Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hotel was as expected for Travelodge. However, there was very inconveniently, no "bag drop off" facility. But surprise, surprise our room was ready and we could have early access for another £10.00. What an obvious con. Would definitely NOT stop at this locaragain.”

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Posted 1 year ago

“Have stayed at Travelodge at various places in the UK during our travels. We find it clean and value for money.”

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Posted 1 year ago

“Friendly staff and a good room, where I got a good night's sleep!”

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Posted 1 year ago

“Website would not allow us to make our booking the previous evening. We had to wait until the next day for it to completely take our booking”

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Posted 1 year ago

“Not upto basic standards.”

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Posted 1 year ago

“Booked the wrong day and would not offer a change”

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Posted 1 year ago

“Quite centrally located with plenty of restaurants and bars close by. Room was functional and clean. Food was good. All in all a good experience.”

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Posted 1 year ago

“I raised a complaint in regards to the accessible room on 12/08/23. I was advised by the reception on checkout that 50% e-voucher would be requested due to issues with our room within the next two weeks. So far there has been no contact and I was told that if nobody has emailed me call the hotel which has been impossible to reach. The following issues at the room were the following. 1. We booked a double accessible room, I have a spine injury. On arrival the bed looked fine and put together, however, when we went to bed they were not locked together, so if one of us moved you would fall in the gap and be wedged in the mattresses as they are single beds put together. When I raised the issue at check also explaining I have a spinal injury the receptionist told us we were expected to put the beds together. I have previously stayed at the same Travelodge and this was not the case. How can Travelodge expect disabled customers to fix the beds together. It was not a good night's sleep and we left as soon as we could in the morning. I was also found it disgraceful that the reception on checkout blamed the check in staff for not telling us about the bed. It's concerning that there is an option for either a double or single on booking and then being told you have to put the beds together, lock them in if you are disabled. The second issue was the blocked sink an stench coming from the bathroom, as we went out this was noticed until the middle of the night as we went out after dropping of our luggage and the lingering sewage smell was throughout the room. I had to buy my own toilet cleaner and detol to clean what I would describe as a room below standard and should be taken out of service. The checking in staff were extremely helpful and friendly and that's the only reason for 1 star”

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Posted 1 year ago

“It was nice experience to stay in travelodge, the only deficiency is fridge”

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Posted 1 year ago

“Clean and comfortable. The staff - both at the hotel and the Toby Carvery next-door (where I had breakfast and supper) were excellent. Lurelle was one of the staff who was very kind and helpful. I'm sorry that I don't remember the names of the others. The on-site parking was invaluable and easy.”

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Posted 1 year ago

“Big issue with check in, we had booked a twin room as a queen/king and pull out single, but on check in were told this room doesn't exist. We were lied to being told there were no family rooms available and 8t would cost us an extre £10, yet online family rooms could be booked for only £3 more than we had paid. In the end they reluctantly gave us a family room at no extra cost but the entire check in took an hour to sort. The travellodge was conveniently located, and parking opposite on the Salinsbury car park paying online is vey convenient and reasonable £7 for 24 hours.”

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Posted 1 year ago

“Have stayed at this particular hotel before for both business and leisure and I can not fault it.clean tidy rooms and staff on reception who will go above and beyond for you.Will be back here in a few days and I can't wait”

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Posted 1 year ago

“Nice staff comfortable beds good shower ten minutes walk into town”

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Posted 1 year ago

“Booking experience would improve with directions to parking choices. Good value, comfortable accomodation.”

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Posted 1 year ago

“Never again”

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Posted 1 year ago

“Just perfect for our stay in Worthing. Lovely seafront room, clean, friendly staff.”

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Posted 1 year ago

“so so so dirty, had to say twice and same experience each time , is you stay look under mattress 🫣”

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Posted 1 year ago

“Comfortable stay, lovely staff.”

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Posted 1 year ago

“Location fantastic local pub food excellent 👌”

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Posted 1 year ago

“Room was too hot and then ended up herint kicked out my Room By bullies so k would like my money back And them to me w the room as I paid for it and Not them”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews