Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rooms were not very clean. But the stuff was friendly and very nice.”

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Posted 1 year ago

“Not clean rubbish showet”

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Posted 1 year ago

“Experience of staying at Travelodge hotels has to date been highly satisfactory. Rooms a bit basic but always very clean and adequate for a one or two night stay.”

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Posted 1 year ago

“Back rooms very dark and no view but excellent location and nicely re furnished now . Friendly helpfull staff . Excellent shop and bakers next door to hotel .”

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Posted 1 year ago

“Straightforward booking process.A good price for accommodation in a great location”

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Posted 1 year ago

“Website is tragic…took me 2 x days to book as it just wasn’t working properly!”

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Posted 1 year ago

“I was rushed into hospital with Cellulitis & was allergic to the penicillin so unable to use my booking. My brother eventually managed to cancel the booking but we are not getting a refund from Travelodge. Passwords etc are private so how are other people supposed to cancel on my behalf? I can understand no refunds on rooms but NO refunds on breakfasts? Travelodge had enough notice that we would not be there for food.”

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Posted 1 year ago

“Parking a problem room basic”

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Posted 1 year ago

“Good value for money and hoping that we will have a great nights sleep at the lodge.”

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Posted 1 year ago

“It isn't very mobile friendly, I had to use a laptop that did not belong to me, it didn't like the fact that my first name only had three letters. Other than that it was quite good!!! Love the pet friendly aspect, it means we can all holiday together and not worry about our furry buddies!!!!!”

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Posted 1 year ago

“Nice comfortable bed staff friendly and helpful I would happily return again”

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Posted 1 year ago

“Impossible to talk to your customer service, no possibility of talking to you on the phone, despite numerous attempts”

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Posted 1 year ago

“Quick, easy, efficient booking system.”

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Posted 1 year ago

“Very efficient dealing with my room request.”

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Posted 1 year ago

“No twin rooms available”

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Posted 1 year ago

“Ok booking. Not always obvious what the next step was”

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Posted 1 year ago

“Great service tidy room”

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Posted 1 year ago

“Mattress cover was dirty as carpet,”

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Posted 1 year ago

“Unable to access e mail had to phone. Cost me £2.50 booking fee which was not my fault. It was your system that was at fault”

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Posted 1 year ago

“Does what it says on the tin!”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews