Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s the booking experience I’m reviewing. I could get so far then wasn’t able to pay which was annoying. Did in the end but it took a while. There was a thunderstorm at the time which might have interfered with connections.”

Helpful Report

Posted 1 year ago

“Facilities are very good i.e bed was super comfy - shower was a good size - in general room facilities good - the food was ok I had the malbec wine which was more than palatable - the only downside was one of the worst nights sleep have ever had - even with the windows closed the road noise and emergency services sirens at regular intervals led to a poor nights sleep. I was on the first floor would suggest the lower floor font facing rooms had better double glazing to reduce noise”

Helpful Report

Posted 1 year ago

“Expensive and Widnes needs a refit. They’ve no air Con no usb ports the rooms are pokey and the bathrooms tiny. But you were just cheaper than premier inn. But they have bigger rooms usb ports air Con and better size rooms”

Helpful Report

Posted 1 year ago

“Not happy at having to book online prefer to speak to someone”

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Posted 1 year ago

“Not very good inside the room, not enough shower gel and shampoo conditioner. Water coming out when bathing.”

Helpful Report

Posted 1 year ago

“Th e website seemed to be m I t working properly when I first tried to book so I had to leave it overnight. It did work properly the following morning. Frustrating!”

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Posted 1 year ago

“You have your site set up so two adults can book a double or twin room but one adult, one child have to book a more expensive family room. You should consider how this is fair to single parents who generally have less disposable income than two adults.”

Helpful Report

Posted 1 year ago

“Disappointed. Couldn't lock the door. Couldn't close window as supporting roof, so smell of cigarettes flooded in. Only a single towel in a family room.”

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Posted 1 year ago

“Fairly easy to book. Don't understand why this Travelodge is so much more expensive than others”

Helpful Report

Posted 1 year ago

“Good location with parking. The wait for our evening meal was over an hour and they only had 6 other people eating at the time, and I had to chase this up. The rooms don't have A/C but they are comfortable.”

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Posted 1 year ago

“Website confusing and open to mistakes. Booked for 6th to 7th September then discovered the actual booking was for 16th -17th July! When I tried to amend the booking for the dates I wanted, I was quoted a much higher price. After considerable difficulty I have cancelled the booking but notice £80 has already been taken from my account. I look forward to a prompt refund! Shall not be using your company again.”

Helpful Report

Posted 1 year ago

“Needs updating and a thorough clean”

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Posted 1 year ago

“Room too close to beer garden which was busy during the evening and ladies toilet right above the room. You can hear them walking back and too.”

Helpful Report

Posted 1 year ago

“The wi-fi have to by the phone line is not working but other than ok room clean and nice.”

Helpful Report

Posted 1 year ago

“Prices are very high”

Helpful Report

Posted 1 year ago

“The website doesn’t work well and is a bit disjointed. I want an easy to find price calendar but it doesn’t work well and it makes me want to book via premier Inn who’s site is far easier to navigate .”

Helpful Report

Posted 1 year ago

“Price went up from original price when I came to book. Site rejected one credit card twice for no apparent reason.”

Helpful Report

Posted 1 year ago

“I find your Web booking site a pain and often find that I have to restart the booking as the site has difficulty recognising overseas post codes even when you have entered the correct country.”

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Posted 1 year ago

“Good value for the money, pleasant staff and clean rooms. Some hotels are starting to look tired and worn, in need of refurbishment.”

Helpful Report

Posted 1 year ago

“Easy to book on line and cheep annoyed that i phoned 5 times ɓut was unable to get through”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews