 1 year ago

“Very easy to book hotel rooms We got the two rooms with twin beds exactly what we wanted We have stayed many times in different places and always.got great service The rooms were always clean and tidy.”

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Posted 1 year ago

“always quick and easy process, look forward to my returning stay!”

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Posted 1 year ago

“Andrea and Emma at Croydon Central, and Andrew and team at London Central King's Cross were really helpful at resolving a query over bag storage. The Centrsl Croydon Hotel was comfortable and quiet with s comfy bed snd good shower”

Helpful Report

Posted 1 year ago

“It would be great if it could be pay on departure or pay now! I found the room options a little confusing as I was trying to book 9 rooms.”

Helpful Report

Posted 1 year ago

“The room was clean, but certain things were not as expected. There were no coffee sachets. The water in the bath plughole drained away but then refilled , and there was a smell/blockage? the cold tap knob fell off! fortunately this was after we had used the bath/shower. We informed the lady on the desk on our departure.”

Helpful Report

Posted 1 year ago

“Straight forward, easy to book, great for an overnight stay. Thank you”

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Posted 1 year ago

“Easy to book and great price.”

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Posted 1 year ago

“Booking was straight forward”

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Posted 1 year ago

“Quick and efficient.”

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Posted 1 year ago

“The hotel charged me for 2days breakfast when none was available I have written to request a refund but have had no response Overall the hotel is very dated in decor, and the breakfast selection is very limited The only positive is that staff were friendly and helpful”

Helpful Report

Posted 1 year ago

“Lovely Travelodge in Govan Glasgow. Friendly staff quiet location good sleep and easy to book online.”

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Posted 1 year ago

“Your booking payment system is dreadful. I hate booking online with you as the payment system often fails to the point that on occasions I’ve actually made two bookings in error and on others, the booking WASN’T completed :/”

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Posted 1 year ago

“Lovely staff good rooms great parking”

Helpful Report

Posted 1 year ago

“Booking online was easy.”

Helpful Report

Posted 1 year ago

“Fine if you can book early enough but expensive if you book last minute. Some hotels need a bit of a touch up and light maintenance. One typical example, "adjustment to the door closers" to stop doors closing with a bang! Communication with H.O. is not easy, almost impossible. If you have a booking then you can ring the hotel and these are the people who really care about you. Not the Head Office!”

Helpful Report

Posted 1 year ago

“It's always easy to book. My lack of 5 stars is that your prices go up as the day comes nearer”

Helpful Report

Posted 1 year ago

“The website didn’t work properly and I ended up booked on the wrong day! Then had to pay to change it! Pants”

Helpful Report

Posted 1 year ago

“No problem.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews