Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arrived yesterday only stopped one night, shower did not work and room and corridor smelled of bad odour, it needs to smell fresh. 😔”

Helpful Report

Posted 1 year ago

“It was very disappointing - grubby, scruffy, in need of some updating. Staff not very helpful. Unfortunately we had a 2nd booking which we could not cancel. I have never downrated accommodation before, but this one was well below par. Not value for money at all.”

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Posted 1 year ago

“Very clean ..just of the motorway for convenience fantastic staff at the Gateway A very big thank you to Mary for her hospitality she made us feel very welcome”

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Posted 1 year ago

“Website worked well easy to book”

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Posted 1 year ago

“Easy and stress free”

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Posted 1 year ago

“Easy booking”

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Posted 1 year ago

“Basic but very clean.”

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Posted 1 year ago

“No customer service on arrival. Layer of dust on furnishings and kettle ect on arrival. Impossible access to close blinds on ceiling windows. No replenishment of towels, t bags coffee milk even though sign was left out night before as instructed. Lack of soap, shower gel advertisement stated.”

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Posted 1 year ago

“I have tried to contact Travel Lodge both directly and I have completed 2 enquiry forms spoke to travelodge who advised me to complete forms. We stayed here on 15th July for 1 night when we booked in we were told we had 4 rooms booked I only required 2 rooms the hotel would not help they gave me a telephone number which I have not ever been able to get through as it says the number does not exist. I am still waiting responses from the 2 enquiry forms. PLEASE CAN SOMEONE CONTACT ME. Tina Welland”

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Posted 1 year ago

“Your website is hopeless. It is clunky & frustrating”

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Posted 1 year ago

“So far so good. Full comments once we've visited this lodge”

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Posted 1 year ago

“I had a very good experience of the Travelodge in central Worcester. Room was comfortable, staff helpful & very importantly, the internet connection was working & adequate.”

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Posted 1 year ago

“We have stayed with Travelodge previously and not had any issues however this time when we arrived we noticed a horrible fleshy looking stain on the wall that my partner had to wipe off, the bed was full of bits and stains from the previous guests, there was mould starting to show through on the ceiling and dust everywhere. As an asthmatic I struggle with dust. The corridor we were in was also very noisy with children running up and down until quite late at night. We raised our issues with the reception staff who assured us that she will get a cleaner to come straight to us in the morning. She also offered us complimentary breakfast but given the state of the room we refused to eat there. She didn't offer us a refund on the rooms as we just wanted to book a different hotel and leave there completely. We went out as we had a day out planned and got back to the room at about 9pm, only to realise they had done nothing about it. The initial woman we spoke to was really helpful however the rest of the staff she handed over our complaint to were hopeless and did nothing. I will never stay with Travelodge again.”

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Posted 1 year ago

“Easy to book, very reasonable, good communication.”

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Posted 1 year ago

“Our room had not be tidied or touched in any way since we left it this morning, really poor.”

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Posted 1 year ago

“Easy to book online Friendly reception Breakfast good Only problem I have found as previously is that no matter how carefully I shower water escapes on to the bathroom floor”

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Posted 1 year ago

“Such a calm environment. I just love this hotel.”

Helpful Report

Posted 1 year ago

“In a hotel chain with sealed windows, faulty air conditioning in 2 of the rooms offered is not an option. Need to sort ac or replace sealed windows”

Helpful Report

Posted 1 year ago

“Excellent staff at Bull Ring T.L. Made stay an enjoyable experience and nothing was too much trouble.”

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Posted 1 year ago

“very clean friendly staff very good breakfast much cheaper than the hotels 1st class stay thankyou”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews